Avaya 4400 Series User Manual
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Avaya 4400 Series User Manual

Avaya 4400 Series User Manual

4400 series; 6400 series
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IP Office
4400/6400 Series User Guide
15-601074 Issue 12b - (07 February 2010)

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Summary of Contents for Avaya 4400 Series

  • Page 1 IP Office 4400/6400 Series User Guide 15-601074 Issue 12b - (07 February 2010)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Contents 8.4 Programming Using the ProgA Menu ..............41 Contents 8.5 Storing Abbreviated Dialling Under a DSS Key ..............41 System Features 4400/6400 Telephones 9.1 System Features ..............44 1.1 Phone Key Symbols ..............7 9.2 Making Calls ..............44 1.2 The Display ..............
  • Page 5 Chapter 1. 4400/6400 Telephones 4400/6400 Page 5 IP Office 15-601074 Issue 12b (07 February 2010)

  • Page 7: Phone Key Symbols

    1. 4400/6400 Telephones This guide covers the use of supported 4400 Series and 6400 Series phones on IP Office phone systems. This guide assumes that the phone you are using has its default settings. Be aware that the system administrator can reprogram the system and/or individual extensions to offer different sets of features.

  • Page 8: The Display

    1.2 The Display · Phone Locked Internal calls only. See Locking/Unlocking the Phone · Call Forwarding On Call Forwarding · In Group Group Enable/Disable · Held Call Shows the number of held calls. See Holding Calls · Do Not Disturb On Send All Calls (Do Not Disturb) ·...

  • Page 9: Making Calls

    Chapter 2. Making Calls 4400/6400 Page 9 IP Office 15-601074 Issue 12b (07 February 2010)

  • Page 10: Making A Call

    2. Making Calls 2.1 Making a Call All phones in 4400 series have speakerphone, so that you can dial and hear the call progress without having to pickup the handset. To make a call 1. Pickup the handset or, if your phone supports it, press...

  • Page 11: Redial

    Making Calls: Using the Directory 2.3 Redial The phone stores a record of the numbers that you have dialed. You can display and select a number from that record. 4406D+ and TransTalk MDW 9040 sets can use redial. When the button is pressed, the last number that was dialed is re- dialed.

  • Page 12: Arranging A Callback

    2.6 Arranging a Callback If an extension is busy, or does not answer when you call you can arrange a callback rather than leave a message. With a callback set, after that extension is next used, your phone will ring and when you answer, the extension is rung. To set a callback during a call ·...

  • Page 13: Answering Calls

    Chapter 3. Answering Calls 4400/6400 Page 13 IP Office 15-601074 Issue 12b (07 February 2010)

  • Page 14: Answering A Call

    3. Answering Calls 3.1 Answering a Call Your display will show whatever information the system has about the calling party. To answer a call · Pickup the handset. If active on a call, place the other call on hold. To answer a call using the speakerphone ·...

  • Page 15: Answering A Message Indicator

    Answering Calls: Direct Pickup 3.4 Answering a Message Indicator If another extension has left you a message or you have voicemail, is lit. · If you have voicemail ringback switched on, then whenever you have new messages the voicemail system will ring you after you use the phone.

  • Page 17: Hold, Park & Transfer

    Chapter 4. Hold, Park & Transfer 4400/6400 Page 17 IP Office 15-601074 Issue 12b (07 February 2010)

  • Page 18: Holding Calls

    4. Hold, Park & Transfer 4.1 Holding Calls Any held calls will ring on your phone. An H on your display indicates that you have a held call. To display held calls 1. Press Menu twice. 2. Press HC&P (held, conference and parked). 3.

  • Page 19: Transferring A Call

    Hold, Park & Transfer: Parking Calls To retrieve a parked call at another extension · At any extension on the system, dial *38*N# where N is the number that was assigned to the parked call (usually the parking extension number followed by 0) of the parked call. For example: To unpark the first call parked by 206, dial *38*2060#.

  • Page 21: Other Call Controls

    Chapter 5. Other Call Controls 4400/6400 Page 21 IP Office 15-601074 Issue 12b (07 February 2010)

  • Page 22: Conference Calls

    5. Other Call Controls 5.1 Conference Calls The number of callers that you can have in a conference depends on the phone system. Contact your system administrator for details. To add another caller to a call or conference 1. During the existing call or conference, press Conf.

  • Page 23: Recording A Call

    Other Call Controls: Account Codes 5.3 Recording a Call This function is only available if you have Voicemail Pro running on the system. If the feature does not work, check with your system administrator to see what voicemail package you are using. By default, the recording is placed into your voicemail mailbox but can be changed by your system administrator.

  • Page 24: Muting A Call

    5.6 Muting a Call Mute allows you to stop the caller from hearing you while still allowing you to hear them. While a call is muted, the lamp above the Mute button flashes. When headset mode is active, the Mute button works for the Headset. 5.7 Displaying the Call History The number shown on the right-hand of the phone display (when idle0 is the number of incoming calls stored in your phone's call history.

  • Page 25: Diverting/Forwarding Calls

    Chapter 6. Diverting/Forwarding Calls 4400/6400 Page 25 IP Office 15-601074 Issue 12b (07 February 2010)

  • Page 26: Switching Divert On

    6. Diverting/Forwarding Calls 6.1 Switching Divert On 4406D+ and TransTalk MDW 9040 users must use short codes to activate these features. To set the divert all calls (unconditional) number and modes 1. Press Menu twice. 2. Press Next and then press ProgA. 3.

  • Page 27: Send All Calls (Do Not Disturb)

    Diverting/Forwarding Calls: Call Forwarding 6.3 Send All Calls (Do Not Disturb) When on, all your callers either hear a busy tone or are diverted to voicemail if installed. The system administrator can setup a list of exception numbers for you who can still call you during Do Not Disturb. 4406D+ users can activate this feature via a short code or programmed button.

  • Page 29: Phone Controls

    Chapter 7. Phone Controls 4400/6400 Page 29 IP Office 15-601074 Issue 12b (07 February 2010)

  • Page 30: Displaying The Date And Time

    7. Phone Controls 7.1 Displaying the Date and Time You can change your phone display to show the date and time, using the TmDay function. · This function overwrites all other display information. · TransTalk MDW 9040 users do not have access to this feature. To set/cancel the date and time display ·...

  • Page 31: Changing The Ringer Sound

    Phone Controls: Changing the Volume 7.4 Changing the Ringer Sound The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls, a repeated double ring for external calls and a single ring followed by two short rings for ringback calls. These options are fixed by IP Office.

  • Page 32: Locking/Unlocking The Phone

    7.7 Locking/Unlocking the Phone While locked, the phone displays a B and only internal calls to other extensions can be made. Attempts to make other calls displays CALL BARRED. To lock/unlock the phone 1. Press Menu twice. 2. Press Next and then press ProgA. 3.

  • Page 33: Changing The Phone Language

    Phone Controls: Changing the Extension Name 7.10 Changing the Phone Language This will change the language used in the phone's display. On some voicemail systems it will also change the language of the voicemail prompts played when you collect your messages. To change your phone language 1.

  • Page 35: Dss Key Overview

    Chapter 8. DSS Key Overview 4400/6400 Page 35 IP Office 15-601074 Issue 12b (07 February 2010)

  • Page 36: Programming Functions Against Dss Keys

    8. DSS Key Overview You can program many of the phone's functions to a DSS key. You can also program dialling digits or user, group and park slot numbers. · 4406D+ and TransTalk MDW 9040 Telephone: The DSS keys on the 4406D+ and TransTalk MDW 9040 can only be programmed through the Manager application.

  • Page 37: Programming Using The Admin Menu

    DSS Key Overview: Programming Using the Admin Menu 8.2 Programming Using the Admin Menu To add a function to a DSS key using Admin 1. Press Menu. 2. Press Next/Prev to search and then press Admin. 3. To search the function you want, press Next/Prev and then press the key below that function.

  • Page 38: Admin Functions

    Pressing the programmed DSS key will answer (pickup) a call currently ringing on the phone system. · Avaya recommends that this function should only be used in systems with a small number of users, all located in one area. Use of this function on larger systems may lead to confusion.

  • Page 39: Ip Office

    DSS Key Overview: Admin Functions DPkup Answer a call currently ringing at another extension or group. This function can be programmed with or without a target extension or group number. If programmed without a target number, the number should be dialed after pressing the DSS key.

  • Page 40: Ip Office

    4400/6400 Page 40 IP Office 15-601074 Issue 12b (07 February 2010)

  • Page 41: Programming Using The Proga Menu

    DSS Key Overview: Admin Functions 8.4 Programming Using the ProgA Menu The following functions provide both number storage plus additional functions and DSS key lamp usage. To store user, park slot and queue numbers under a DSS key 1. Press Menu twice.
  • Page 42 4400/6400 Page 42 IP Office 15-601074 Issue 12b (07 February 2010)

  • Page 43: System Features

    Chapter 9. System Features 4400/6400 Page 43 IP Office 15-601074 Issue 12b (07 February 2010)

  • Page 44: System Features

    9. System Features 9.1 System Features As well as your phone's specific features, you can access a number of system features by dialling short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public phone network.

  • Page 45: Call Waiting

    System Features: Answering Calls 9.4 Call Waiting If you are already on another call, a Call Waiting tone tells you when another call has arrived. If you hear the Call Waiting tone: 1. To put the present caller on hold, press Hold.

  • Page 46: Follow Me

    9.6 Follow Me You can divert your calls to another extension using Follow Me. Unlike Forward, Follow me can only be used to divert calls to another internal extension on the same IP Office. · If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

  • Page 47: Voicemail

    System Features: Do Not Disturb 9.8 Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call. Voicemail messages can be retrieved internally or externally via any phone. Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback.

  • Page 48: The System Administrator

    9.9 The System Administrator The system enables you set up a wide range of advanced telephony features, with your own numbering plan, speed dialling and feature codes. It also allows you to restrict access, selectively, to certain numbers for external calls and to permit controlled access to your local network for staff working away from your premises.

  • Page 49: Index

    Index Index internal auto-answer 14 abbreviated dialing 41 leaving a message 11, 12 absence text 27 line appearance 7 account codes 22, 38 locking/unlocking 32 admin functions 38 login code 32 answering calls incoming call making calls 10, 11, 44 message indicator message 11, 12 page call...

  • Page 51: Issue 12B (07 February

    4400/6400 Page 51 IP Office 15-601074 Issue 12b (07 February 2010)
  • Page 52 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

This manual is also suitable for:

6400 seriesIp office 4400 seriesIp office 6400 series

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