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Summary of Contents for Polycom QSX 3725-22370-001/B
- Page 1 Administrator’s Guide ® for the Polycom February, 2006 Edition 3725-22370-001/B Version 2.0...
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Page 2: Trademark Information
Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice. -
Page 3: About This Guide
❑ Release Notes for the QSX System, which describes the latest features, feature limitations, and system requirements. For support or service, please contact your Polycom distributor or go to Polycom Support at www.polycom.com/support. Polycom recommends that you record the serial number of your QSX system here for future reference. -
Page 4: Table Of Contents
Chapter 3- Typical QSX Usage Scenarios & How QSX Works ... 16 QSX in Stand Alone Mode ... 16 QSX Connecting to Other QSX Systems... 18 QSX Connected to Polycom Video Systems ... 19 QSX Usage with Polycom MGC ... 21 Chapter 4- Setting Up the QSX System ... 22 Connect the QSX System... - Page 5 Graphics Display... 39 Other Scaling Considerations ... 39 Diagnostics... 40 Restart System ... 40 Call Summary ... 40 Call Statistics ... 40 Network Statistics ... 41 Advanced Network Statistics... 41 Chapter 7- Diagnostics and Troubleshooting... 41 Viewing QSX System Information... 41 Keeping Your Software Current ...
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Page 6: Chapter 1- Introducing The Qsx System
Multi-point capability – Each QSX session shares content directly with up to ten sites per QSX via a standard web browser. Scale to even more sites by connecting directly with up to four other QSX units or leverage a Polycom MGC conference bridge for large scale meetings. - Page 7 The following illustrations show several types of meetings you could have with a QSX system. Additional configuration details are available in Chapter 3. Figure 1- Stand Alone Mode. This is for web viewers only. No conference phone is required. Figure 2- QSX to QSX with Web participants. This is a mixed environment that offers increased flexibility.
- Page 8 Remote Participant (connecting through internet) Figure 3- QSX with a designated Polycom video system allows remote users without video capability to share content. Figure 4- Larger Scale Meetings with MGC. This allows you to scale based on MGC ports and bandwidth.
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Page 9: Chapter 2- Qsx Overview
Polycom’s analog SoundStation, SoundStation2, SoundStation Premier or SoundStation2W conference phones. The QSX 300 is specifically designed to work with the Polycom VTX 1000 conference phone. The QSX 300 does not require a content controller because that functionality has been designed into the VTX 1000 phone and can be accessed through the menus on the phone itself. -
Page 10: Qsx 300 Components
QSX 300 Components The QSX 300 system is designed specifically for use with the Polycom SoundStation VTX 1000 conference phone. Name QSX system base VGA Cable LAN Cable Power Supply and Power Cable 8-wire cable for phone console Conference Link Cable (for use... -
Page 11: Qsx System Back Panel
QSX System Back Panel Content Controller If you have a Content Controller, you can use the Idle, Preview and Send functions as illustrated in the graphic below. Content Button: Content Button: Press to start and stop sending. Press to start and stop sending. Info Button: Info Button: Press to display the Info Screen on... -
Page 12: Soundstation Vtx1000 Conference Phone Controls
VTX 1000 phone is placed on-hook (i.e.- hung up). Manual IP Dialing You can manually dial the IP address of a remote QSX or Polycom MGC bridge using the keypad on your VTX 1000. Note: In this scenario, the VTX 1000 is serving as a dial pad for one QSX dialing another one. -
Page 13: Qsx Info Screen
3. To dial a device with an extension and password when both are registered to the same gatekeeper, dial the following sequence: Dial sequence: #*<Extension>#[password]# Example: #*2483#1234# 4. To dial a device with a Gatekeeper IP Address, an Extension and a Password, dial the following sequence: Dial sequence: #*<IP>**<Extension>#[password]#... - Page 14 • Content Status. Will show whether content is being sent to participants. • System Name. Will show the name of that QSX (default is its serial number) • Meeting Participants. There are two types of participants shown here: • QSX participants. People who are connected via QSX. Up to 5 QSX participants, including the presenting unit will be shown here.
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Page 15: Info Screen Alerts
Info Screen Alerts There are a number of alerts that may appear locally on the Info screen of the QSX. They include: Message Description Initializing When the QSX is connected to a SoundStation or VTX phone and the call is connected, the message will appear. -
Page 16: Chapter 3- Typical Qsx Usage Scenarios & How Qsx Works
The following are messages that web viewers may see when they try to log on to a QSX content-sharing session. Message Description Java plug in must be Web viewer is not Java enabled enabled in order to run and cannot see content. this application. - Page 17 QSX is connected through a VTX 1000, you should see “Preview” displayed in the telephone’s display window. 3. Set up the presentation on your computer and initiate a call with the web viewing party. Note that even though the QSX is not required to be connected to a SoundStation phone in the Stand Alone Mode, it is assumed that you will still have an audio connection with other meeting participants.
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Page 18: Qsx Connecting To Other Qsx Systems
mode (i.e.- not sending content to web viewers). There are other password options that you can access from the QSX’s Web Administrator page. These are described on Page Note: Web viewer sites do not necessarily need to participate in a phone call with the presenter in order to see content. -
Page 19: Qsx Connected To Polycom Video Systems
Note: A maximum of 5 QSX units can connect directly to one another for a meeting. For higher scaling, refer to Interoperability with Polycom MGC below. Note: In a QSX-to-QSX meeting, web viewers are still able to login and view content. - Page 20 1. Ensure the video system is properly connected and configured. For more information about Polycom’s video systems, refer to the Administrator’s Guide for the respective product. 2. Connect the power and LAN connections of the QSX as described in Chapter 3 of this guide.
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Page 21: Qsx Usage With Polycom Mgc
To use a QSX with an MGC bridge, follow these steps: 1. Ensure the MGC is properly connected and configured. For more information about Polycom’s MGC systems, refer to the Administrator’s Guide for the respective product. 2. Connect the power and LAN connections of the QSX as described in Chapter 3 of this guide. -
Page 22: Chapter 4- Setting Up The Qsx System
After the MGC call has connected to the QSX, the QSX unit will not connect to any other QSX or video units. Other non-QSX units must access the content via the MGC bridge. If the QSX is already in a call with another unit (i.e. – QSX or video unit) and the MGC calls it, it will reject the MGC call. -
Page 23: Set An Ip Address
• 8-wire cable for phone console. Connect the 8-wire cable from the back of the QSX unit to the Polycom conference phone. • Conference Link Cable. For use with a Polycom VTX 1000 conference phone only. Connect the cable from the phone to the back of the QSX unit. -
Page 24: Set A Static Ip Address Using Hyperterminal
Set a Static IP Address Using HyperTerminal If you need to assign a static IP address to the QSX system, follow these steps before you try to set up and use the QSX system: 1. Connect a straight-through serial cable from the QSX system to a computer. 2. -
Page 25: Changing Qsx To Dynamic Ip Mode
Note: If you hold the Content button during boot up of the QSX unit, it will force the unit into DHCP mode. That will cause the QSX unit to seek an IP address from the DHCP server on your network. Changing QSX to Dynamic IP Mode By default, the QSX is configured to obtain an IP address from a DHCP server in your network. -
Page 26: Chapter 5- Accessing The Qsx Administrative Web Page
Chapter 5- Accessing the QSX Administrative Web Page QSX Administrative Web Options The QSX Administrative Web page (Admin Web Page) gives you significant control and flexibility in the configuration and deployment of your QSX system. The following diagram is an overview of the various options you have for configuring your QSX. Admin Settings Admin Settings General Settings... -
Page 27: Logging On To The Qsx Administrative Web Page
Logging On to the QSX Administrative Web Page After the QSX system is set up, you can log on to the system’s Admin Web Page by following these steps: 1. On a computer, open Windows Internet Explorer version 6.0 or later. 2. -
Page 28: Chapter 6- Configuring Administrative Settings
Chapter 6- Configuring Administrative Settings Info / System Info Administrators can view detailed system information on the System Information screen of the QSX Admin Web. The System Information screen displays information such as the system’s serial number and software version. To view the System Information screen: 1. -
Page 29: Admin Settings
Admin Settings Admin Settings are divided into five groups—General Settings, Video Network/IP Network, Global Services, LAN Properties and Graphics Display. General Settings System Settings System Settings allow you to give a name to your QSX (e.g.- You may want to name it “Pebble Beach Conference Room”... -
Page 30: Password
To configure security settings: 1. Log on to the QSX Admin Web as described on 2. Go to Admin Settings > General Settings > Security. Configure these settings: Settings Enable Remote Access (default: FTP enabled, Telnet enabled) AES Encryption (default: disabled) Web Access Port (default: 80) Password... -
Page 31: Location
Note: If the QSX is in Idle or Preview mode and there is no H.323 connection (i.e.- only web viewers are accessing content), you can reset the password and clear all web viewer connections by holding the Info button down on the QSX 400 for more than 4 seconds. Note: The password will change on the QSX 300 when the VTX 1000 is taken on/off- hook. -
Page 32: Serial Port
4. Click Next and configure these settings: Settings Date Format (default: MM-dd-yyyy) Time Format (default: 12 Hour) Daylight Saving Time (default: enabled) Time Difference from GMT (default: -06:00) Display Time in Call (default: Elapsed Time) Time Server (default: Auto) Time Server Address Serial Port The QSX system provides an RS-232 serial port for configuring a static IP address. -
Page 33: Bandwidth
Settings Baud Rate RS-232 Mode (default: Debug) RS-232 Flow Control Bandwidth One of the primary variables that can affect the quality of a QSX-based content sharing session is bandwidth. Different participants may be connected at different speeds. Alternately, the total available bandwidth may not be sufficient for all participants to use the maximum transmit and receive rates. - Page 34 Additional Bandwidth Settings include: Settings Input Scaling for QSX to QSX Connections (default: No) (Actual resolution is 1024 x 768) Input Scaling for Web Viewer Content (default: 800x600 SVGA) Enable Load Balancing for Web Viewer (default: disabled) Enable Web Viewer Cascading (default: disabled) Note: If you make bandwidth configuration changes while the QSX is in a Preview or Send state (yellow or green light, respectively, on the Content Controller), the changes...
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Page 35: Video Network/Ip Network
Video Network/IP Network H.323 Settings H.323 is a protocol standard that defines how audiovisual conferencing content is transmitted over IP and LAN networks. It handles call control and management for point- to-point and multipoint conferences, as well as gateway administration of media traffic, bandwidth, and user participation. -
Page 36: Firewall
After the QSX system restarts, both internal and external IP addresses appear on the Info screen. Enables QSX to answer a call from an MGC bridge. For more information on using the QSX with a Polycom MGC Bridge, refer to the section on “QSX Usage with MGC” on Page 22. Page... -
Page 37: Global Services
NAT Public (WAN) Address Description Global Services If your organization uses the Polycom Global Management System, you can configure, manage, and monitor the QSX system using the Global Management System (GMS) server. For more information about GMS, go to www.polycom.com. -
Page 38: Lan Properties
LAN Properties To configure LAN properties: 1. Log on to the QSX Admin Web as described on 2. Go to Admin Settings > LAN Properties. 3. Configure these settings: Setting Host Name (default: serial number) IP Address (default: Obtain IP address automatically) Your IP Address is Use the Following IP Address DNS Servers... -
Page 39: Graphics Display
Graphics Display The QSX system supports various resolutions and refresh rates for VGA input and output. QSX Output Scaling option allows the user to scale down the content that the QSX sends to other devices. This content can be scaled to a specified resolution in order to optimize transmission. -
Page 40: Diagnostics
QSX to Web Viewer Connections When a web viewer displays the image, it will be displayed at its current resolution. An 800x600 or 640x480 image will display at the center of browser. Scaling for web viewers will reduce the image size for JPEG compression. This will immediately affect the loading speed of web viewers and hence the delays of displaying each image. -
Page 41: Network Statistics
To view Call Details: 1. Log on to the QSX Admin Web as described on 2. Click Diagnostics, then select Call Statistics. Note: Call Statistics features are not enabled in QSX 2.0 at this time. Network Statistics QSX system administrators can view statistics and network information on the Diagnostics screen of the QSX Admin Web. -
Page 42: Keeping Your Software Current
To upgrade your software via the Internet: 1. From your computer, go to www.polycom.com. 2. Log in to the Polycom Product Resource Center, navigate to the QSX systems product page, and download the QSX system software upgrade file in .zip format. -
Page 43: Restarting The System
To view call details and statistics: 1. Log on to the QSX Admin Web as described on 2. Click Diagnostics, then select Call Statistics, Network Statistics, or Advanced Net Stats. Restarting the System To restart the system: 1. Log on to the QSX Admin Web as described on 2. -
Page 44: Status Alerts
Status Alerts The following table describes the status alerts that appear on the local VGA display or web viewer, gives suggested steps to correct the problem. Message Description Initializing When the QSX is connected to a SoundStation or VTX phone and the call is connected, the message will appear. - Page 45 There are Status Alerts for Web Viewers as well. These include: Message Description Java plug in must be Web viewer location is not Java enabled in order to run enabled and cannot see content. this application. Maximum connections Message shown in web viewer reached when the meeting is full.
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Page 46: General Troubleshooting
How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact Polycom Technical Support by telephone or Internet as described below. Problem The system is not connected correctly. -
Page 47: By Telephone
Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom's expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer. -
Page 48: Safety And Legal Notices
Authorized Reseller for information about support and service agreements applicable to your product. For information on Polycom service, go to the Polycom web site www.polycom.com, products and services menu, or call 1-800-765-9266, outside the US call 1-408-526-9000, or your local Polycom Office, as listed on the Polycom Web site. -
Page 49: License Restrictions
Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such. -
Page 50: Eea Regulatory Notices
This system has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX, Mains Powered POTS Voice Telephony Without Emergency 000 Dialing... - Page 51 Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.
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Page 52: Appendix A - Bandwidth Considerations In Qsx
Appendix A – Bandwidth Considerations in QSX Overview The QSX 2.0 offers a number of bandwidth options that allow you to optimize its use for your particular environment. The flowchart below is designed to serve as a guide for making the proper bandwidth configurations. This flowchart assumes that you are starting with an idea of how you want to use the QSX (e.g.- in a Stand Alone mode to share content with web viewers only or in a mixed environment with other QSX units and web viewers). -
Page 53: Additional Information
Additional Information Maximum Bandwidth Utilization in Low Bandwidth Environments Most low bandwidth connections (e.g.- DSL) are asymmetrical—transmission speeds are usually slower than reception speeds. The Transmit and Receive configurations of the QSX 2.0 use this fact to fully utilize available bandwidth. Look at the following example, where to QSX units are connected at different rates: Transmit Speed Receive Speed QSX1... -
Page 54: Bandwidth Sharing
User 1: 128Kbps User 2: 128Kbps User 3: 56Kbps As a result, the Time Sharing Mode is recommended for an environment with connections of 128kbps-384kbps. In order to configure the Time Sharing option, follow these steps: 1. Log on to the QSX Admin Web as described on 2. -
Page 55: Load Balancing
Load Balancing In standard usage scenarios, web viewers log in to the presenting QSX to receive higher quality images and content. In certain situations, the maximum transmission bandwidth that has been configured will be exceeded because H.323 will use a pre-determined bandwidth. -
Page 56: Appendix B - Additional Web Viewer Information
Appendix B – Additional Web Viewer Information Web Viewer Cascading Web Viewer Cascading allows a web viewer to access content from any QSX participating in a meeting. If the Web Viewer Cascading option is selected, web viewers can directly login to a QSX which is receiving content rather than being required to login directly to the presenting QSX or MCU. -
Page 57: Web Viewing In A Video Environment
Web Viewing in a Video Environment If the QSX is connected to a Polycom VSX8000, VSX7000s or a VSX7000e with Visual Concert, web viewers without video capability can still receive content in a video environment. In order to do so, they can login directly to the QSX and receive content. -
Page 58: Web Viewer Load Balancing
Web Viewer Load Balancing If the presenting QSX has the Load Balance feature enabled, web viewers will be redirected to a QSX receiving content when bandwidth limitations are reached. The most common scenario where this happens is when a QSX is both the MCU and the presenter to additional QSX units as well as web viewers. -
Page 59: Additional Web Viewer Notes
Note: If you are trying to share content between two QSX units that are on either side of a firewall (or two firewalls if one QSX is inside of one corporation’s firewall and the other is inside another corporation’s firewall), you will need to use manual IP dialing as described on Page 12. -
Page 60: Appendix C - Technical Specifications
Page 33 or Appendix A for more detail. Maximum Bandwidth Requested in Unlimited Bandwidth Environment • H.323 link to other QSX appliances or Polycom video systems: Up to 1 Mbps • HTTP link to each Web viewer up to 1 Mbps Other Bandwidth Configuration Options (set via Admin Web page) •... -
Page 61: Multipoint Capabilities
MCU. Automatic Connect Feature for QSX to QSX meetings • Requires wired analog Polycom conference phone connected to QSX • Embedded low bit rate (100bps) inaudible modem over phone line automatically exchanges QSX IP addresses and initiate H.323 content sharing channel between QSX rooms on phone call •... -
Page 62: Resolution
• Power:1 AC Power connector Optional I/O - (for use if conference phone connected or for local management) • Compatible with all analog wired Polycom conference phones • 1 x 8 wire RJ45 connector to conference phone wall module • 1x 8 wire DIN connector to conference phone console •... -
Page 63: Web Viewer Requirements
Polycom conference phone except for the SoundStation VTX 1000*. Ships with Content Controller UI. QSX 300 – for use with Polycom SoundStation VTX 1000 software release 1.6 or higher. Uses SoundStation VTX1000 softkeys as UI and standard VGA cable. Does not ship with Content Controller. -
Page 64: Appendix D-Additional Resolution & Graphics Display Information
Appendix D—Additional Resolution & Graphics Display Information To understand how an image is scaled from the QSX unit’s VGA output to another device, refer to the following table: QSX Output Resolution No Scaling 640 x 480 640 x 480 800 x 600 800 x 600 1024 x 768 1024 x 768...
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