Polycom QDX 6000 Administrator's Manual page 73

Troubleshooting
Symptom Problem
When music is The music source is not
played during the connected to the system.
call, it sounds
The system's echo cancellation
distorted at the
and noise suppression features
other sites.
may interfere with music that
the microphone picks up.
Stereo audio Speakers are connected
comes from the incorrectly.
wrong speaker.
Video and audio The video quality for the
are not camera in use is set for
synchronized. Sharpness. This setting is for
images with no motion.
Voices at the The far site has distorted audio
near site sound from the far-site speakers.
distorted through
The far site's distorted audio is
the speakers at
often caused by overloading
the near site.
the input stage of the far site's
audio amplifier.
The Audio Meter Echo cancellation is in use. The
screen shows a system displays the audio line
reading for input level in this case.
Polycom Mic but
no microphone is
connected - the
system receives
local audio from a
mixer.
11-10
Corrective Action
Connect the music source to the system's audio
input.
Connect the speaker on the left to the system's
white audio output connector, and the speaker on
the right to the red audio output connector.
1) Go to System > Admin Settings > Cameras >
> > Video Quality.
2) Change the Camera Settings to Motion.
Ask the far site to reduce their Polycom QDX 6000
system volume control to about 25, and to increase
their external audio amplifier volume control to
maintain the same loudness.
This is normal.