Polycom QDX 6000 Administrator's Manual page 72

Symptom Problem
The system's audio outputs are
not connected properly.
The people at the The people at your site are too
far site cannot far from the microphone.
hear you.
Your system's microphone is
muted.
No power to near site
microphone.
Your system's microphone is
not connected, or is connected
incorrectly.
Your system's microphone
does not work.
Not enough The people at the far site are
volume during a too far from the microphone.
call.
The volume is set too low on
the system.
The volume is set too low on
the monitor.
Sound effects The sound effect volume is not
such as the set at desired level.
incoming call ring
are too loud or
too soft.
You can hear The far-site microphone is too
yourself on your close to the system's audio
system's monitor speaker. (Far-site systems with
or separate microphones only).
external audio
The far site audio volume may
system.
be too loud.
The monitor or external audio
system is connected to the
VCR audio output.
Administrator's Guide for Polycom QDX 6000 Systems
Corrective Action
Check the system's audio connections to the
monitor, or to the external audio system if one is
connected.
Verify that the system is connected to the correct
audio connectors on the monitor.
Move closer to the microphone.
Check your system for one or more of these mute
indications:

Near site mute icon on the screen.

Polycom microphones: Microphone mute light is
red.
To unmute the system, press the Mute button on
the remote control or keypad.
Mute the microphone. If the light remains off, there
is no power to the microphone.
Check that the microphone cable is properly
seated.
Replace the microphone cable if the people at the
far site still cannot hear you.
Check to be sure the microphone is installed
correctly.
Check the Polycom Mic or Line Input meter on the
Audio Meter screen under System > Diagnostics
> Audio to determine whether your system is
sending audio.
Contact your reseller.
Ask the people at the far site to move closer to the
microphone.
Turn up the volume using the remote control or
keypad.
Turn up the volume on your monitor or external
audio system.
Adjust the sound effect volume on the Audio
Settings screen. If you do not want to hear sound
effects, set the volume to 0.
At the far site, make sure the microphone is placed
away from the system's audio speaker.
Turn down the audio volume at the far site.
Verify that all equipment is connected correctly
according to the manufacturer's instructions and
the system setting up guide you received with the
system.
11-9