Audio - Polycom QDX 6000 Administrator's Manual

Troubleshooting
Symptom Problem
Camera control cable is not
connected properly.
The remote control is not
working.
Camera does not The camera is not connected
work. correctly or its power pack is
not plugged in.
One site cannot Far-site camera control is not
control the other enabled.
site's camera.
One of the systems does not
have the far-site camera
control capability.

Audio

Symptom Problem
No audio at your The far site is muted.
site
The volume may be turned all
the way down on the monitor or
external audio system.
The far site's microphones are
not placed correctly.
The far site's microphone is not
connected or does not have
power.
Too many line errors.
The monitor's audio inputs are
not connected properly.
11-8
Corrective Action
Check that the camera is connected according to
the manufacturer's instructions and the system
setting up guide you received with the system.
To make sure that the remote control can work well:
Point the remote control directly at the system or
camera and press a key. If the light on the system
flashes, the remote control works properly.
Check that the camera is connected according to
the manufacturer's instructions and the system
setting up guide you received with the system.
Go to System > Admin Settings > Cameras >
> > >
Control of Near Camera.
Ask the participants at the far site to aim the
camera.
Corrective Action
Look for the far site Mute icon. Ask the far site to
unmute the microphone.
Note: The far site's microphone may be muted
even if you do not see a far site Mute icon.
Turn up the volume on your monitor or external
audio system.
Turn up the volume using the remote control or
keypad.
Check the monitor's or external audio system's
volume setting. Then check the system's audio
output using the Speaker Test under System >
Diagnostics > Audio. You should hear a 473 Hz
tone.
Ensure that each person who speaks is facing a
microphone and is close enough to it.
Ask the far site to check the cable to the
microphone.
Try the call again later.
Check audio output using the Speaker Test screen
under System > Diagnostics > Audio. You should
hear a 473 Hz tone.
Ask someone at the far site to speak into the
microphone, and check the Far Site Audio meter on
the Audio Meter screen under System >
Diagnostics > Audio to determine whether your
system is receiving audio.
and enable Far