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Appendix A: Troubleshooting
Diagnosing Switch Indicators
Symptom
Power LED is Off
Diag LED is Amber
Link LED is Off
Power and Cooling Problems
If the power indicator does not turn on when the power cord is plugged in, you may
have a problem with the power outlet, power cord, or internal power supply.
However, if the unit powers off after running for a while, check for loose power
connections, power losses or surges at the power outlet. If you still cannot isolate
the problem, the internal power supply may be defective.
Installation
Verify that all system components have been properly installed. If one or more
components appear to be malfunctioning (such as the power cord or network
cabling), test them in an alternate environment where you are sure that all the other
components are functioning properly.
Table A-1 Troubleshooting Chart
Action
• Check connections between the switch, the power cord and the wall outlet.
• Contact your dealer for assistance.
• Power cycle the switch to try and clear the condition.
• If the condition does not clear, contact your dealer for assistance.
• Verify that the switch and attached device are powered on.
• Be sure the cable is plugged into both the switch and corresponding device.
• If the switch is installed in a rack, check the connections to the punch-down
block and patch panel.
• Verify that the proper cable type is used and its length does not exceed
specified limits.
• Check the adapter on the attached device and cable connections for
possible defects. Replace the defective adapter or cable if necessary.
A-1
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