Canon imageRUNNERC1022 Service Manual page 325

In the log, text strings that start with
Pressing on a line that begins with an
A detailed description of the error appears below 'Information'. Press the OK button to return to the log.
Details of the errors and their remedies are as described below.
Error text string
1 SUSPEND: Communication
test not performed
2 Event Registration has failed.
3 URL scheme error (not https)
4 Server connection error
5 URL server specified is illegal
6 Proxy connection error
7 Proxy authentication error
8 Server certificate error
9 Server certificate expired
are communication test (COM-TEST) error logs. (See line 5 in the illustration above.)
will display further details, as per the illustration below.)
Error description Cause
E-RDS is ON, but the E-RDS has been booted up (device reboot) while E-
communication test has RDS was ON but the communication test had not yet
not completed. been performed.
Event waiting error Processing (event processing) within the device has
failed.
URL scheme error The header of the URL of the registered UGW is not
in https format.
UGW connection error Displayed in the event of a TCP/IP communication
fault. Also displayed when an attempt is made at
communication with the device IP address not set.
UGW server A URL different to that specified by the UGW has
specification URL error been set.
Proxy connection error Cannot connect to proxy server.
Proxy authentication Proxy authentication error failed.
error
Server certificate error -No route certificate installed in device.
-Certificate other than that initially registered in the
user's operating environment is being used, but has
not been registered with the device.
Server certificate expired -The route certificate registered with the device has
expired.
-Certificate other than that initially registered in the
user's operating environment is being used, but has
not been registered with the device.
-The device time and date is outside of the certificated
period.
F-12-30
F-12-31
T-12-1
Chapter 12
Remedy
Service
mode>Function>INSTALL>COM-TEST
Turn the device OFF/ ON. If the error
occurs again even after OFF/ ON, replace
the device system software. (Upgrade)
Check that the value of Service
mode>Function>Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/agentif010.
Check the network connection, as per the
initial procedures.
Check that the value of Service
mode>Function>Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/agentif010.
Check proxy server address and re-enter if
necessary.
Check the user name and password
required in order to login to the proxy, and
re-enter if necessary.
Install latest device system software.
(Upgrade)
Check that the device time and date are
correctly set. If the device time and date
are correct, upgrade to the latest system
software.
12-11