General Troubleshooting; Power And Start-Up - Polycom QDX 6000 Administrator's Manual

Troubleshooting
To enable Basic Mode using the Polycom QDX 6000 Web interface:
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General Troubleshooting

This section presents problems, likely causes, and corrective actions. It is
organized by category to help you troubleshoot any issue.
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Power and Start-up

Symptom
The system does
not start or respond
in any way.
11-2
On a computer, open a web browser.
In the browser address line, enter the system's IP address, for example,
http://10.11.12.13, to go to the Polycom QDX 6000 web interface.
Go to Admin Settings > Network > Call Preference.
Select Enable Basic Mode.
Power and Start-up
Controls
Access to Screens and Systems
Calling
Displays
Cameras
Audio
Error Indications
Problem
The power switch is off.
The power cord is not
connected.
The power outlet is not
active, or the system's
power supply is not
operating properly.
Corrective Action
Turn on the power switches for the system and all
equipment connected to it.
Make sure that the system's power cord is in place, and
that it is connected to a power outlet.
If you connect the system's power cord to a power
strip, be sure the power strip is connected to a power
outlet and its power switch is on.
Check the power outlet by unplugging the system and
plugging in a lamp, radio, or other small appliance. If it
does not operate, the outlet is not active - connect the
system to a different outlet. If it does not operate, the
outlet is not active - connect the system to a different
outlet. If the outlet is active, the problem could be in the
system's power supply.