Faq - Canon imageRUNNERC1022 Service Manual

Chapter 12

12.1.8 FAQ

Color imageRUNNER C1030 / Color imageRUNNER C1030iF
No.1
Q: In what case does a communication test with UGW fail?
A: The following cases can be considered in the becoming "NG!" case.
1. Name resolution was failed due to an incorrect host name or DNS server has been halted.
2. Network cable is blocked off.
3. Proxy server settings is not correct.
No.2
Q: I want to know the interval of data transmitting from E-RDS to the UGW, and what data size is sent to the UGW?
A: The schedule of data transmitting, the start time are determined by settings in the UGW side.
The timing is once per 16 hours by default, and counter data volume could be maximum 250 bytes.
No.3
Q: Does error-retry carry out at the time of a communication error with the UGW?
A: Retry of SOAP communication is performed as follows.
- In the case of an error in SOAP communication (i.e. a trouble at UGW side) at transmission of the alarm code list and the service mode counter (postAlert) due
to change of device status, the data failed in transmission equivalent to 3 retries is to be stored in the HDD. In the case of anther transmission error (the 4th error),
the oldest data of the stored data is deleted and the newly-generated retry data is stored in the HDD.
- In the case of SOAP transmission errors as described below, the unsent (and remaining) data is sent again depending on the storage status of CPCA data:
- At transmission of a jam log and service mode counter (postJamLog) when the jam log was obtained from the device.
- At transmission of a service call log and service mode counter (postServiceCallLog) when the service log was obtained from the device.
- At transmission of an alarm log and service mode counter (postAlarmLog) when the alarm log was obtained from the device.
NOTE:
The retry data will be sent at interval of 5*n minutes. (n: retries, 5, 10, 15 minutes...up to 30 minutes)
No.4
Q: How many log-data can be stored?
A: Up to 30 log data can be saved. The data size of error information is maximum 128 characters.
No.5
Q: Although Microsoft ISA as a proxy server is introduced, the authentication check is failed. Can E-RDS adopt with Microsoft ISA?
A: E-RDS must comply with "Basic" while "Integrated" authentication is used for Microsoft ISA (as default); therefore, authentication with E-RDS is available if
you change the setting to "Basic" authentication on the server.
No.6
Q: Can I turn the device power off during the e-Maintenance/ imageWARE Remote system operation?
A: While operating the e-Maintenance/ imageWARE Remote system, the power of the device must be ON. If power OFF is needed, do not leave the device power
OFF for long time.
It will become "Device is busy, try later" errors if the power supply of network equipment such as HUB is made prolonged OFF.
No.7
Q: How does E-RDS operate while the device is placed in the sleep mode?
A: While being in Real Deep Sleep, and if data to be sent is in E-RDS, the system wakes up asleep, then starts to send the data to the UGW. The system also waits
for completion of data transmission and let the device to shift to asleep status again.
However, transition time to the Real Deep Sleep depends on the device, and the transition to sleep won't be done if the next data transmission will be done within
10 minutes.
No.8
Q: Is E-RDS compatible with Section counter (Department counter)?
A: No, E-RDS does not support Section counter.
No.9
Q: Can I make another service call request when I have already requested a service call?
A: No, you cannot make another service call request if you have already made a service call request.
Touch the [Cancel] button to cancel the service call which you'd made. Or the service technician performs a service call request completion process.
No.10
Q: Is the "Requesting" status cancelled when the device is rebooted?
A: No, the requesting status is not cancelled even if the device is rebooted. The information of the notified service call request (the time that the request was made,
the service call request description) is also retained during the "Requesting" status.
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