Canon imageRUNNERC1022 Service Manual page 339

Steps to Service Call button settings
If a user presses Service call button when corrupt image, paper jam, or/and other problems
has occurred, E-RDS generates an alarm and notifies it to UGW.
Moreover, E-RDS also notifies cancellation and the completion of the request
<< Steps for settings to display the service call button >>
In the case of supporting a service by the service call button, follow the instructions described below to display the service call button.
1. Start service mode.
For the procedures, see "Steps to E-RDS settings - step 1.".
2. Select [COPIER] > [Option] > [USER] > [SCALL-SW] and press [OK] button.
3. Enter [1] and press [OK] button.
NOTE:
Press [Counter Check] button on the left side of the Control Panel to display the counter check screen.
When the function is enabled, the [Menu] button is displayed on the bottom of this screen. When this button is pressed, [Maintenance] button appears.
<< Steps for settings of service call completion >>
When the service technician completes the work for the service call, follow the instruction as described below to execute the service call completion work.
1. Start service mode.
For the procedures, see "Steps to E-RDS settings - step 1.".
2. Select [COPIER] > [Option] > [USER] > [SCALLCMP] and press [OK] button.
NOTE:
E-RDS generates an alarm of service call completion at this timing, and sends the alarm to UGW.
<< Steps for service call request >>
Users should follow the instructions as described below to request a service call.
1. Press [Counter Check] button on the left side of the Control Panel to display the counter check screen, and press [Menu] button.
2. Press the [Maintenance] button.
CAUTION:
When a service call has been already requested, another service call cannot be sent.
The previous service call needs to be canceled, or a service person needs to perform processing for service call completion.
3. Select the request details and press [Request] button.
4. The confirmation screen appears. Press [Yes] button to complete the request procedure.
NOTE:
E-RDS generates an alarm of service call request at this timing, and sends the alarm to UGW.
<< Steps for service call cancellation >>
To cancel the service call, follow the instructions as described below.
1. Press [Counter Check] button on the left side of the Control Panel to display the counter check screen, and press [Menu] button.
2. Press [Maintenance] button.
3. Press [Cancel Request] button, and press [Yes] button in the check screen.
NOTE:
E-RDS generates an alarm of service call cancellation at this timing, and sends the alarm to UGW.
Chapter 12
12-25