Document Forwarding / Archive Distribution - Konica Minolta bizhub 362 Service Manual

12. Troubleshooting
Item
Condition
No.
4 The machine receives
the same document
repeatedly.
5 Transmission cancel-
lation has failed.
6 The icon indicating
POP3 receipt error
does not go off.
12.4.5

Document Forwarding / Archive Distribution

Item
Condition
No.
1 Transmission of Mail
distribution fails.
2 The mail has been dis-
tributed from the
machine, but has not
been received by the
transfer destination.
12.4.6 Scan to PC
Item
Condition
No.
1 Transmission is
unsuccessful.
2 The PC cannot
receive the Image.
202
Possible Cause
The size of the mail is so large
that the connection with the
server is timed out before the
document reception is com-
pleted.
It may take some time to cancel
an Internet Facsimile reception.
POP3 receipt is not executed as
the set time interval has not
elapsed after the machine failed
to receive a document in POP3
mode last time.
Possible Cause
The E-mail address of the
account to which the mail is to be
distributed, has not been regis-
tered.
The address of the transfer desti-
nation is incorrect.
Other unknown causes.
Possible Cause
Refer to communication error
codes.
The LAN cable is disconnected.
Refer to communication error
codes.
Field Service Ver. 1.0 Dec. 2008
Action to be Taken
• Delete the mail in question from the
server by receiving it alternatively
via a PC.
• Ask the sender to reduce the mail
size and retry.
Wait for a while until it is canceled.
Once the POP3 receipt error icon is
displayed, it does not go off until the
receipt is completed successfully.
Check that the machine receives in
the POP3 mode by setting a smaller
value of Automatic Check Interval.
Action to be Taken
Set an E-mail address for mail distri-
bution. Register the E-mail address of
the account whose mail distribution
has been set.
Check the mail address of the One-
touch key to which mails are to be
transferred.
An error mail may be returned to the
E-mail address of the account, to
which mail distribution has been set.
Check the details.
Action to be Taken
Check the details of the communica-
tion error in the [Com.] menu of [Job
List] and refer to error codes.
Replace the LAN cables.
Check the details of the communica-
tion error in the [Com.] menu of [Job
List] and refer to error codes.