Sgi Electronic Support; Figure 4-1 Full Support Sequence Example - Silicon Graphics Prism Hardware User's Manual

SGI Electronic Support

Supportfolio
007-4772-002
SGI Electronic Support provides system support and problem-solving services that
function automatically, which helps resolve problems before they can affect system
availability or develop into actual failures. SGI Electronic Support integrates several
services so they work together to monitor your system, notify you if a problem exists,
and search for solutions to the problem.
Figure 4-1 shows the sequence of events that occurs if you use all of the SGI Electronic
Support capabilities.
Implement
6
solution
Page or e-mail
5
alert
Online
Figure 4-1 Full Support Sequence Example
1
Customer's system
View the case
SGI customer and
SGI support engineer
4
SGI Knowledgebase
General Troubleshooting
2
e-mail
3
solutions
SGI global
customer support
center
113