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Appendix B: Troubleshooting
Problems Accessing the Management Interface
Symptom
Cannot connect using Telnet,
web browser, or SNMP
software
Cannot connect using
Secure Shell
Cannot access the on-board
configuration program via a
serial port connection
Forgot or lost the password
Table B-1 Troubleshooting Chart
Action
• Be sure the switch is powered up.
• Check network cabling between the management station and the switch.
• Check that you have a valid network connection to the switch and that the
port you are using has not been disabled.
• Be sure you have configured the VLAN interface through which the
management station is connected with a valid IP address, subnet mask
and default gateway.
• Be sure the management station has an IP address in the same subnet as
the switch's IP interface to which it is connected.
• If you are trying to connect to the switch via the IP address for a tagged
VLAN group, your management station, and the ports connecting
intermediate switches in the network, must be configured with the
appropriate tag.
• If you cannot connect using Telnet, you may have exceeded the maximum
number of concurrent Telnet/SSH sessions permitted. Try connecting
again at a later time.
• If you cannot connect using SSH, you may have exceeded the maximum
number of concurrent Telnet/SSH sessions permitted. Try connecting
again at a later time.
• Be sure the control parameters for the SSH server are properly configured
on the switch, and that the SSH client software is properly configured on
the management station.
• Be sure you have generated a public key on the switch, and exported this
key to the SSH client.
• Be sure you have set up an account on the switch for each SSH user,
including user name, authentication level, and password.
• Be sure you have imported the client's public key to the switch (if public
key authentication is used).
• Be sure you have set the terminal emulator program to VT100 compatible,
8 data bits, 1 stop bit, no parity, and the baud rate set to any of the
following (9600, 19200, 38400, 57600, 115200 bps).
• Check that the null-modem serial cable conforms to the pin-out
connections provided in the Installation Guide.
• Contact your local distributor.
B-1
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