Calling - Polycom QDX 6000 Administrator's Manual

Calling

Symptom Problem
Error message The system is not connected to
occurs when the LAN.
placing an IP
The system's LAN cable is bad.
(H.323) call.
The far site is not connected.
The system is not configured
correctly for the network.
The IP Gateway/Gatekeeper is
not operating or is not configured
correctly.
Calls do not connect.
If you are unable to place calls to
known sites on your network, a
gatekeeper might be blocking
calls from unregistered systems.
The network interface module is
not connected properly.
Cannot select Speeds do not show when
the desired selecting the speed icon.
speeds for
BONDING
calls from the
speed
selection.
Administrator's Guide for Polycom QDX 6000 Systems
Corrective Action
Verify that the LAN cable is connected properly.
Replace the system's LAN cable.
Use the PING test (System > Diagnostics >
Network > PING) to determine whether the far site
is accessible to your system. If the test fails, the far
site system is unavailable.
Check your IP configuration.
Contact the gatekeeper/gateway administrator.
Use the PING test (System > Diagnostics >
Network > PING) to determine whether the far site
is an H.323 device.
If it is not an H.323 device and you are sure the IP
address is correct, it is likely that address is not on
your network. This is especially true with the addresses
beginning with 10., 168.254, 172.16 through 172.31,
or 192.168, which are private networking addresses.
Register with the gatekeeper.
Check the cables to the network interface module.
1) Go to System > Admin Settings > Network >
Call Preference and select
Call Speeds screen.
2) Select the desired call speeds.
to go to the
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