Related Manuals for Avaya IP Office 4.2
Summary of Contents for Avaya IP Office 4.2
- Page 1 IP Office 4.2 H323 IP Telephone Installation 15-601046 Issue 14j - (10 March 2009)
- Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
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Page 3: Table Of Contents
6.3 Beaming Files During a Call ... 64 Alternate DHCP Server Setup 7.1 Using a Windows DHCP Server ... 67 H323 Install IP Office 4.2 7.2 Alternate Options ... 70 WML Server Setup 8.1 Testing 4620 WML Browsing Using Xitami ... 73 8.2 Setting the Home Page... -
Page 5: Ip Office Ip Phones
Chapter 1. IP Office IP Phones H323 Install IP Office 4.2 Page 5 15-601046 Issue 14j (10 March 2009) - Page 7 · 4600 Series IP Telephone LAN Administrator Guide (555-233-507). · 1600 Series IP Telephones Administrators Guide (16-601443). Avaya 3600 Series IP telephones, Avaya IP DECT telephones and Phone Manager Pro PC Softphone are covered by their own separate installation documentation.
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Page 8: What Is New
DHCP to be given addresses on a different subnet than the IP Office. · DHCP for Avaya IP Phones Only The DHCP pools provided by the IP Office can be restricted for use by Avaya IP phones only. The IP Office will then not respond to DHCP request from other devices. -
Page 9: Supported Phones
1.2 Supported Phones This documentation provides installation notes for the following Avaya IP phone supported by IP Office. H323 IP Supported IP Office Core Phones Models Software 1600 Series 1603 Supported on IP Office 4.2 Q4 2008+. 1608 1616 3600 Series 3616 Supported on IP Office 2.1+. -
Page 10: System Capacity
There are a number of situations where the IP Office system needs to provide a voice compression channel in order for an IP phone to make calls. These channels are provided by Voice Compression Modules (VCMs) installed in the IP Office system. -
Page 11: Phone Firmware
By default this is c:\Program Files\Avaya\IP Office\Manager. For IP Office 4.2+, they firmware files are also available on the IP Office Administrator Applications CD from which IP Office Manager is installed. The files are located in the \program files\Avaya\IP Office\Manager folder of the installation files. -
Page 12: Simple Installation
5 IP phones. · For IP500 control units running IP Office 4.2+, this type of installation can be used for DHCP support of up to 272 IP phones (the maximum extension capacity of IP500 systems). The IP Office control unit can also act as the file server to up to 50 phones. -
Page 13: Complex Installation
DHCP support must be done using 3rd-party applications. · For IP Office 4.2+ running on an IP500 IP Office system, the full capacity of up to 272 extensions is supported using the IP Office for DHCP. Control units with an Embedded Voicemail memory card installed can be used as the HTTP file server for up to 50 IP phones. -
Page 14: Installation Requirements
· o Power Supplies Each phone requires a power supply. Avaya IP phones do not draw power from the IP Office. A number of options exist for how power is supplied to the phones. See ·... -
Page 15: Network Assessment
· When installing H323 IP phones on an IP Office system, it is assumed by Avaya that a network assessment has been performed. If a support issue is escalated to Avaya, Avaya may request to see the results of the network assessment and may refuse to provide support if a suitable network assessment was not performed. -
Page 16: Voice Compression
No voice compression channel required. · Incoming SIP Line Call to IP Device Voice compression channel reserved until call connected. Installing VCM Cards Refer to the IP Office Installation manual. H323 Install IP Office 4.2 Page 16 15-601046 Issue 14j (10 March 2009) - Page 17 Number of IP400 VCM cards. Maximum number of channels. 1. These modules are still supported but are no longer available from Avaya. 2. Requires a IP500 Legacy Card Carrier for installation into an IP500 control unit. 3. The VCM channels in Small Office Edition control units are fixed at either 3 or 16 depending on the model.
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Page 18: Qos
An IP network is much more open to users connecting a new device or installing software on existing devices that then impacts on VoIP. · Cabling Connections Technically VoIP can (bandwidth allowing) be run across any IP network connection. In practice, Cat5 cabling is essential. H323 Install IP Office 4.2 Page 18 15-601046 Issue 14j (10 March 2009) -
Page 19: User Pc Connection
4620IP · *The 4606, 4612 and 4624 phones can be upgraded to provide voice priority switching by fitting an Avaya 30A Switch Upgrade Base to the phone. In addition, this base also allows the phone to be powered from a IEEE 802.3af Power over Ethernet source. -
Page 20: Power Supply Options
· Avaya 1151D1 Power Supply Unit (PSU) A power supply unit for a single IP phone. Has a LINE port for the LAN cable from the IP Office, and a PHONE port for the LAN cable to the IP phone. Power into the PSU requires a 90 to 264V AC, 47 to 63HZ mains supply. A green LED indicates when power is available. - Page 21 It can support a maximum of 200 Watts or a peak of 16.8 Watts per port. · Power of Ethernet (POE) Switch The Avaya P333T-PWR Switch is a Ethernet LAN switch which also provides PoE input for up to 24 devices including H323 IP phones.
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Page 22: File Server Options
The file server is only required during phone installation and maintenance. For Avaya IP phones using IP Office DHCP, IP Office 4.2+ allows the address of the HTTP server from which those phones should download their software and settings files to be specified in the IP Office configuration. Previously only a TFTP server IP address could be specified. -
Page 23: Control Unit Memory Card
Transferring Files to the Card Using File Management IP Office 4.2+ allows the contents of the memory card in a system to be viewed and updated. This is done using IP Office Manager and requires the same user name and password access as used for configuration changes. -
Page 25: Installation
Chapter 2. Installation H323 Install IP Office 4.2 Page 25 15-601046 Issue 14j (10 March 2009) -
Page 26: 2. Installation
· o HTTP Server IP Address IP Office 4.2+ supports the use of HTTP for file requests from IP phones. This is necessary for 1600 Series phones and is supported by all other Avaya IP phones. This address is used by the IP phones being supported by IP Office DHCP. - Page 27 · o Advanced/DHCP Pools (IP500 4.2+) For IP Office 4.2+ on IP500 systems, multiple ranges of IP addresses can be configured for use by IP Office DHCP. In addition, the IP Office DHCP can be restricted to Avaya IP phones only by selecting Apply to Avaya IP Phones Only.
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Page 28: Creating/Editing The Settings File
For example if SET PHNOL is commented out, the phones will assume the addition of a dial 9 prefix to numbers. 3. Place this file in the same folder as the 4600 Series IP Phone software files including the 46xxupgrade.scr file. Normally this is the same folder as the Manager application. -
Page 29: Manually Creating Extensions
9. For the first three buttons, you must click on the Action field and select Appearance | Appearance. 10.Click on OK. 11.When all new IP phone extension being added have been setup, send the new configuration back to the system. Set the Reboot Mode to Immediate or When Free as Extension changes cannot be merged. -
Page 30: Phone Connection
· On the 1152 power supply units, the lower sockets are data-in. 3. Connect the LAN cable supplied with the IP phone from the power supplies data and power out socket to the socket with a LAN port symbol ( ·... -
Page 31: Static Address Installation
This is the address of the H323 gatekeeper. For IP Office systems this is the IP address of the IP Office LAN1. · CallSvPort= This is the Gatekeeper transport layer port number. For Avaya IP phones the value used should be 1719. To accept the current value, press # or enter a value and then press #. -
Page 32: Phone Registration
· During subsequent phone restarts, even though the password is requested, it will only be validated if the phone's extension number is changed. 2. Test that you can make and receive calls at the extension. H323 Install IP Office 4.2 reset , the phone will request an extension number. If auto-create is Page 32... -
Page 33: Extension & User Setup
Reboot Mode to Immediate or When Free as extension changes cannot be merged. 2.7 Phone Security There are a number of methods by which additional security can be implemented to ensure that an IP phone does not adopt the identity of another. -
Page 34: Backup Restore
Users can request a backup or restore using the Advanced Options Backup/Restore screen, as detailed in the user guide for their specific telephone model. or specific error messages relating to Backup/Restore. H323 Install IP Office 4.2 Page 34 15-601046 Issue 14j (10 March 2009) - Page 35 Go to Phone Screen on Ringing on (1) or off (0). PHNTIMERS Call Timer on (1) or off (0). PHNVISUALALERT Visual alerting on (1) or off (0). H323 Install IP Office 4.2 Installation: Backup Restore Page 35 15-601046 Issue 14j (10 March 2009)
- Page 36 4. For Unix/Linux Web servers the fourth line might look more like: DavLockDB/usr/local/apache2/var/DAVLock 5. Create the var directory and make it writable by everyone. Right click Properties | Security | Add | Everyone | Full Control. H323 Install IP Office 4.2 Page 36 15-601046 Issue 14j (10 March 2009)
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Page 37: Listing Registered Phones
The System | Print trace filter option must be selected to see these messages. This appears as lines of the form: 792ms PRN: GRQ from c0a82c15 --- RAS reaches the maximum capacity of 10; Endpoints registered 41 H323 Install IP Office 4.2 Installation: Backup Restore Page 37 15-601046 Issue 14j (10 March 2009) -
Page 38: Error Messages
· No file server address The TFTP server IP address in the IP phone's memory is all zeroes. Depending on the specific requirements of your network, this may not be an error. If appropriate, either administer the DHCP server with the proper address of the TFTP server, or administer the phone locally using the ADDR option. -
Page 39: Other Installation Options
Chapter 3. Other Installation Options H323 Install IP Office 4.2 Page 39 15-601046 Issue 14j (10 March 2009) -
Page 40: Vpn Remote Phones
3.1 VPN Remote Phones Avaya IP Office VPNremote firmware can be used to connect IP phones at remote locations to the IP Office via IPSec VPN tunnels. IP Office 4.1 and higher supports this with some 4600 Series and 5600 Series IP phones. - Page 41 Installation Documentation This document only covers notes and differences specific to installation of VPNremote phones with IP Office. The installation and configuration of Avaya VPNremote phones is covered in a number of existing documents available from the Avaya support website (http://support.avaya.com).
- Page 42 In order to inform that 4600 Series VPNremote phones to use IP Office licensing, the following line must be added to the 46vpnsettings.txt file: · SET SMBLIC 1 H323 Install IP Office 4.2 Page 42 15-601046 Issue 14j (10 March 2009)
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Page 43: Vlan And Ip Phones
3.2 VLAN and IP Phones This section describes the configuration of an VLAN networking infrastructure for use with Avaya IP Office and 4600 Series IP Phones. In this example an HP Procurve Ethernet 2626 PWR Ethernet switch is used to manage the VLAN’s. A basic understanding of the IEEE 802.2p/q standard is required. - Page 44 IP Phones release all their IP parameters and restart if their VLAN ID is changed. Another way this error loop can occur is if two DHCP servers are used; The Avaya 4600 IP Phone would repost this condition if it occurs.
- Page 45 Example setup - Overview The network is devised to allow the user PC to connect to the switch port of the IP Phone. A single cable then connects PC and IP Phone to the Ethernet Switch. For the purpose of this example VLAN 209 is used for voice traffic and VLAN 210 for data traffic.
- Page 46 The operation of this network is dependant on the functionality defined in HP documentation. Specifically HP refers to this type of VLAN operation as Overlapping VLAN. The configuration relies also on that fact that Avaya 4600 IP Phones support VLAN operation .
- Page 47 2. Untagged packets are sent by PC When an untagged packet is sent by the PC attached to the IP Phone port it will be propagated only to VLAN 210. This is because when we added the port 3 to VLAN 210 the Mode option was specified as untagged. While for the other VLAN (210) the option Tagged was select for port 3 in VLAN 209.
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Page 49: Static Administration Options
Chapter 4. Static Administration Options H323 Install IP Office 4.2 Page 49 15-601046 Issue 14j (10 March 2009) -
Page 50: 4. Static Administration Options
· Values assigned through static administration override any set through the 46xxsettings.txt file. They will remain active for the IP phone until a new boot file is downloaded. These procedures should only be used if you are using static address installation. Do not use these procedures if you are using DHCP. -
Page 51: Qos Option Settings
2. If you changed the setting, Save new values? is displayed. To end the procedure or save the new values, press #. If you press #, New values being saved is displayed and then returns to normal operation. H323 Install IP Office 4.2 Static Administration Options: on the phone. Press 1 or 0 to enable or disable the hub... -
Page 52: View Details
Shows the speed of the detected LAN connection. · filename2 Shows the boot file name and level. These are values from within the boot file loaded and not the actual file name. H323 Install IP Office 4.2 Page 52 15-601046 Issue 14j (10 March 2009) -
Page 53: Self-Test Procedure
4.4 Self-Test Procedure 1. To start the IP phone self-test procedures, press the following sequence: Hold 8 3 7 8 # (Hold T E S T #). The phone does the following: · Each column of programmable button LED's is lit for half a second from left to right across the phone, in a repeating cycle. -
Page 54: Resetting A Phone
3. Whilst the system values are reset to their defaults, Clearing values is displayed. 4. Once all values are cleared, the phone will restart as if a new phone. H323 Install IP Office 4.2 Page 54 15-601046 Issue 14j (10 March 2009) -
Page 55: Site Specific Option Number
'option' set on the DHCP server that define the various settings required by the phone. The default SSON used by Avaya 4600 and 5600 Series IP phones is 176. The default SSON used by Avaya 1600 Series IP phones is 242. -
Page 56: Automatic Gain Control
Press the indicated key for the required setting (0 = off and 1 = on) and then press #. 2. The phone should return to it normal idle state. H323 Install IP Office 4.2 Page 56 15-601046 Issue 14j (10 March 2009) -
Page 57: Restart Scenarios
Chapter 5. Restart Scenarios H323 Install IP Office 4.2 Page 57 15-601046 Issue 14j (10 March 2009) -
Page 58: 5. Restart Scenarios
Boot File Need Upgrading · No Application File or Application File Needs Upgrading · Correct Boot File and Application File Already Loaded · H323 Install IP Office 4.2 15-601046 Issue 14j (10 March 2009) Page 58... -
Page 59: Boot File Needs Upgrading
· The password checked against is the user's Login Code stored in IP Office Manager. · Upon completion of registration, a dial-tone is available on the phone. H323 Install IP Office 4.2 No Application File or Application File Needs Upgrading Correct Boot File and Application File Already Loaded... -
Page 61: Infrared Dialling
Chapter 6. Infrared Dialling H323 Install IP Office 4.2 Page 61 15-601046 Issue 14j (10 March 2009) -
Page 62: 6. Infrared Dialling
This can be done by beaming the contact information held in a personal organizer address book. · Swap Text Files During a Call If calling another IP phone extension that has an IR port, text files can be beamed between extensions. When using infrared beaming, the following must be remembered: ·... -
Page 63: Enabling The Ir Port
2. Click Tools and then select Beam Contact. The Pocket PC will search for and then display the IR enabled devices found. The IP phone should appear on the list. 3. Select the IP phone and the contact information will be beamed to it. H323 Install IP Office 4.2... -
Page 64: Beaming Files During A Call
Click on the beam icon. Alternatively, click on the Menu icon and select the displayed Beam option. The phones should display the first eight characters and the file extension of the file being transferred. H323 Install IP Office 4.2 Page 64 15-601046 Issue 14j (10 March 2009) -
Page 65: Alternate Dhcp Server Setup
Chapter 7. Alternate DHCP Server Setup H323 Install IP Office 4.2 Page 65 15-601046 Issue 14j (10 March 2009) -
Page 66: 7. Alternate Dhcp Server Setup
DHCP can be performed by the IP Office Unit itself. However, if more than 5 H323 IP phones are being supported, a separate DHCP server must be used. · For IP Office 4.2+ running on an IP500 IP Office system, the full capacity of up to 272 extensions is supported using the IP Office for DHCP. -
Page 67: Using A Windows Dhcp Server
14.You will then be asked if you wish to activate the scope. Select No and then click Next. 15.Click Finish. The new scope will now be listed and the status is Inactive. H323 Install IP Office 4.2 Alternate DHCP Server Setup: Page 67... -
Page 68: H323 Install
· MCPORT= is the RAS port address for initiating phone registration. The default is 1719. · HTTPSRVR= is the HTTP file server IP address. . · HTTPDIR= is the HTTP file directory where the IP phone files are located. This entry is not required if those files are in the server's root directory. -
Page 69: Ip Office 4.2
· TFTPSRVR= is the TFTP Server IP Address. Normally, this is the IP address of the PC running Manager. · TFTPDIR= is the TFTP Server directory where the IP phone files are located. This entry is not required if those files are in the TFTP server's default directory. -
Page 70: Alternate Options
· Option 51 - DHCP Lease Time If this option is not received, the DHCP offer is not be accepted. Avaya recommends a lease time of six weeks or greater. If this option has a value of FFFFFFFF hex, the IP address lease is assumed to be infinite as per RFC 2131, Section 3.3, so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received. -
Page 71: Wml Server Setup
Chapter 8. WML Server Setup H323 Install IP Office 4.2 Page 71 15-601046 Issue 14j (10 March 2009) -
Page 72: 8. Wml Server Setup
This section looks at the setting up and configuration of a simple test system. The aim is to introduce the basic principles of WAP browsing operation. · For testing and demonstration purposes Avaya host a set of WML files at avayaip/4620/home.wml. -
Page 73: Testing 4620 Wml Browsing Using Xitami
Xitami is a small and simple web server application. It is used here to configure one of our LAN PC's as a web server able to provide .wml pages is response to requests from an IP phone. · Web Server PC Any Windows PC on the IP Office LAN. - Page 74 4. Installing Sample WML Pages Download the sample pages from Avaya (see the link above). 1. On the web server PC, open the folder c:\Xitami\webpages. For Apache and IIS use the appropriate root folder. 2. Create a new sub-folder called 4620.
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Page 75: Setting The Home Page
To access the home page, press the adjacent display key. The home page is set by editing the 46XXsetting.scr file found in the IP Office Manager applications program folder. · For testing and demonstration purposes Avaya host a set of WML files at avayaip/4620/home.wml. -
Page 76: Apache Web Server Wml Configuration
· Associated extension: wml · Content type: text/vnd.wap.wml 5. Click OK. 6. Stop and restart the web server so that the newly added MIME types are picked up. H323 Install IP Office 4.2 Page 76 15-601046 Issue 14j (10 March 2009) -
Page 77: Open Url Entry
This method displays http so that the user only has to type in the URL at the end of http://. <input name="url" title="Name" value="http://" /> <anchor title="GET"> Go Get it <go method="get" href="$(url)"> </go> </anchor> H323 Install IP Office 4.2 WML Server Setup: Microsoft IIS Web Server WML Configuration 15-601046 Issue 14j (10 March 2009) Page 77... -
Page 79: Index
4610SW 7, 19, 20, 40, 72 4620 7, 20, 28, 62, 72, 73 relating 4620IP 19 4620SW 7, 19, 40, 72 4621SW 7, 40 applies H323 Install IP Office 4.2 4622 support 4624D 20 4624D01 20 4624D02A 52 4625SW 20, 40 46setting files 43 46vpnsettings.txt file 40... -
Page 80: Issue 14J (10 March
Auto-create Extn Enable 26, 33 Automatic Gain Control 56 Automatic Selection 33 auto-negotiated 16 autorun 22 autorun during PC 22 Avaya 19, 20, 23, 40, 43, 66, 75 escalated including number Avaya 1151C1 20 Avaya 1151C2 20 Avaya 1152A1 Power Distribution Unit 20... - Page 81 3-party Application Notes Cisco Cisco PIX Security Appliance File Source H323 Install IP Office 4.2 VPN Remote CONFLICT 38 Connect 14, 16, 18, 19, 40, 43 Connections 14, 19, 20, 30, 38, 40, 51, 52, 63 Cabling Contacts 62, 63...
- Page 82 Edit SET WMLHOME 75 editing 76 46XXsetting.scr file 46XXsettings.scr Embedded Voicemail Memory 13, 22 END OF AVAYA 4620 IP PHONE 75 END OF FILE 28 Endpoints 37 End-to-End Matching Standards 18 English 38 Enter 14, 22, 23, 26, 29, 30, 31, 32, 33, 37, 40, 51, 55, 63,...
- Page 83 IP Office's data 16 IP Office's LAN1 22, 26 IP Office's TDM 16 IP phone 7, 12, 13, 14, 19, 20, 22, 26, 29, 30, 33, 40, 43, 50, 53, 55, 62, 63, 66, 67, 70, 73, 75 extension number...
- Page 84 Manually Creating Extensions 29 match 18, 29, 33, 55, 59 RJ45 May 2007 7 Mbps 58 H323 Install IP Office 4.2 MCIPADD 43, 67 MCPORT 43, 67 Menu icon 63, 64 MESSAGES button 32 MESSAGES button flashing 0.5 32 MG 7...
- Page 85 58 phone requests 28, 40, 75 extension phone requires 14 phone returns 51, 53 H323 Install IP Office 4.2 Phone Security 29, 33 Phone SN 52 PHONE/EXIT 75 phone's Differential 51 phone's Differential Services 51 phone's IP Mask 31...
- Page 86 SET WMLEXCEPT 111.222.333.444 75 SET WMLHOME 75 SET WMLPORT 8000 75 SET WMLPROXY nj.proxy.avaya.com 75 SETTINGS FOR AVAYA 4620 IP PHONE 75 Setup 29, 33, 43, 54, 58, 63, 75, 76 Several H.323 IP phones 62 SG 40 Shows 12, 13, 18, 37, 43, 53, 63...
- Page 87 73 Tools 22, 28, 37, 63, 67, 76 ToS 18 Trial 40 H323 Install IP Office 4.2 txt file 28 Type 7, 12, 15, 16, 20, 23, 37, 43, 64, 67, 73, 76, 77 Service Under Services 67 understanding IEEE 802.2p/q...
- Page 88 WebLM server 40 website 40 When Free 29, 33, 55 Windows 13, 23, 28, 62, 66, 70, 73, 75, 76 2000 H323 Install IP Office 4.2 pocket PC Windows 2000/server 76 Windows Notepad 28 Windows NT 76 Windows PC 73...
- Page 89 H323 Install Page 89 IP Office 4.2 15-601046 Issue 14j (10 March 2009)
- Page 90 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of...