Canon imageRUNNERC1022 Service Manual page 347

No. Code Error strings
15 8xxx 2000 Unknown error
16 8xxx 2001 URL Scheme error(not https)
17 8xxx 2002 URL server specified is illegal
18 8xxx 2003 Network is not ready, try later
19 8xxx 2004 Server response error
([Hexadecimal])
[Error detailed in the UGW] *1
20 8xxx 200A Server connection error
21 8xxx 200B Server address resolution error
22 8xxx 2014 Proxy connection error
23 8xxx 2015 Proxy address resolution error
24 8xxx 201E Proxy authentication error
25 8xxx 2028 Server certificate error
26 8xxx 2029 Server certificate verify error
27 8xxx 2046 Server certificate expired
28 8xxx 2047 Server response time out
29 8xxx 2048 Service not found
30 8xxx 2052 URL error
31 8xxx 2063 SOAP Fault
Cause
Some other kind of communication error has
occurred.
The header of the URL of the registered
UGW is not in https format.
A URL different to that specified by the
UGW has been set.
Communication attempted without
confirming network connection, just after
booting up a device in which the network
preparations are not ready.
Communication with UGW has been
successful, but an error of some sort has
prevented UGW from responding.
TCP/IP communication fault
The IP address of device is not set.
Server address name resolution has failed.
Could not connect to proxy server due to
improper address.
Could not connect to proxy server due to
name resolution error of proxy address.
Proxy authentication is failed.
No route certificate installed in device.
Certificate other than that initially registered
in the user's operating environment is being
used, but has not been registered with the
device.
The server certificate verification error
occurred.
The route certificate registered with the
device has expired.
Certificate other than that initially registered
in the user's operating environment is being
used, but has not been registered with the
device.
The device time and date is outside of the
certificated period.
Due to network congestion, etc., the response
from UGW does not come within the
specified time. (HTTPS level time out)
There is a mistake in the UGW URL, and
UGW cannot be accessed. (Path is wrong)
The data which is not URL is inputted into
URL field.
SOAP communication error has occurred.
Remedy
Try again after a period of time.
If the error persists, check the UGW status with the
UGW administrator.
Check that the value of URL of UGW (RGW-ADR) is
https://a01.ugwdevice.net/ugw/agentif010.
Check that the value of URL of UGW (RGW-ADR) is
https://a01.ugwdevice.net/ugw/agentif010.
Check the network connection, as per the initial
procedures described in the troubleshooting.
Perform a communication test (COM-TEST) about 60
seconds later, after turn on the device.
Try again after a period of time.
Check detailed error code (Hexadecimal) and [Error
details in UGW] from UGW displayed after the
message.
Check the network connection, as per the initial
procedures described in the troubleshooting.
Check that the value of URL of UGW (RGW-ADR) is
https://a01.ugwdevice.net/ugw/agentif010.
Check proxy server address and re-enter as needed.
Check that the proxy server name is correct. If the
proxy server name is correct, check the DNS
connection, as per the initial procedures described in
the troubleshooting.
Check the user name and password required in order
to login to the proxy, and re-enter as needed.
Install the latest device system software. (Upgrade)
Check that the value of URL of UGW (RGW-ADR) is
https://a01.ugwdevice.net/ugw/agentif010.
Check that the device time and date are correctly set.
If the device time and date are correct, upgrade to the
latest system software.
If this error occurs when the communication test is
being run or Service Browser is being set, try again
after a period of time.
Check that the value of URL of UGW (RGW-ADR) is
https://a01.ugwdevice.net/ugw/agentif010.
Check that the value of URL of UGW (RGW-ADR) is
https://a01.ugwdevice.net/ugw/agentif010.
Check that the value of port number of UGW (RGW-
PORT) is 443.
Chapter 12
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