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Silicon Graphics ® Prism ™ Deskside Visualization System Hardware User’s Guide Document Number 007-4772-002...
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Contractor/manufacturer is Silicon Graphics, Inc., 1500 Crittenden Lane, Mountain View, CA 94043, USA. TRADEMARKS AND ATTRIBUTIONS Silicon Graphics, SGI, and the SGI logo, are registered trademarks, ProPack and Silicon Graphics Prism are trademarks of Silicon Graphics, Inc., in the United States and/or other countries worldwide.
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Record of Revision Version Description April 2005 Original Publication October 2005 Updated to include Propack 4, Service Pack 2 007-4772-002...
Contents Contents Figures . . xi Tables . . xv Important Information xvii Chapter Descriptions . xviii Related Publications . . xix Conventions . xx Product Support . . xxi Reader Comments . . xxi Quick Start Installation and Operation Procedures . Setting Up the System .
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Contents System Base I/O Board . 24 I/O Daughtercard . . 27 Internal Hard Disk Drives . . 28 DVD-ROM Drive . . 29 Graphics Boards . 30 PCI Buses . 32 Power Supply . . 34 Cooling System . .
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Contents Verifying Memory Installation . . 63 Installing or Removing Internal Hard Disk Drives . 64 Installing an Internal Hard Disk Drive . . 65 Removing an Internal Hard Disk Drive . 67 Replacing the DVD-ROM Drive . . 69 Removing the DVD-ROM Drive .
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Contents SGI Electronic Support Diagnostics . Power-on Diagnostics . Online Diagnostics Example 1: A Successful Execution . Example 2: An Unsuccessful Execution XF86Config File Changes . Configuring a System for Stereo . Example “Device” Section for Stereo . Sample Stereo Mode Entries . Example “Monitor”...
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Contents Example “ServerLayout” Sections for Three Xservers . .150 Pointing X to the New XF86Config.Nserver File . .151 Technical Specifications and Pinouts . .153 Physical and Environmental Specifications. .154 I/O Port Specifications .156 Ethernet 10-100-1000 Base-T Port .157 Keyboard and Mouse Ports . .159 Serial Console Port .160...
Figures Figures Basic System Shipment Contents . Figure 1-1 Lifting the System . Figure 1-2 Front View of the System . Figure 1-3 System Rear Panel Items . Figure 1-4 Connecting the USB Keyboard and Mouse Cables . Figure 1-5 Connecting the Ethernet Cable .
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Figures Moving the System . . 45 Figure 3-2 Removing the Enclosure Side Panel . . 47 Figure 3-3 Removing the Bezel . . 49 Figure 3-4 Installing the Bezel and Door Assembly . . 53 Figure 3-5 Replacing the Side Panel .
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Figures Replacing the LED Cable . . 98 Figure 3-35 Replacing the IDE DVD-ROM Drive Cable . .100 Figure 3-36 Removing the L1 Display Board . .103 Figure 3-37 Installing the L1 Display Board . .104 Figure 3-38 Full Support Sequence Example . .113 Figure 4-1 Four Monitors in a Line...
A few tasks are more difficult; they are easier to perform if you have some computer hardware experience. This guide is written for owners, system administrators, and users of the Silicon Graphics Prism Deskside visualization system. It is written with the assumption that the reader has a good general knowledge of computer graphics and computer operations.
About This Guide • Installing and removing other PCI and PCI-X cards (including graphics cards). • Installing and removing disk drives. • Removing and replacing the DVD-ROM drive. • Installing and removing memory modules (DIMMs). • Removing and replacing the L1 controller display. •...
Obtaining Maximum Performance on Silicon Graphics Prism Visualization Systems (007-4751-xxx). This document, intended primarily for application developers, provides guidance on how to get the best performance from a Silicon Graphics Prism Visualization System. You can obtain SGI documentation, release notes, or man pages in the following ways: •...
About This Guide Note: There are no command line grelnotes or relnotes available on an SGI Linux system. The InfoSearch tool is not available with Linux. Conventions The following conventions are used throughout this publication: Convention Meaning This fixed-space font denotes literal items such as commands, files, Command routines, path names, signals, messages, and programming language structures.
Product Support Product Support SGI provides a comprehensive product support and maintenance program for its products, as follows: • If you are in North America, contact the Technical Assistance Center at +1 800 800 4SGI or contact your authorized service provider. •...
Chapter 1 Quick Start Installation and Operation Procedures This chapter shows you how to quickly set up and begin using your Silicon Graphics Prism Deskside visualization system in the following sections: • “Setting Up the System” on page 1 •...
1: Quick Start Installation and Operation Procedures Checking Your Shipment Figure 1-1 shows the basic components that ship with your system. If parts of your shipment are damaged or missing, contact your support provider. Note that the figure shows only the basic single-pipe deskside system components. Systems with two graphics pipes would have the additional components (monitor, cables, etc.) needed to support a second display.
Setting Up the System Deskside system Monitor Keyboard Mouse Wrist strap Power cables - 10 ft. each Monitor cable - 3 meters Figure 1-1 Basic System Shipment Contents 007-4772-002...
1: Quick Start Installation and Operation Procedures Lifting the System The base system configuration weighs approximately 60 lb. (27 kg). SGI highly recommends that two people lift the unit when it must be moved. Lift the unit by placing your hands under the bottom edges of the chassis, as shown in Figure 1-2. Figure 1-2 Lifting the System 007-4772-002...
Setting Up the System Getting Acquainted To become familiar with your system, refer to the following figures: • Figure 1-3 on page 6, which shows the front view of the system. • Figure 1-4 on page 8 shows the rear panel items on the system. Front Panel Items Items on the front panel include •...
1: Quick Start Installation and Operation Procedures Door Status LEDs Power on/off button USB port Hard disc DVD ROM drive COMPACT drives L1 display NMI reset switch Open door Reset switch Figure 1-3 Front View of the System 007-4772-002...
Setting Up the System Rear Panel Items The rear panel of the Silicon Graphics Prism Deskside unit has the following items: • AC power input. This connector attaches to an AC power outlet. • Standard PCI daughter board. This static PCI card provides four USB ports for keyboards and mice, a DB-9 serial port (L1 console and diagnostic port).
1: Quick Start Installation and Operation Procedures USB ports Console port AC power connector Kensington lock slot CONSOLE IS IN IS REPEAT L1 UPLINK ImageSync repeat port ImageSync in port Base I/O PCI card B1-S1 B2-S2 B2-S1 B3-S2 B3-S1 B4-S2 PCI gate B4-S1 Graphics card...
Setting Up the System Cabling the System To set up the System, follow these steps: Connect the keyboard and mouse cables, as shown in Figure 1-5. USB type A connectors L IN B 1 -S B 2 -S B 2 -S B 3 -S B 3 -S B 4 -S...
1: Quick Start Installation and Operation Procedures 2. Connect the Ethernet cable to the Ethernet port on the base I/O card, as shown in Figure 1-6. L IN Ethernet connector B 1 -S B 2 -S B 2 -S B 3 -S B 3 -S B 4 -S B 4 -S...
Setting Up the System Important: When using an optional compositor, you must always connect the graphics output cable to the left side (as viewed from the rear of the system) graphics connector. L IN B 1 -S B 2 -S B 2 -S B 3 -S B 3 -S...
1: Quick Start Installation and Operation Procedures 4. Connect the power cables to your system and monitor. Then plug them into approved electrical outlets (see Figure 1-8). LI NK B1 -S B2 -S B2 -S B3 -S B3 -S B4 -S B4 -S P- 6 P- 5...
Using the System Using the System This section provides information about using your Silicon Graphics Prism Deskside visualization system. The topics covered include: • “Powering On the System” on page 13 • “Powering Off the System” on page 15 Powering On the System Press the power buttons on your monitor and system as shown in the example in Figure 1-9.
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1: Quick Start Installation and Operation Procedures The front panel of the enclosure (see Figure 1-3 on page 6) has the following controls and indicators: • L1 controller display. A liquid crystal display (LCD) that shows status and error messages generated by the L1 controller. Note: See Chapter 4, “Troubleshooting and Diagnostics”...
Using the System Powering Off the System You can shut down your system from a Linux prompt, or power off your system either from the L1 console or using the power button on the front of the system. To gracefully shut down the operating system, enter the following command from a Linux shell window: shutdown -h now To shut off power to the overall system, enter one of the following commands from an optional L1 console:...
Chapter 2 System Overview The Silicon Graphics Prism Deskside visualization system is a high-power, high-performance system. It features one or two graphics pipes, one or two 64-bit Intel processors, and a high-bandwidth architecture in a convenient free-standing tower chassis. This chapter provides general information about the major hardware components of the system in the following sections: •...
2: System Overview System Enclosure The Silicon Graphics Prism Deskside visualization system is housed in the system enclosure as shown in Figure 2-1 and Figure 2-2. The enclosure provides structure and protection for the internal components. Hard disc Disc drive backplane...
System Enclosure USB ports Console port AC power connector Kensington lock slot CONSOLE IS IN IS REPEAT L1 UPLINK ImageSync repeat port ImageSync in port Base I/O PCI card B1-S1 B2-S2 B2-S1 B3-S2 B3-S1 B4-S2 PCI gate B4-S1 Graphics card AGP-6 AGP-5 Graphics card...
2: System Overview System Node Board The system is powered by an scaleable system node board. The system node board provides a mounting point and connectivity for the processor(s) and memory DIMMs. The node board connects to the interface board via two connectors on its underside. These boards are not customer replaceable.
Important: The system will not be operational unless four DIMMs in memory group 0 are install. Note: The DIMMs used in the Silicon Graphics Prism Deskside visualization platform are not compatible with DIMMs used in the Origin 200, Origin 300, Origin 350 series, Origin 2000, Origin 3000, SGI 3000 series, SGI 2000 series, Onyx systems, Fuel, Octane Octane2, O2, O2+, or Tezro systems.
2: System Overview System Base I/O Board The base I/O board is the full-length PCI board that is installed in PCI slot 1, (the top PCI slot). It provides the following I/O connectors and interfaces for the system (see Figure 2-4): •...
System Base I/O Board CONSOLE IS IN IS REPEAT L1 UPLINK B1-S1 B2-S2 Ethernet port Serial connector Figure 2-4 System Base I/O Board External Connectors The 36-pin MDR serial connector on the base I/O board can connect to multiple serial devices by way of the serial adapter cable shown in Figure 2-5 on page 26.
I/O Daughtercard I/O Daughtercard The standard (static) I/O daughter card is a long narrow board that is mounted on the rear of the enclosure just below the power supply. It uses one of the system PCI slots. This card acts as an extension of the base I/O board and is not customer replaceable. The board provides the following connectors (see Figure 2-6): •...
2: System Overview Internal Hard Disk Drives The Silicon Graphics Prism Deskside visualization system supports one or two internal hard disk drives. These drives provide the unit with large amounts of storage and quick access times. The hard disk drives in the system are sled mounted (see Figure 2-7). The drive sleds provide a safe and easy way to install and remove the drives.
DVD-ROM Drive The disks are numbered 1 and 2, with 1 being the bottom disk and 2 being the top. Disk 1 is the system disk, which has the Linux operating system installed on it. Your system will not function without the system disk. For information on removing or installing an internal hard disk drive, refer to “Installing or Removing Internal Hard Disk Drives”...
Figure 2-9. The graphics board(s) installed are tested and configured to work with your Silicon Graphics Prism Deskside system. You should not replace them with graphics cards from other systems unless directed to do so by your service provider.
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Graphics Boards Note: Some of the graphics boards come with an ImageSync connection for use with optional ImageSync PCI cards. Check with your SGI sales or service representative if you need to install optional ImageSync functionality in your system. 007-4772-002...
2: System Overview PCI Buses Each deskside system supports eight 64-bit, PCI-X slots which are divided into four buses, as shown in Figure 2-10. Note that the top two slots of bus 1 are always occupied by the static I/O daughter board and the base I/O PCI card. The system’s base I/O board always occupies bus 1, slot 1, and the static I/O daughter board is permanently installed in the top slot (bus 1, slot 2).
2: System Overview Power Supply The power supply for the system is located in the top rear quadrant of the chassis, as shown in Figure 2-11. Power supply U SB U PL IN K B1 -S B2 -S B2 -S B3 -S B3 -S B4 -S...
Cooling System Cooling System The system uses a total of eight fans to cool the internal components. The following components make up the cooling system (see Figure 2-12): • Fan Wall The fan wall is a plastic housing that contains two 60-mm (2.4-in.) fans and two 80-mm (3.1-in.) fans.
Optional Components, Peripherals, and Upgrades Optional Components, Peripherals, and Upgrades Various optional components, peripherals, and upgrades are available for your system. The following sections describe some of these options: • “PCI Boards” on page 37 • “Memory Upgrades” on page 37 •...
2: System Overview Note: The system supports a maximum of 12 memory DIMMs. Memory DIMMs must be installed in groups of four, and each group of four must be of the same speed and memory capacity. Processor Upgrades Each deskside visualization system is available with 1 or 2 processors. The processors are available with different clock speeds and cache sizes.
Displays There are two basic types of displays available with the system: • Silicon Graphics flat panel display with DVI-D to DVI-D cable • SGI CRT monitor with DVI-I to VGA cable Displays are available in different sizes. Check with your sales or service representative for current offerings.
Chapter 3 Maintenance and Upgrade Procedures This chapter provides safety information and instructions for adding or removing components from your Silicon Graphics Prism Deskside visualization system. The following topics are covered: • “Safety Instructions” on page 42 • “Ordering Parts” on page 43 •...
3: Maintenance and Upgrade Procedures Safety Instructions Read and follow these instructions carefully before servicing your system. Follow all warnings and instructions marked on the system and noted in this and other documentation included with this system. 2. Unplug the system from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
Ordering Parts and will often require extensive work by a qualified technician to restore the system to normal condition. • If the system has been dropped or the cabinet has been damaged. • If the system exhibits a distinct change in performance, indicating a need for service.
3: Maintenance and Upgrade Procedures Preparing the System for Service This section shows you how to open the system for service and protect the components from static damage. The following topics are covered: • “Powering Off and Disconnecting the System” on page 44 •...
Preparing the System for Service 3. Move the system to a sturdy, flat surface. Always use two people to move the system (see Figure 3-2). Moving the System Figure 3-2 007-4772-002...
3: Maintenance and Upgrade Procedures Removing the Enclosure Panels This section shows you how to open the enclosure in the following sections. • “Determining Which Enclosure Panels to Remove” on page 46 • “Removing the Left or Right Side Panel” on page 47 •...
Preparing the System for Service Removing the Left or Right Side Panel Follow these steps to open the left or right side of the enclosure: Press the panel release button on the rear of the enclosure. Then swing the top edge of the panel away from the enclosure (see Figure 3-3).
3: Maintenance and Upgrade Procedures Removing the Enclosure Bezel The front of the enclosure is covered by a decorative plastic bezel. The bezel is made up of two pieces: the bezel frame and the drive shroud. The bezel frame covers the front of the enclosure.
3: Maintenance and Upgrade Procedures Installing or Removing Internal Parts Warning: The heat sinks on the interface board get very hot. Wait 5 minutes after powering off your system before you touch any internal components. Touching the heat sinks could result in burns if a cooling-off period is not observed.
Preparing the System for Service Table 3-2 Customer-Replaceable Components and Service Procedures (continued) Component Procedure PCI and Base I/O board “Removing the Base I/O Board” on page 74 PCI boards “Installing or Removing PCI Boards” on page 80 Fans: Fan wall “Replacing the Fan Wall”...
3: Maintenance and Upgrade Procedures Returning the System to Service The following sections contain instructions for returning the system to service: • “Installing the Enclosure Bezel” on page 52 • “Installing the Side Panels” on page 54 • “Cabling and Powering on the System” on page 55 Installing the Enclosure Bezel Follow these instructions to install the bezel.
3: Maintenance and Upgrade Procedures Installing the Side Panels Follow these steps to install a side panel (see Figure 3-6): Align the hooks on bottom edge of the side panel over the lip on the bottom edge of the enclosure. 2.
Returning the System to Service Cabling and Powering on the System Follow these steps to cable and power on the system. Reconnect all of the system cables to the rear of the enclosure (see Figure 3-7). 2. Press the power buttons on your system and monitor. 3.
3: Maintenance and Upgrade Procedures L IN B 1 -S B 2 -S B 2 -S B 3 -S B 3 -S B 4 -S B 4 -S P -6 P -5 Figure 3-7 Reconnecting the Cables to the System 007-4772-002...
Installing or Removing a Memory DIMM Installing or Removing a Memory DIMM The Silicon Graphics Prism Deskside visualization system is configured with a minimum of 2-GB of on-board system memory and a maximum of 24 GB of memory. Memory is contained on small cards that are referred to as DIMMs (dual inline memory modules).
3: Maintenance and Upgrade Procedures Note: The DIMMs used in the Silicon Graphics Prism Deskside visualization platform are not compatible with DIMMs used in the Origin 200, Origin 300, Origin 350 series, Origin 2000, Origin 3000, SGI 3000 series, SGI 2000 series, Onyx systems, Fuel, Octane Octane2, O2, O2+, or Tezro systems.
Installing or Removing a Memory DIMM Removing a DIMM To remove a DIMM, follow these steps: Locate the DIMM that you want to remove. 2. Remove the DIMM, as follows (see Figure 3-9): Note: For guidelines on removing or replacing the DIMMs, make sure to read the introductory material in “Installing or Removing a Memory DIMM”...
Installing a DIMM Group To install a DIMM group, follow these steps: Power off the Silicon Graphics Prism Deskside platform. For specific powering off instructions, see “Powering Off the System” in Chapter 1. 2. Disconnect all of the cables at the rear of the module.
3: Maintenance and Upgrade Procedures Notches Figure 3-10 Locating the Notches on a DIMM Figure 3-11 DIMM Installation Example When the DIMM is fully seated in the connector, the ejector latches snap into place flush with each end of the DIMM. 007-4772-002...
Installing or Removing a Memory DIMM Verifying Memory Installation To verify the memory installation, follow these steps: After you power on the system, check the amount of memory displayed for Main Memory. Use the /usr/share/hwinfo inquiry to determine if the new memory installation is recognized.
3: Maintenance and Upgrade Procedures Installing or Removing Internal Hard Disk Drives The Silicon Graphics Prism Deskside visualization system can have one or two internal hard disk drives. These drives are sled mounted and can easily be installed and removed.
Installing or Removing Internal Hard Disk Drives Installing an Internal Hard Disk Drive To install a disk drive, follow these steps: Open the bezel door. If there is an empty drive sled in the drive bay, remove it. To remove the drive sled, press in on the right side of the locking handle; the handle will unlatch from the enclosure.
Installing or Removing Internal Hard Disk Drives Removing an Internal Hard Disk Drive Open the bezel door. Note: If you are removing the drive in the upper drive bay, ensure that the drive has stopped spinning before you remove it. If you are removing the drive in the lower drive bay, you must power down the system.
Replacing the DVD-ROM Drive Replacing the DVD-ROM Drive The Silicon Graphics Prism Deskside visualization system supports an internal DVD-ROM drive which is installed in the 5.25-in. drive bay. This drive bay is located on the upper left portion of the front of the enclosure. The following sections contain instructions for removing an existing drive and replacing it with a new DVD-ROM: •...
Replacing the DVD-ROM Drive Installing a New DVD-ROM Drive Follow these steps to install a new DVD-ROM drive: Note: You must remove the existing DVD-ROM drive before installing a new one. See the previous steps and Figure 3-14 on page 70 if you have not yet removed the installed drive.
Replacing the Base I/O Board Replacing the Base I/O Board The base I/O board provides basic I/O functions for the system. It also provides connectivity between the hard-disk drives, DVD-ROM drive, and the interface board. Note: If you remove the base I/O board, you must install a replacement I/O board. The system will not function without the base I/O board installed.
3: Maintenance and Upgrade Procedures Removing the Base I/O Board Follow these steps to remove the base I/O board: Disconnect the SATA and IDE cables from the base I/O board. Then loosen the PCI retention strap (see Figure 3-16). SATA cables IDE connector Disconnecting the Cables and Retention Strap Figure 3-16...
Replacing the Base I/O Board 3. Gently grasp both ends of the base I/O board. Then pull it straight out until it clears the PCI slot. Tilt the front end of the I/O board upward until it clears the edge of the chassis.
3: Maintenance and Upgrade Procedures Installing the Base I/O Board Follow these steps to install a replacement base I/O board: Remove the three screws that secure the PCI gate to the enclosure; then open the PCI gate (see Figure 3-19). U SB U PL IN K...
Replacing the Base I/O Board 2. If another base I/O PCI board is installed in the slot where you will install the new board, you must remove it before you can install the new base I/O PCI board. See “Removing a PCI Board” on page 84. 3.
3: Maintenance and Upgrade Procedures 5. Connect the SATA and IDE cables to the base I/O board. To connect a cable, align the cable connector with the socket on the I/O board and press down (see Figure 3-21). Note: The connectors and sockets are keyed. Ensure that you have properly aligned the connector and socket before you attempt to connect them.
Replacing the Base I/O Board 6. Ensure that the base I/O board is properly aligned in the PCI gate. Then close the gate and install the three screws that secure it to the enclosure (see Figure 3-22). U SB U PL IN K B1 -S B2 -S...
3: Maintenance and Upgrade Procedures Installing or Removing PCI Boards The deskside systems support six optional PCI/PCI-X boards. The base I/O board always occupies the top available PCI/PCI-X slot. These instructions assume that you know the correct bus and slot you need to install the PCI board in. For more information about PCI board placement rules and configurations, refer to “PCI Buses”...
Installing or Removing PCI Boards Installing a PCI Board Follow these steps to install a PCI board: Remove the three screws that secure the PCI gate to the enclosure; then open the PCI gate (see Figure 3-23). U SB U PL IN K B1 -S B2 -S...
3: Maintenance and Upgrade Procedures 3. Align the PCI board with the PCI slot. Then lower it into the enclosure with the connector end angled slightly downward (see Figure 3-24). 4. Align the connector end of the PCI board in the opening in the enclosure. Ensure that the screw hole in the PCI connector plate aligns with the tab on the PCI gate.
Installing or Removing PCI Boards 6. Close the PCI gate. Then install the three screws that secure the PCI gate (see Figure 3-25). U SB U PL IN K B1 -S B2 -S U SB B2 -S U PL IN K B3 -S B3 -S B1 -S...
3: Maintenance and Upgrade Procedures Removing a PCI Board Follow these steps to remove a PCI board: Remove the three screws that secure the PCI gate to the enclosure; then open the PCI gate (see Figure 3-26). U SB U PL IN K B1 -S B2 -S...
Installing or Removing PCI Boards 2. If there is a retention strap installed on the PCI board, loosen it. Grasp the top edge of the PCI board firmly. Then lift the PCI board straight up until it clears the PCI slot.
3: Maintenance and Upgrade Procedures 3. Tilt the front end of the PCI board upward until it clears the edge of the chassis. Remove the PCI board from the enclosure and place it in a safe location (see Figure 3-28). L IN B 1 -S B 2 -S...
Installing or Removing External Devices Installing or Removing External Devices Refer to the documentation that came with each device for more information on connecting it to your system. Replacing Cooling System Components This section provides instructions for the following procedures: •...
3: Maintenance and Upgrade Procedures 4. Connect the fan wall power cable to the fan wall power connector on the interface board. Slots Slots Figure 3-29 Replacing the Fan Wall This completes the fan wall replacement. To return the system to service, see to “Returning the System to Service”...
Replacing Cooling System Components Replacing the Hard Disk Drive Fan Follow these steps to replace the hard disk drive fan: Note: If you have not already done so, prepare your system for service. Refer to “Preparing the System for Service” on page 44. In order to replace the hard disk drive fan, you must remove the right side panel.
3: Maintenance and Upgrade Procedures Power connection Bracket screws C A U C A U C A U C A U T I O T I O T I O T I O C A U C A U C A U C A U T I O T I O...
Replacing Cooling System Components 5. Connect the disk drive fan power cable to the interface board (see Figure 3-31). C A U C A U T I O T I O C A U C A U T I O T I O Power connection Bracket screws...
3: Maintenance and Upgrade Procedures Replacing the Rear Fan Assembly Follow these steps to replace the rear fan assembly (see Figure 3-32): Note: If you have not already done so, prepare your system for service. Refer to “Preparing the System for Service” on page 44. In order to replace the rear fan assembly, you must remove the right side panel.
Replacing Cooling System Components Rear fan power connection C A U T I O C A U T I O Rear fan retaining screw Replacing the Rear Fan Assembly Figure 3-32 This completes the replacement of the rear fan assembly. To return the system to service, see “Returning the System to Service”...
3: Maintenance and Upgrade Procedures Replacing Internal Cables The following sections contain instructions for replacing internal cables: • “Replacing the L1 Display Cable” on page 94 • “Replacing the LED Cable” on page 98 • “Replacing the DVD-ROM Drive Cable” on page 99 Replacing the L1 Display Cable Follow the steps in this section to replace the L1 display cable.
Replacing Internal Cables L1 display connector Figure 3-33 Removing the L1 Display Cable 7. If the replacement L1 display cable does not already have a grommet installed on it, install the grommet now. 8. Push the L1 display board connector of the replacement L1 display cable out through the hole in the front of the enclosure.
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3: Maintenance and Upgrade Procedures 9. Connect the replacement L1 display cable to the interface board and the L1 display board (see Figure 3-34). 10. Install the two screws that secure the L1 display board to its bracket (see Figure 3-34). 11.
3: Maintenance and Upgrade Procedures Replacing the LED Cable Follow these steps to replace the LED cable (see Figure 3-35). Note: If you have not already done so, prepare your system for service. Refer to “Preparing the System for Service” on page 44. In order to replace the LED cable, you must remove the left side panel and the bezel.
Replacing Internal Cables This completes the replacement of the LED cable. To return the system to service, see “Returning the System to Service” on page 52. Replacing the DVD-ROM Drive Cable Follow the steps in this section to replace the DVD-ROM drive cable (see Figure 3-36). Note: If you have not already done so, prepare your system for service.
Replacing Enclosure Components Replacing Enclosure Components This section provides instructions for the following procedures: • “Replacing the Enclosure Plastics” on page 101 • “Replacing the L1 Display” on page 102 Replacing the Enclosure Plastics This section contains the following procedures: •...
3: Maintenance and Upgrade Procedures Replacing the L1 Display Follow the steps in this section to replace the L1 display. Note: If you have not already done so, prepare your system for service. Refer to “Preparing the System for Service” on page 44. In order to replace the L1 display, you must remove the front bezel and door assembly.
Replacing Enclosure Components M PA M PA Figure 3-37 Removing the L1 Display Board 5. Connect the L1 display cable to the replacement L1 display board (see Figure 3-38). 6. Install the two screws that secure the L1 display board to its bracket (see Figure 3-38).
3: Maintenance and Upgrade Procedures 8. Slide the outside cover over the L1 display. Then install the two screws that secure the L1 display to the front of the enclosure (see Figure 3-38). This completes the replacement of the L1 display board. To return the system to service, see “Returning the System to Service”...
Chapter 4 Troubleshooting and Diagnostics If you are experiencing problems with your Silicon Graphics Prism Deskside visualization system, please review the material in this chapter. If you are unable to resolve the problem, contact your service provider as follows: •...
4: Troubleshooting and Diagnostics General Troubleshooting This section covers the following topics: • “Environmental Fault Monitoring” on page 106 • “Troubleshooting Chart” on page 106 • “L1 Controller Error Messages” on page 107 Environmental Fault Monitoring The system monitors its environment to ensure proper operation. It will automatically power off if any of the following faults are found: •...
General Troubleshooting Table 4-1 Troubleshooting Chart (continued) Problem Description Recommended Action The red service-required LED View the L1 display of the failing system; see illuminates. Table 4-2 for a description of the error message. The PWR LED of a populated PCI slot is Reseat the PCI card and reboot the system.
4: Troubleshooting and Diagnostics Note: In Table 4-2, a voltage warning occurs when a supplied level of voltage is below or above the nominal (normal) voltage by 10 percent. A voltage fault occurs when a supplied level is below or above the nominal voltage by 20 percent. Table 4-2 L1 Controller Messages L1 System Controller Message...
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General Troubleshooting Table 4-2 L1 Controller Messages (continued) L1 System Controller Message Message Meaning and Action Needed Temperature messages: low alt. ATTN: TEMP # advisory temperature reached The ambient temperature at the module’s air @ xxC xxF inlet has exceeded 30º C. ATTN: TEMP # critical temperature reached The ambient temperature at the module’s air @ xxC xxF...
4: Troubleshooting and Diagnostics Under certain circumstances a system software or hardware error can occur prior to the graphics console’s ability to display information. In this case you can see the error only on the L1 controller panel or from an optional system console connected to the Console serial port on the back of the system.
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General Troubleshooting Table 4-3 L1 Controller Hexadecimal Boot Error Codes Error code Message Meaning or Action Needed 0xb6 Cache preloading PAL call failed. 0xb7 Scratch area overflowed the CPU’s caches. 0xb8 PAL_MEM_FOR_TEST failed. 0xb9 Bad address calculated for PAL_TEST_PROC 0xba PAL_COPY_INFO failed.
4: Troubleshooting and Diagnostics Reading Power Supply Status LEDs Use the LED located on the rear of the power supply to read the condition of the power supply. Table 4-4 shows the LED status and the power supply condition the LED status indicates.
General Troubleshooting SGI Electronic Support SGI Electronic Support provides system support and problem-solving services that function automatically, which helps resolve problems before they can affect system availability or develop into actual failures. SGI Electronic Support integrates several services so they work together to monitor your system, notify you if a problem exists, and search for solutions to the problem.
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4: Troubleshooting and Diagnostics The sequence of events can be described as follows: Embedded Support Partner (ESP) monitors your system 24 hours a day. 2. When a specified system event is detected, ESP notifies SGI via e-mail (plain text or encrypted).
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General Troubleshooting searches thousands of possible causes, problem descriptions, fixes, and how-to instructions for the solutions that best match your description or question. Supportfolio Online is a customer support resource that includes the latest information about patch sets, bug reports, and software releases. The complete SGI Electronic Support services are available to customers who have a valid SGI Warranty, FullCare, FullExpress, or Mission-Critical support contract.
Customer Diagnostics package from Supportfolio (http://support.sgi.com). Contact your service representative for more information. Note: The diagnostics described in this document run only on Silicon Graphics Prism visualization systems. They will not work on any other SGI systems. 007-4772-002...
Diagnostics Power-on Diagnostics The power-on diagnostics run automatically when you power on or reset the system. As the boot process discovers hardware, it verifies that each component is functional enough to load the operating system. The power-on diagnostics test the hardware in the following order: •...
4: Troubleshooting and Diagnostics Online Diagnostics Caution: The runalldiags script should be run while the system is idle. If you run the online diagnostics while the system is in use, data may be lost. Online diagnostics are tests that verify system hardware while the operating system is running.
Diagnostics Enter the following command at the Linux command prompt to change to the directory that contains the diagnostics: #>cd /usr/diags/bin 2. Enter the following command to start the script: options #>./runalldiags [ Note: When you run runalldiags in -normal or -extensive modes, you should run it from the console.
4: Troubleshooting and Diagnostics Example 1: A Successful Execution [root@snapper bin]# ./runalldiags -basic Using /lib/modules/2.4.21-sgi305a8/kernel/arch/ia64/sn/io/drivers/pciba.o Warning: loading /lib/modules/2.4.21-sgi305a8/kernel/arch/ia64/sn/io/drivers/pciba.o will taint the kernel: no licenseSee http://www.tux.org/lkml/#export-tainted for information about tainted modules Module pciba loaded, with warnings Running online diagnostics at Basic level Time: Tue Mar 17 08:02:51 CST 2005 System Information: Linux snapper.americas.sgi.com 2.4.21-sgi305a8 #1 SMP Fri Dec 17 22:44:01 PST 2004 ia64 ia64 ia64 GNU/Linux...
Diagnostics Example 2: An Unsuccessful Execution [root@snapper bin]# ./runalldiags -basic Using /lib/modules/2.4.21-sgi305a8/kernel/arch/ia64/sn/io/drivers/pciba.o Warning: loading /lib/modules/2.4.21-sgi305a8/kernel/arch/ia64/sn/io/drivers/pciba.o will taint the kernel: no license See http://www.tux.org/lkml/#export-tainted for information about tainted modules Module pciba loaded, with warnings Running online diagnostics at Basic level Time: Tue Mar 17 09:00:00 CST 2005 System Information: Linux snapper.americas.sgi.com 2.4.21-sgi305a8 #1 SMP Fri Dec 17 22:44:01 PST 2004 ia64 ia64 ia64 GNU/Linux Plan on running: torpedo olcmt pandora...
4: Troubleshooting and Diagnostics XF86Config File Changes The following sections provide information about customizing the XF86Config file for various special configurations. Important: When using a compositor, you must always connect the graphics output cable to the left side (as viewed from the rear of the system) graphics connector. Configuring a System for Stereo This section describes how to configure a system to display stereo images.
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XF86Config File Changes Note: “Mode” and “Modeline” are two alternative formats used to present the same information. 4. Ensure that the monitor supports the high horizontal sync rate setting. Refer to the documentation for the monitor to determine the horizontal sync rate. Modify the HorizSync setting in the “Monitor”...
XF86Config File Changes Configuring a System for Full Scene Anti-Aliasing This section describes how to configure a system for global or per-window full scene anti-aliasing. Note: Simultaneously running stereo and full scene anti-aliasing can require more graphics-card memory than is available, and thus may not work correctly. Create a copy of the XF86Config file to be customized for full scene anti-aliasing: # cp /etc/X11/XF86Config /etc/X11/XF86Config.AntiAlias Note: Automatically-generated XF86Config files should contain the customized...
XF86Config File Changes Configuring a System for Dual-Channel Operation To configure a system for dual-channel operation, follow the steps in this section. Note: If any pipes managed by an X server have their second channel enabled, then every pipe managed by that X server must have its second channel enabled. Note: Both channels on a pipe must have the same display resolution.
4: Troubleshooting and Diagnostics 5. Edit the /etc/X11/gdm/gdm.conf file to use the new XF86Config.DualChannel file you created: Replace the line: command=/usr/X11R6/bin/X with: command=/usr/X11R6/bin/X -xf86config /etc/X11/XF86Config.DualChannel 6. Save the gdm.conf file: 7. Restart graphics: # <CTRL> <ALT> <BKSPC> Example “Device” Section for Dual Channel Section "Device"...
XF86Config File Changes Enabling Overlay Planes To enable overlay planes, follow these steps: Note: The option to enable overlay planes only applies to the first channel on the pipe. Edit the /etc/X11/XF86Config file to include the following line in each “Device” section for which you want overlay planes enabled: Option "OpenGLOverlay"...
4: Troubleshooting and Diagnostics Configuring a System for External Genlock or Framelock External genlock and framelock may be used on systems with at least one optional ImageSync board. To configure your system to receive an external genlock or framelock signal you must run the setmon command with the appropriate options.
XF86Config File Changes Input Video Formats (Framelock) Table 4-6 Input Video Format (Framelock Source) Format Name Compatible Graphics Formats 525 line at 59.94Hz (NTSC) 1280x1024_5994f (or use the alias NTSC) 1920x1154_5994f 625 line at 50Hz (PAL) 1280x1024_50f (or use the alias PAL) 1920x1154_50f 720-line progressive-scan at 59.94Hz 720p_5994...
4: Troubleshooting and Diagnostics Configuring Monitor Positions When an X-Server is managing multiple monitors, it needs to know their relative positions in order to properly handle cursor cross-over locations. The monitor positions are specified in the “ServerLayout” section of the /etc/X11/XF86Config file as follows: Each screen is listed, followed by a list of the screens above, below, to the left, and to the right of it (in that order).
XF86Config File Changes Figure 4-3 and the subsection following it show an example of four monitors arranged in a square. SG-0 SG-1 SG-2 SG-3 Figure 4-3 Four Monitors in a Square Example “ServerLayout” Section for Four Monitors in a Square Section "ServerLayout"...
4: Troubleshooting and Diagnostics Configuring Monitor Types The system graphics cards support both analog and digital monitors. The type of monitor connected to each graphics card is specified in the “Device” sections of the /etc/X11/XF86Config file. Table 4-7 lists the allowable options for the MonitorLayout line. If the line is not present, both channels default to AUTO.
3, Service Pack 4 or later) Multiple Xservers allows specific subsets of the keyboards, pointing devices, and monitors attached to a Silicon Graphics Prism system to each be managed by a different Xserver. Note: This section only applies to systems with ProPack 3. For systems with ProPack 4, Service Pack 2 or later, use the configuration described in “Configuring a System for...
4: Troubleshooting and Diagnostics Identifying Event Devices An “event device” is a keyboard or pointing device. All event devices connected to the system are listed at boot time on lines beginning with the string “input.” These boot messages may be displayed at a Linux command prompt using the dmesg command. The output from the dmesg command can be quite long, and therefore is usually filtered with a grep command.
XF86Config File Changes Creating a Multi-Seat XF86Config File A multiple-Xserver configuration requires a customized XF86Config file containing a separate ServerLayout section for each Xserver you will be running. Note: The original ServerLayout section (always identified as “Main Layout”) is typically left unchanged, allowing the system to easily be reconfigured as a single-Xserver system.
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4: Troubleshooting and Diagnostics Configuring the Input Devices Next, configure the input devices as follows: Copy the section beginning: Section "InputDevice" Identifier "Keyboard1" and insert a duplicate copy (or copies) below the existing section, until there is one copy for each keyboard (including the original copy in this count). 2.
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XF86Config File Changes Driver "mouse" Option "Device" "/dev/input/mouse0" # ... EndSection Note: See “Identifying Event Devices” on page 136 for instructions on how to determine the appropriate event device. Note: You may assign any number of pointing devices to a single Xserver, but no pointing device may be assigned to more than one Xserver.
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4: Troubleshooting and Diagnostics Configuring the New ServerLayout Sections In this new XF86Config.Nservers file, perform the following steps: Copy the section beginning: Section “ServerLayout” Identifier “Main Layout” and insert a duplicate copy (or copies) below the existing section, until there is one copy for each Xserver you will have (do NOT include the original “Main Layout”...
4: Troubleshooting and Diagnostics N server File Pointing X to the New XF86Config. Once you have created the new XF86Config.Nserver file, the last step is to tell X to use the new layouts it contains, rather than the default server layout. To do so, perform the following steps: Make a backup copy of the default single-server /etc/X11/gdm/gdm.conf file: # cp /etc/X11/gdm/gdm.conf /etc/X11/gdm/gdm.conf-old...
Configuring a System for Multiple Xservers (ProPack 4, Service Pack 2 or Later) Multiple Xservers allows specific subsets of the keyboards, pointing devices, and monitors attached to a Silicon Graphics Prism system to each be managed by a different Xserver.
XF86Config File Changes Identifying Keyboards and Pointing Devices This section explains how to uniquely refer to keyboards and pointing devices for later reference in the XF86Config.Nserver file. Adding USB Device Rules Some systems will need rules added to the /etc/udev/udev.rules file to ensure that the keyboard and mouse appear in a predictable location at each reboot.
4: Troubleshooting and Diagnostics Creating a Multi-Seat XF86Config File A multiple-Xserver configuration requires a customized XF86Config file containing a separate ServerLayout section for each Xserver you will be running. Note: The original ServerLayout section (always identified as “Main Layout”) is typically left unchanged, allowing the system to easily be reconfigured as a single-Xserver system.
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XF86Config File Changes Configuring the Input Devices Next, configure the input devices as follows: Copy the section beginning: Section "InputDevice" Identifier "Keyboard1" and insert a duplicate copy (or copies) below the existing section, until there is one copy for each keyboard (including the original copy in this count). 2.
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4: Troubleshooting and Diagnostics 6. Edit all the mouse InputDevice sections, in each one changing the driver from “mouse” to “evdev” and changing the Option “Device” line from the default “/dev/input/mice” to one identifying the appropriate device name (in this example, “/dev/input/evmouse-1-1:1.0”).
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XF86Config File Changes Configuring the New ServerLayout Sections In this new XF86Config.Nservers file, perform the following steps: Copy the section beginning: Section “ServerLayout” Identifier “Main Layout” and insert a duplicate copy (or copies) below the existing section, until there is one copy for each Xserver you will have (do NOT include the original “Main Layout”...
XF86Config File Changes N server File Pointing X to the New XF86Config. Once you have created the new XF86Config.Nserver file, the last step is to tell X to use the new layouts it contains, rather than the default server layout. To do so, perform the following steps: Make a backup copy of the default single-server /etc/X11/xdm/Xservers file: # cp /etc/X11/xdm/Xservers /etc/X11/xdm/Xservers-old...
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4: Troubleshooting and Diagnostics 007-4772-002...
Appendix A Technical Specifications and Pinouts This chapter contains technical information about the Silicon Graphics Prism Deskside visualization system. The following topics are covered: • “Physical and Environmental Specifications” on page 154 • “I/O Port Specifications” on page 156 •...
A: Technical Specifications and Pinouts Physical and Environmental Specifications Table A-1 shows the physical and environmental specifications for the deskside system. Table A-1 Physical Environment Specifications Feature Specification Deskside system 13.5 in. (34.3 cm) tall dimensions 16.1 in. (40.1 cm) wide 21.4 in.
A: Technical Specifications and Pinouts I/O Port Specifications This section contains specifications and port pinout information for the I/O ports of the deskside system. The ports are discussed in the following sections: • “Ethernet 10-100-1000 Base-T Port” on page 157 •...
I/O Port Specifications Ethernet 10-100-1000 Base-T Port The deskside system auto-selects the Ethernet port speed and type when the deskside system is booted, based on what it is connected to. The connector is a standard RJ-45 female. Figure A-1 shows the Ethernet port. 8 7 6 5 4 3 2 1 Figure A-1 Ethernet 10-100-1000 Base-T Port Pinout and Location...
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A: Technical Specifications and Pinouts Table A-2 Ethernet Port Pinout Assignment (Reserved) (Reserved) 007-4772-002...
I/O Port Specifications Keyboard and Mouse Ports The deskside system uses USB keyboard and mouse devices. Figure A-2 shows the keyboard and mouse ports. USB type A connector Figure A-2 USB (Type A) Keyboard and Mouse Port Pinouts and Locations Table A-3 shows the pinout assignments for the USB keyboard and mouse ports.
A: Technical Specifications and Pinouts Serial Console Port The deskside system features one 9-pin serial console port. Figure A-3 shows the serial console port. The port is capable of transferring data at rates as high as 230 KB/s. Other features of the port include: •...
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I/O Port Specifications Table A-4 9-Pin Serial Port Pinout (continued) Assignment Description Transmit data Data terminal ready Signal ground Data set ready Request to send Clear to send Ring indicator 007-4772-002...
A: Technical Specifications and Pinouts Serial Cables and Adapter Specifications This section contains cable pinout information for serial cables that you can connect to your deskside system. It also describes SGI serial port converters. The following topics are covered: • “External Multi-port Serial Adapter Connector”...
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Serial Cables and Adapter Specifications Table A-5 Multi-port Serial Adapter Pinouts (continued) Assignment Assignment S1 RTS S1 RXD S1 CTS S1 TXD S1 RI S1 DTR S2 DSR S2 DCD S2 RTS S2 RXD S2 CTS S2 TXD S2 RI S2 DTR S3 DSR S3 DCD...
A: Technical Specifications and Pinouts Serial Port Adapter Cables The deskside system’s serial ports conform to the PC standard pinout for EIA standard RS-232 signals. The Linux drivers available for serial devices will vary, and no assumption is made regarding hardware or software support. The purpose of the adapter cable is to allow the deskside system to use standard PC serial devices.
Serial Cables and Adapter Specifications Table A-7 shows the pinout for a female DB-9 to female DB-9 adapter cable. Female DB-9 to Female DB-9 Adapter Cable Pinout Table A-7 Female DB-9 Connected Female DB-9 Connected to deskside system to Peripheral Unused To DB9 -2 (RxD-) To DB9-8 (TxD-)
A: Technical Specifications and Pinouts Graphics Board I/O Port Specifications This section provides specifications for the following ports: • “DVI-I Video Port” on page 166 DVI-I Video Port Figure A-5 shows the DVI-I video port. Figure A-5 DVI-I Port Pinout and Location 007-4772-002...
Graphics Board I/O Port Specifications Table A-8 shows the port pinout assignments for DVI-I port(s). DVI-I Video Port Pinout Table A-8 Assignment Assignment DATA 2- HOT_POWER DATA2+ DATA 0- SHIELD 2/4 DATA 0+ DATA 4- SHIELD 0/5 DATA 4+ DATA 5- DDC_CLOCK DATA 5+ DDC_DATA...
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A: Technical Specifications and Pinouts 007-4772-002...
• “Lithium Battery Compliance Statement” on page 173 The Silicon Graphics Prism Deskside visualization system conforms to several national and international specifications and European Directives listed on the “Manufacturer’s Declaration of Conformity.” The CE mark insignia displayed on each device is an indication of conformity to the European requirements.
B: Regulatory Specifications CE Notice and Manufacturer’s Declaration of Conformity The “CE” symbol indicates compliance of the device to directives of the European Community. A “Declaration of Conformity” in accordance with the standards has been made and is available from SGI upon request. Electromagnetic Emissions This section provides the contents of electromagnetic emissions notices from various countries.
Electromagnetic Emissions Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Korean Class A Regulatory Notice Shielded Cables The Silicon Graphics Prism Deskside visualization system is FCC-compliant under test conditions that include the use of shielded cables between the unit and its peripherals. Your system and any peripherals you purchase from SGI have shielded cables. Shielded cables reduce the possibility of interference with radio, television, and other devices.
Electrostatic Discharge with your system. If your monitor cable becomes damaged, obtain a replacement cable from SGI. Electrostatic Discharge SGI designs and tests its products to be immune to the effects of electrostatic discharge (ESD). ESD is a source of electromagnetic interference and can cause problems ranging from data errors and lockups to permanent component damage.
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B: Regulatory Specifications Warning: Advarsel!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type. Léver det brugte batteri tilbage til leverandøren. Warning: Advarsel: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
Index AC power input diagnostics online diagnostics airflow power-on diagnostics analog monitors digital monitors DIMM installation DIMMs features bezel removing install upgrades remove disk drive See hard disk drives disk drive fan location replace cable displays ethernet documentation keyboard conventions L1 display feedback related...
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Index Embedded Support Partner (ESP) install memory I/O board replace I/O daughtercard I/O ports Failure LED fan wall location replace fans keyboard, connecting See cooling system Knowledgebase framelock configuring front panel LEDs front view, workstation L1 controller full scene anti-aliasing L1 controller display configuring LEDs, front panel...
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Index Multi-port serial adapter features upgrades product support NMI button rear fan assembly location replace optional components Reset button displays reset switch PCI boards peripherals storage overlay planes configuring Service Procedures Service-required LED setmon command SGI Knowledgebase. See Knowledgebase PCI boards shipment contents available PCI boards shut down...
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Index technical support troubleshooting problems and recommended actions upgrades display memory processor storage workstation powering off 16-?? powering on wrist strap XF86Config file configuring for dual-channel configuring for external framelock configuring for external Genlock configuring for full scene anti-aliasing configuring for overlay planes configuring for stereo configuring monitor types multiple Xservers (ProPack 3)
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