Polycom QDX 6000 System Administrator's Manual
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Polycom QDX 6000 System Administrator's Manual

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®
™
Polycom
QDX
6000 System

Administrator Guide

4.0.0
|
Nov. 2011
|
3725-30856-001/A

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  • Page 1: Administrator Guide

    ® ™ Polycom 6000 System Administrator Guide 4.0.0 Nov. 2011 3725-30856-001/A...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    Polycom QDX 6000 systems. Please read the Polycom QDX 6000 system documentation before you install or operate the system. The following related documents for Polycom QDX 6000 systems are available at www.polycom.com/videodocumentation: •...
  • Page 4 Administrator Guide for Polycom QDX 6000 System...

  • Page 5: Table Of Contents

    Powering On the Polycom QDX 6000 Systems ....... . .
  • Page 6 Playing a Videotape or DVD ..........5-1 Connecting Computers to Polycom QDX 6000 Systems ......5-2 Configuring Content Sharing .
  • Page 7 Using the Polycom QDX 6000 Web Interface ........9-1 Accessing the Polycom QDX 6000 Web Interface ....... 9-1 Monitoring a Room or Call with the Polycom QDX 6000 Web Interface .
  • Page 8 Downloading System Logs from the Polycom QDX 6000 Web Interface ..11-10 System Log Settings in the Polycom QDX 6000 Web Interface ....11-11 12 Troubleshooting .

  • Page 9: Introducing The Polycom Qdx 6000 Systems

    This manual provides information to supplement the setup sheets provided with your system and its optional components. A printed copy of the system setup sheet is provided with each Polycom QDX 6000 system. PDF versions of the system setup sheets are available at www.polycom.com/videodocumentation.

  • Page 10: Positioning The System

    Administrator Guide for Polycom QDX 6000 System Positioning the System Positioning the Polycom QDX 6000 Systems Polycom QDX 6000 systems are designed to be placed on a tabletop or in an equipment rack. To position the system: 1. Install the mounting brackets on the system if you need to mount it in an equipment rack, or install the self-adhesive feet if you will place the system on a table or shelf.

  • Page 11: Powering On And Off

    The Polycom splash screen is displayed within about 1 minute. To power off the Polycom QDX 6000 systems:  Press the power switch on the back of the system. The indicator light on the front of the Polycom QDX 6000 system provides this information: Indicator Light System Status System is powered off.

  • Page 12: Configuring The Polycom Qdx 6000 System

    • From a remote location — Use a web browser to access the Polycom QDX 6000 Web Interface. For more information about using the web interface, refer to Accessing the Polycom QDX 6000 Web Interface on page 9-1.

  • Page 13: Networks

    Before you begin configuring the network options, you must make sure your network is ready for video conferencing. To begin, refer to the Network Planning Worksheets for Video Conferencing document, available on the Polycom web site. This document contains information you need to prepare your network. Connecting to the LAN You must connect the system to a LAN to: •...
  • Page 14 Disable IP H.323 in the Call Preference menu. • The Polycom Global Management System™, Polycom ReadiManager® SE200, and Polycom CMA™ system will not be able to connect to the Polycom QDX 6000 system. To configure LAN properties: 1. Go to System > Admin Settings > LAN Properties.
  • Page 15 Networks Setting Description IP Address (IPv6) Specifies how the system obtains an IP address. • Obtain IP address automatically — Select if the system gets an IP address automatically. DHCP is not currently supported for IPv6. When you choose this setting, the system uses Stateless Address Autoconfiguration (SLAAC) to obtain a global address, unique local address (ULA), or site-local address using...
  • Page 16 Auto. If you choose 10 Mbps, or 100 Mbps you must set Duplex Mode to Half or Full. Note: Polycom does not support Auto for the Polycom QDX 6000 system only or the switch only; the settings for both must be the same.

  • Page 17: Configuring Ip Settings

    Networks Setting Description Audio Priority Sets the priority of audio traffic on the LAN. Audio traffic is any RTP traffic consisting of audio data and any associated RTCP traffic. This setting is available only when 802.1p/Q is enabled. The value can be any number from 0 to 7, although 6 and 7 are not recommended.

  • Page 18: Configuring The System To Use A Gatekeeper

    Administrator Guide for Polycom QDX 6000 System Setting Description H.323 Extension Lets users place point-to-point calls using the extension if both (E.164) systems are registered with a gatekeeper, and specifies the extension that gatekeepers and gateways use to identify this system.

  • Page 19: Configuring The System To Use A Gateway

    Networks 3. If you chose to specify a gatekeeper, select to view Alternate Gatekeepers that the system can use if the primary gatekeeper is not available. Configuring the System to Use a Gateway A gateway performs code and protocol conversion between H.323 (IP), SIP, and H.320 (ISDN), so that users on different networks can call one another.

  • Page 20: Specifying Sip Settings

    Transport Indicates the protocol the system uses for SIP signaling. Protocol The SIP network infrastructure in which your Polycom QDX 6000 system is operating determines which protocol is required. Auto enables an automatic negotiation of protocols in the following order: TLS, TCP, UDP. This is the recommended setting for most environments.

  • Page 21: Specifying Quality Of Service

    Networks Points to note about SIP: The SIP protocol has been widely adapted for voice over IP communications and basic video conferencing; however, many of the advanced video conferencing capabilities are not yet standardized. Many capabilities also depend on the SIP server.

  • Page 22: Configuring The System For Use With A Firewall Or Nat

    MTU. If the network is burdened with unnecessary overhead, packets may be too small; increase the MTU. Enable PVEC Allows the system to use PVEC (Polycom Video Error Concealment) if packet loss occurs. Enable RSVP Allows the system to use Resource Reservation Setup Protocol (RSVP) to request that routers reserve bandwidth along an IP connection path.
  • Page 23 Lets you specify whether to define the TCP and UDP ports. • If the firewall is not H.323 compatible, enable this setting. The Polycom QDX 6000 system assigns a range of ports starting with the TCP and UDP ports you specify. The system defaults to a range beginning with port 3230 for both TCP and UDP.

  • Page 24: H.460 Nat Firewall Traversal

    In this example the Polycom Video Border Proxy™ (VBP™) firewall traversal device is on the edge of the service provider network and facilitates IP calls between Polycom QDX 6000 systems behind different firewalls. Service Provider...

  • Page 25: Configuring Call Preferences

    Enable this option if you know that H.239 is supported by the far sites you will call. If callers experience issues when sharing content with other Polycom systems, disable this setting. H.264 Content If this option is enabled, the endpoint will use H.264 protocol firstly when it is sending content.

  • Page 26: Configuring Dialing Order Settings

    Administrator Guide for Polycom QDX 6000 System Setting Description Preferred Dialing Specifies the preferred method for dialing various call types. If Method set to Auto, calls use the configured Dialing Order. If set to Manual, the system prompts the user to select the call type from a list when placing a call.
  • Page 27 Networks You can configure the Polycom QDX 6000 system so that users can choose to place IP-to-ISDN calls through a gateway. To allow users to place an IP-to-ISDN call through a gateway: 1. Make sure the system is registered with a gatekeeper.
  • Page 28 Administrator Guide for Polycom QDX 6000 System 2 - 16...

  • Page 29: Monitors And Cameras

    Monitors and Cameras Connecting Monitors Make sure that the system is powered off before you connect devices. The following table shows how you can connect monitors to a Polycom QDX 6000 system. Video Output Number Connector Output Formats RCA (three)

  • Page 30: Configuring Monitor Settings

    Administrator Guide for Polycom QDX 6000 System Configuring Monitor Settings To configure monitors: 1. Go to System > Admin Settings > Monitors. 2. Configure these settings on the Monitors screen: Setting Description Number of Monitors Specifies the number of monitors to use.
  • Page 31 Monitors and Cameras Setting Description Aspect Ratio Specifies the monitor’s aspect ratio: (Monitor 2) • 4:3 — Select if you are using a regular TV monitor. • 16:9 — Select if you are using a wide-screen monitor. Video Format Specifies the monitor’s format: (Monitor 2) •...

  • Page 32: Adjusting Screen Layout

    To change the screen layout:  In a call, repeatedly press PIP on the remote control to switch among the screen layouts supported by the Polycom QDX 6000 system. These might include the following layouts: Far site, full screen Far and near sites, the same size, side by side...

  • Page 33: Adjusting The Monitor's Color Balance, Sharpness, And Brightness

    PIP can change to show the near or far site. Adjusting the Monitor’s Color Balance, Sharpness, and Brightness In most cases, the monitor you connect to your Polycom QDX 6000 system may be set to a configuration that is appropriate for video conferencing applications.

  • Page 34: Preventing Monitor Burn-In

    Preventing Monitor Burn-In Monitors and Polycom QDX 6000 systems provide display settings to help prevent image burn-in. Plasma televisions can be particularly vulnerable to this problem. Refer to your monitor’s documentation or manufacturer for specific recommendations and instructions.

  • Page 35: Connecting Cameras

    Connecting Cameras Polycom QDX 6000 systems provide inputs for PTZ cameras. You can use the RS-232 serial port on the system to control supported non-Polycom cameras or cameras not connected to a main camera input.

  • Page 36: Configuring Camera Settings And Video Quality Options

    Medium - The camera pans at a medium rate. • Fast - The camera pans at a high rate. Detect Camera Detects any supported PTZ camera connected to Polycom QDX 6000 system video input 1 and configures the camera settings accordingly. 3. Select and configure these settings: Setting...
  • Page 37 16:9 — Select if you are using a VCR or DVD player in wide-screen mode. The VCR or DVD player’s format: Composite — The VCR or DVD player is connected to the Polycom QDX 6000 system using a composite video cable. 3 - 9...
  • Page 38 Primary Camera Specifies which camera is the main camera. The primary camera is active when the Polycom QDX 6000 system powers up. Its source is automatically set to People. Camera Pan Specifies the direction the camera moves when using the Direction arrow buttons on the remote control.

  • Page 39: Configuring Advanced Polycom Eagleeye Sd Camera Settings

    • Color Saturation • White Balance To adjust Polycom EagleEye SD camera’s brightness, black level, or color saturation: 1. Make sure that the system and camera are powered on and awake. 2. On a computer, open a web browser. 3. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.
  • Page 40 Administrator Guide for Polycom QDX 6000 System 5. If Model is not set to Polycom EagleEye SD for the appropriate camera(s), click the Detect Camera button. 6. Click Advanced. 7. Select values for brightness, black level, and color saturation. 8. Click Update.

  • Page 41: Configuring Camera Presets

    To store a double-digit preset (10-99), hold the second number down. Any existing preset stored at the number you enter is replaced. To delete all presets on a Polycom QDX 6000 system (Using remote control): 1. If a call is connected, press Near to choose a near-site video source.
  • Page 42 Administrator Guide for Polycom QDX 6000 System 3 - 14...

  • Page 43: Microphones And Speakers

    Connecting Devices to the Polycom QDX 6000 Microphone Input To pick up audio from your site, you must connect a microphone to the Polycom QDX 6000 system. Refer to your system’s setup sheet for connection details. The microphone picks up sound from the sides. You can connect two Polycom microphones to a Polycom QDX 6000 system.

  • Page 44: Polycom Microphone Lights

    Mute on Connecting Audio Output You must connect at least one speaker to Polycom QDX 6000 systems in order to hear audio. You can use the speakers built into the main monitor, or you can connect an external speaker system such as the Polycom StereoSurround kit to provide more volume and richer sound in large rooms.

  • Page 45: Setting The Speaker Volume

    Microphones and Speakers Setting the Speaker Volume To set the volume of an external speaker system: 1. Go to System > Diagnostics >Audio > Speaker Test. 2. Start the speaker test. 3. Adjust the volume of the speaker system. From the center of the room the test tone should be as loud as a person speaking loudly, about 80-90 dBA on a sound pressure level meter.
  • Page 46 Administrator Guide for Polycom QDX 6000 System Setting Description Microphone Level Sets the volume level for microphone input. Line In Level Sets the volume level for line input. Echo Canceller Lets you specify whether to use the system’s built-in echo canceller with line audio input.

  • Page 47: Stereosurround Settings

    Sets the volume level for audio from the far site. Volume StereoSurround Settings To send or receive stereo audio, make sure your Polycom QDX 6000 system equipment is set up as described in Connecting Devices to the Polycom QDX 6000 Microphone Input...

  • Page 48: Audio Meters

    Make sure the microphones are positioned correctly. 2. Go to System > Admin Settings > Audio > Stereo Settings. Gently blow on the left leg and right leg of each Polycom microphone while watching the Left and Right meters to identify the left and right inputs.
  • Page 49  Select Polycom Austin Stereo from the directory, or enter stereo.polycom.com in the dialing field and press Call on the remote control or keypad. The Polycom Austin Stereo site demonstrates the stereo feature with an entertaining and informative presentation. 4 - 7...
  • Page 50 Administrator Guide for Polycom QDX 6000 System 4 - 8...

  • Page 51: Content And Captions

    For more information about sharing content during a call, refer to the User Guide for Polycom QDX 6000 Systems. Connecting VCR/DVDs You can connect a VCR or DVD player to a Polycom QDX 6000 system to play videotapes or DVDs into calls. Configuring VCR/DVD Player Settings You can connect a VCR or DVD player to Polycom QDX 6000 systems.

  • Page 52: Connecting Computers To Polycom Qdx 6000 Systems

    VCR/DVD inputs and outputs both connected to the same device to play and record. Connecting Computers to Polycom QDX 6000 Systems You can connect a computer directly to a Polycom QDX 6000 system. When you do this, other call participants can see everything that you see on your computer.

  • Page 53: Configuring Content Display With People+Content Ip

    People+Content IP, you need to: • Download the People+Content IP software application from the Polycom web site to the computer(s) that the presenter will use to show content. You don’t need to change the computer resolutions and you don’t need...

  • Page 54: Configuring Meeting Captions

    Administrator Guide for Polycom QDX 6000 System Configuring Meeting Captions To configure the meeting caption: 1. Go to System > Utilities> Meeting Caption. 2. Configure these settings on the Meeting Caption screen: setting description Enable Meeting Caption Specifies whether to display the meeting name to all sites in a call.
  • Page 55 Content and Captions Setting Description Enable Rolling Caption Sets whether to display a moving caption to all participants. Color Sets the display color of caption. Rolling Speed Sets the scrolling speed of the rolling caption. A scrolling speed of 1 is the slowest speed, and 3 is the fastest.
  • Page 56 Administrator Guide for Polycom QDX 6000 System 5 - 6...

  • Page 57: Calling And Answering

    Calling and Answering Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1. Go to System > Admin Settings > General Settings > System Settings > Call Settings.

  • Page 58: Setting The Call Answering Mode

    Specifies whether to collect call data for the Call Detail Report and Recent Calls list. When selected, information about calls can be viewed through the Polycom QDX 6000 web interface and downloaded as a .csv file. Note: If this setting is disabled, applications such as the Polycom Global Management System will not be able to retrieve Call Detail Report (CDR) records.

  • Page 59: Configuring Directory Settings

    Creating a Localized System Name with the Polycom QDX 6000 Web Interface Polycom QDX 6000 systems send the localized system name to the far site as the caller ID. The localized system name is displayed if the user interface of the far-site system is set to that same language.

  • Page 60: Managing Directories With The Polycom Qdx 6000 Web Interface

    Polycom QDX 6000 web interface. 3. Go to Utilities > Import/Export Directory. 4. Click QDX 6000—> PC to download the .csv file from the Polycom QDX 6000 system. 5. Save the file to a location on your computer.

  • Page 61: Configuring The Global Directory

    Calling and Answering To create a localized directory entry using the Polycom QDX 6000 web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.
  • Page 62 2,500 global directory entries. Group Name Specifies the group name used for Polycom GDS directory entries in the local directory. The default name for the Polycom GDS group is Polycom GDS. To configure the LDAP settings: 1.

  • Page 63: Directory Groups

    LDAP global directory. If the Polycom QDX 6000 system is registered to an LDAP directory server by a Polycom CMA system, it can display up to 200 groups within the Polycom Directory group.

  • Page 64: Local Directory Groups

    Administrator Guide for Polycom QDX 6000 System Local Directory Groups The Contacts group is a local directory group that contains the types of Contacts shown in the following table. Contacts are also displayed on the Contacts home screen. Directory Server...

  • Page 65: System Location, Appearance, And Tones

    Time Server Specifies connection to a time server for automatic system time settings. The date and time must be manually reset every time a Polycom QDX 6000 systemrestarts, in the following cases: • Time Server is set to Off •...
  • Page 66 Administrator Guide for Polycom QDX 6000 System 3. Select and configure these settings on the Date and Time screen: Setting Description Date Format and Specifies your format preference for the date and time display Time Format and lets you enter your local date and time.

  • Page 67: Customizing The Home Screen

    System Location, Appearance, and Tones Customizing the Home Screen Customize the system functionality according to your users’ needs, skill levels, and environments. Infrequent Users (Kiosk Mode) Include a short list of specific items for users to Provide a simple workspace so no training select is needed: Use the marquee to add...
  • Page 68 Administrator Guide for Polycom QDX 6000 System To design the home screen: 1. Go to System > Admin Settings > General Settings > Home Screen Settings. 2. Configure these settings on the Home Screen Settings screen: Setting Description Dialing Display Specifies which dialing option to display: •...

  • Page 69: Displaying Contacts And Speed Dial Sites

    Specifies whether to generate a report of all calls made with the Report system. When selected, all calls can be viewed through the Polycom QDX 6000 web interface and downloaded as a .csv file. Note: If this setting is disabled, applications such as the Polycom Global Management System will not be able to retrieve Call Detail Report (CDR) records.

  • Page 70: Adding Marquee Text

    Settings. 2. In Dialing Display, select Display marquee and enter the text. You can also add marquee text through the Polycom QDX 6000 web interface. For some languages such as Russian, Korean, Japanese, Simplified Chinese, and Traditional Chinese, you must use the Polycom QDX 6000 web interface to add marquee text.

  • Page 71: Setting Ring Tones And Alert Tones

    For information about setting the Screen Saver Wait Time, refer to page 3-3. Adding Screen Saver Text You can customize the Polycom QDX 6000 system to display text when the system is in sleep mode. For instance, you can display on-screen instructions to assist users with what steps they should take next.

  • Page 72: Customizing System Logos

    • Web Header Logo Adding a Screen Saver Logo You can customize the Polycom QDX 6000 system to display your own screen saver logo instead of the Polycom logo. To upload a screen saver logo: 1. On a computer, open a web browser.

  • Page 73: Adding A Web Welcome Logo

    System Location, Appearance, and Tones Adding a Web Welcome Logo You can customize the Polycom QDX 6000 system to display your own web welcome logo instead of the Polycom logo. To upload a web welcome logo: 1. On a computer, open a web browser.

  • Page 74: Adding A Web Header Logo

    Adding a Web Header Logo You can customize the Polycom QDX 6000 system to display your own web header logo instead of the Polycom logo. To upload a web header logo: 1.

  • Page 75: Security

    General Settings Network Audio LAN Properties Global Services Could Require Administrator Login You can set a remote access password to restrict who can upgrade the Polycom QDX 6000 system software or perform other remote management from a computer. 8 - 1...

  • Page 76: Configuring Security Options

    Administrator Guide for Polycom QDX 6000 System Configuring Security Options To set passwords and security options: 1. Go to System > Admin Settings > General Settings > Security > Security Settings. 2. Configure these settings on the Security screen: Setting...
  • Page 77 Security 3. Select and configure these settings: Setting Description Require Login for System Specifies whether the system automatically prompts Access users to log in when the system comes out of sleep mode. Enabling this setting requires a login to use the system.

  • Page 78: Configuring Security Mode

    Department of Defense security banner. Configuring Security Mode You can configure Polycom QDX 6000 systems to use Security Mode, which provides secure access to the system. Security Mode utilizes TLS, HTTPS, AES, digital signatures, and other security protocols, algorithms, and mechanisms to put the system into a secure mode.
  • Page 79 2. Enable Security Mode. When you change this setting, the Polycom QDX 6000 system restarts. Every time a Polycom QDX 6000 system is powered on or restarts in Security Mode, it verifies that the system software is authentic Polycom software.

  • Page 80: Enabling A Security Profile

    Mode is enabled. Make sure that your web browser has TLS capabilities enabled. To access a Polycom QDX 6000 system in Security Mode using the Polycom QDX 6000 web interface: 1. Enter the IP address of the system using secure HTTPS access, for example, https://10.11.12.13.

  • Page 81: Enabling Aes Encryption

    Security Enabling AES Encryption AES encryption is a standard feature on all Polycom QDX 6000 systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled. To enable AES encryption:  Go to System > Admin Settings > General Settings > Security > Security Settings >...

  • Page 82: Setting The Room And Remote Access Passwords

    You can set the room password to restrict who can configure system Admin Settings using the remote control. You can set the remote access password to restrict who can upgrade the Polycom QDX 6000 system software or perform other remote management from a computer.
  • Page 83 Security All passwords appear as a series of asterisks as you type them in a configuration or login screen. To enter numbers in a password field, use the remote or keypad number buttons. To enter letters in a password field, press on the remote or keypad.

  • Page 84: Setting An Account Lockout

    Administrator Guide for Polycom QDX 6000 System Setting an Account Lockout You can configure and enforce an account lockout if someone fails to log in correctly. After a certain number of failed login attempts, the account is locked for an amount of time specified by the administrator.
  • Page 85 Security Security Level Restrictions Medium An administrator login is required to configure system Admin Settings. Users can place calls using the restrictions you specify for length of call, type of call, and use of the directory. An administrator login is required to configure system Admin Settings.
  • Page 86 Administrator Guide for Polycom QDX 6000 System 8 - 12...

  • Page 87: Managing The System Remotely

    Managing the System Remotely You can configure, manage, and monitor the system from a computer using the system’s web interface. You can also use Polycom CMA, SNMP, or the API commands. • The Polycom QDX 6000 Web Interface requires only a web browser.

  • Page 88: Monitoring A Room Or Call With The Polycom Qdx 6000 Web Interface

    Monitoring a Room or Call with the Polycom QDX 6000 Web Interface The monitoring feature within the Polycom QDX 6000 web interface allows administrators of Polycom QDX 6000 systems to view a call or the room where the system is installed.

  • Page 89: Managing System Profiles With The Polycom Qdx 6000 Web Interface

    You can store a Polycom QDX 6000 system profile on a computer as a .profile file using the Polycom QDX 6000 web interface. There is no limit to the number of profiles you can save.

  • Page 90: Sending A Message

    The Polycom QDX 6000 system sends SNMP (Simple Network Management Protocol) reports to indicate conditions, including the following: • All alert conditions found on the Polycom QDX 6000 system alert page • Details of jitter, latency, and packet loss •...

  • Page 91: Configuring For Snmp Management

    — In the Polycom QDX 6000 web interface go to Admin Settings > Global Services > SNMP. — On the Polycom QDX 6000 system go to System > Admin Settings > Global Services > SNMP. 2. Configure these settings on the SNMP screen:...

  • Page 92: Keeping Your Software Current

    Administrator Guide for Polycom QDX 6000 System Keeping your Software Current If you have Internet access and a software key, you can update the Polycom QDX 6000 system software. If you do not have Internet access, your reseller can supply you with the Polycom QDX 6000 system software update on CD-ROM.

  • Page 93: Control Devices

    Configuring RS-232 Serial Port Settings To configure RS-232 serial port settings: 1. Go to System > Admin Settings > General Settings > Serial Ports. 2. Configure these settings for a Polycom QDX 6000 system: 10 - 1...
  • Page 94 Set these to the same values that they are set to on the Data Bits, Stop Bits serial device. RS-232 Flow When a Vortex is connected to an RS-232 connector on Control the Polycom QDX 6000 system, set both to Hardware. 10 - 2...

  • Page 95: Statistics And Diagnostics

    Statistics and Diagnostics The Polycom QDX 6000 system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Diagnostic Screens The following Diagnostics screens are available on the system and in the Polycom QDX 6000 web interface.

  • Page 96: System Status

    Polycom QDX 6000 web interface. 3. If prompted, enter the administrator account ( “admin” is default), and enter the admin password. 4. Click Diagnostics from any page in the Polycom QDX 6000 web interface. System Status Diagnostic Screen...

  • Page 97: Call Statistics

    Statistics and Diagnostics Call Statistics Diagnostic Screen Description Call Statistics Displays information about the call in progress. View Call Statistics during a call by pressing Help on the remote. Call Statistics (1) • Call speed (transmit and receive) • Video protocol, and format in use (transmit and receive).

  • Page 98: Network

    H.323. It returns SIP information only if the far site is configured for SIP. If the test is successful, the Polycom QDX 6000 system displays a message indicating that the IP address under test is available.

  • Page 99: Audio

    If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the Polycom QDX 6000 web interface during a call, the people at the site you are testing will hear the tone, but you will not.

  • Page 100: Reset Or Restart System

    (bandwidth), and duration of the call. If you need even more detail about calls, you can view or download the Call Detail Report (CDR) from the Polycom QDX 6000 web interface. For more information about the CDR, see Call Detail Report (CDR).

  • Page 101: Call Detail Report (Cdr)

    When enabled, the Call Detail Report (CDR) provides the system’s call history. You can view the CDR from the Polycom QDX 6000 web interface. Within 5 minutes of the end of the call, the CDR is written to memory and then you can download the data in CSV format for sorting and formatting.
  • Page 102 Administrator Guide for Polycom QDX 6000 System Data Description Call Field Number 1 The number dialed from the first call field, not necessarily the transport address. For incoming calls — The caller ID information from the first number received from a far site.

  • Page 103: Call Detail Report Archives

    Statistics and Diagnostics Data Description Average Percent of The combined average of the percentage of both audio and Packet Loss (Tx) video packets transmitted that were lost during the 5 seconds preceding the moment at which a sample was taken. This value does not report a cumulative average for the entire H.323 call.

  • Page 104: System Logs

    5. Click Save Archive and then specify a location on your computer to save the file. System Logs You can use the Polycom QDX 6000 system local interface or web interface to download system logs. Downloading System Logs from the Polycom QDX 6000 Web Interface The support information package contains logs, configuration settings, and other diagnostic information.

  • Page 105: System Log Settings In The Polycom Qdx 6000 Web Interface

    Statistics and Diagnostics System Log Settings in the Polycom QDX 6000 Web Interface To configure system log settings via the Polycom QDX 6000 web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom QDX 6000 web interface.
  • Page 106 Administrator Guide for Polycom QDX 6000 System 11 - 12...

  • Page 107: Troubleshooting

    4. Press Call on the remote control or keypad. You can also find a list of worldwide numbers that you can use to test your Polycom QDX 6000 system at www.polycom.com/videotest. If you have trouble making video calls: • Make sure the number you dialed is correct, then try the call again. For example, you may need to dial 9 for an outside line or include a long distance access code or country code.

  • Page 108: Enabling Basic Mode

    3. Go to Admin Settings > Network > Call Preference. 4. Select Enable Basic Mode. Using the Restore Button You can use the hardware restore button on the Polycom QDX 6000 system to reset the system in this way: Factory restore—Completely erases the system and restores it to: •...

  • Page 109: Factory Restore

    Troubleshooting The restore button is on the front of the Polycom QDX 6000 system, as shown in the following figure. Factory Restore If the Polycom QDX 6000 system will not start up or develops serious problems after a software update, you can use the restore button to restart the system with its original factory software.
  • Page 110 Administrator Guide for Polycom QDX 6000 System To contact Polycom Technical Support, go to www.polycom.com/support. Enter the following information, then ask a question or describe the problem. This information helps us to respond faster to your issue: • The 16-digit serial number from the System Information screen or the back of the system •...

  • Page 111: Regulatory Notices

    Do not use this product near water. • Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lighting. SAVE THESE INSTRUCTIONS. Electrical Specifications Polycom QDX 6000 system: 100-240 VAC, 50-60 Hz, 1.5A Regulatory Notices - 1...
  • Page 112 Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
  • Page 113 Authorized Reseller for information about support and service agreements applicable to your product. For information on Polycom service, go to the Polycom web site www.polycom.com, products and services menu, or call 1-800-765-9266, outside the US call 1-408-526-9000, or your local Polycom Office, as listed on the Polycom Web site.
  • Page 114 This QDX6000 has been marked with the CE mark. This mark indicates compliance with EEC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 115 Regulatory Notices Regulatory Notices WARNING This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Electrical safety advisory We recommend that you install an AC surge arrestor in the AC outlet to which this device is connected. This action will help to avoid damage to the equipment caused by local lightning strikes and other electrical surges.
  • Page 116 Administrator Guide for Polycom QDX 6000 System Regulatory Notices - 6...

  • Page 117: A System Back Panel Views And Cables

    System Back Panel Views and Cables Video Inputs and Outputs Video Output 1: Video Input 5: Video Input 3 and Video Input 4: YPrPb, RCA, and S-Video S-Video for document camera VGA for playing content for the main monitor from a computer into calls RCA for VCR/DVD to play content into calls Video Output 2: Video Input 1 and Video Input 2 :...

  • Page 118: Audio Inputs And Outputs

    Administrator Guide for Polycom QDX 6000 System Audio Inputs and Outputs Audio Outputs: For line audio and VCR/DVD player audio Audio Input: Audio Inputs: For microphone For line audio and VCR/DVD player audio Network/Power Inputs and Outputs Power connector and...

  • Page 119: System Cables

    System Back Panel Views and Cables System Cables Cable Part Number and Description 2457-08343-001 LAN Cable 2457-30836-001 YPbPr Cable 2457-32613-001 VGA Cable 2457-08674-002 Quade Cable 1456-00286-001 Power cable 2457-30821-001 Camera Cable The appearance of your system cables may differ slightly from the cables in this table.
  • Page 120 Administrator Guide for Polycom QDX 6000 System A - 4...

  • Page 121: Port Usage

    The following table shows IP port usage. Port Function (Telnet) For diagnostics Polycom API (HTTP) Pulling Polycom QDX 6000 system information (HTTP) Software upgrades Static - TCP HTTP interface (optional) UPD Network time protocol (NTP) 161-162 TCP/UDP SNMP...
  • Page 122 Administrator Guide for Polycom QDX 6000 System Port Function 1720-Static TCP H.323 call setup (must be bidirectional) 1731-Static TCP Audio call control (must be bidirectional) 3601 TCP (Proprietary - data traffic) - Global directory data 5001 TCP/UDP People+Content IP 5060-Static...

  • Page 123: C Installing Polycom Qdx 6000 Software

    Installing Polycom QDX 6000 Software By upgrading your Polycom QDX 6000 software , your organization continues to benefit from the latest video conferencing technology. This document describes how to upgrade your software. To activate and install Polycom video software upgrades: 1.

  • Page 124: Obtaining Key Codes For Software Upgrades

    Obtaining Key Codes for Software Upgrades Before you run the software update, you need a key code. A key code is the number that activates software on a specific system. Polycom generates a key code when you submit the license number and system serial number information.

  • Page 125: Installing Software

    QDX 6000 system in 3.0 rescue mode. To downgrade from 4.0 software to 3.x software: 1. Telnet to port 24 on Polycom QDX 6000 system, type ubootconfig v3. 2. Power off the Polycom QDX 6000 system. 3. Hold the rescue mode button for 5 seconds after switching on. Polycom QDX 6000 system will go into the 3.0 rescue mode.
  • Page 126 Administrator Guide for Polycom QDX 6000 System 4. At this point, you can follow the normal 3.0 software upgrade procedure to load a 3.0 software to the Polycom QDX 6000 system. You need to use a 3.0 software upgrade key.

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