Troubleshooting - Canon imageRUNNERC1022 Service Manual

12.1.9 Troubleshooting

Color imageRUNNER C1030 / Color imageRUNNER C1030iF
No.1
Symptom: A communication test (COM-TEST) results NG!
Cause: Initial settings or network conditions is incomplete.
Remedy 1:
1) Check network connections
Is the status indicator LED for the HUB port to which the main unit is connected ON?
YES: Proceed to Step 2).
NO: Check that the network cable is properly connected.
2) Confirm loop back address
Select [Additional Functions/ Registration] > [System administration settings] > [Network settings] > [TCP/IP Settings] > [IPv4 Settings] > [PING
Command], enter "127.0.0.1", and touch the [OK] button.
Does the screen display "Response from the host."?
YES: Proceed to Step 3).
NO: There is a possibility that the main unit's network settings are wrong. Check the details of the IPv4 settings once more.
3) Confirmation from another PC connected to same network
Request the user to ping the main unit from a PC connected to same network.
Does the main unit respond?
YES: Proceed to Step 4).
NO: Confirm the details of the main unit's IP address and subnet mask settings.
4) Confirm DNS connection
(a) Select [Additional Functions/ Registration] > [System administration settings] > [Network settings] > [TCP/IP Settings] > [IPv4 Settings] > [DNS
Settings] > [DNS Server Address Settings], write down the primary and secondary addresses of the DNS server, and press [Cancel] button.
(b) Press [Cancel] button to return to IPv4 settings.
(c) Select [PING Command], enter the primary DNS server noted down in step (a) as the IP address, and press [OK] button.
Does the screen display "Response from the host."?
YES: Proceed to Remedy 2.
NO: Enter the secondary DNS server noted down in step (a) as the IP address, and then press [OK] button.
Does the screen display "Response from the host."?
YES: Proceed to Remedy 2.
NO: There is a possibility that the DNS server address is wrong. Reconfirm the address with the user's system administrator.
Remedy 2: Troubleshooting using communication log (COM-LOG)
1) Start [Service Mode].
For the procedures, see "Steps to E-RDS settings - step 1".
2) When [COPIER] > [Function] > [INSTALL] > [COM-LOG] is selected, the communication log list screen is displayed.
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Chapter 12
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