Cameras - Polycom QDX 6000 Administrator's Manual

Symptom
Video from your site is too
dark or too light in the PIP.
Edges of picture are cut
off when viewing graphics.
Call participants cannot
see or hear what is being
played on the VCR or
DVD.
Picture is slow or jerky.
Blue screen in the PIP
window.
PIP goes out of focus
when there is no motion
for several minutes.

Cameras

Symptom Problem
Camera does not You are attempting to move a
pan or tilt. camera that does not have
pan/tilt/zoom capabilities.
Administrator's Guide for Polycom QDX 6000 Systems
Problem
Lighting at your site has
changed within the past few
minutes.
During calls, the camera adjusts
for the lighting at five-minute
intervals.
Graphics from the far site are
displayed on an NTSC monitor.
The VCR or DVD is not selected.
The VCR or DVD is not set up
correctly.
The system is receiving video
that includes a large amount of
motion.
Too many network line
transmission errors. Check the
error count on the Diagnostics
> Call Statistics screen to verify
this.
The VCR input is selected and
the VCR is not running. Most
VCRs generate a blue screen
when the tape is not playing.
The camera selection is
incorrect.
No video input.
Main camera is not working and
Polycom QDX 6000 system
displays camera alert.
The camera is pointing at an
area with no contrasting
features.
To focus properly, the camera
must be able to detect an edge.
Corrective Action
Pan the camera. It adjusts for the lighting
whenever it is moved.
Use a VGA monitor to display graphics.
Select the VCR (Camera 3):
Press Camera, then press 3.
Refer to the manufacturer's instructions
to set up the VCR or DVD correctly.
A background with less motion provides a
better, smoother video picture.
Try the call again, possibly at a lower
network speed.
Select a different camera or play a tape
on the VCR.
Select the appropriate camera:
Press Camera on the remote, then
press the number of the camera you wish
to use.
Check that there is a video source
connected to the selected input.
Restart the Polycom QDX 6000 system.
Point the camera to an area with limited
objects, at different distances, which are
moving.
Corrective Action
Make sure you have selected a pan/tilt/zoom
camera.
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