Konica Minolta bizhub 362 Service Manual page 604

Field Service Ver. 1.0 Dec. 2008
Item
Condition
No.
5-1 Although the The PB/DP setting is
VoIP lamp is lit incorrect. Align with
green, you the line type setting of
cannot trans- the machine.
mit (cannot
Replace the telephone
execute FAX
line.
over IP)
Confirm the tele-
phone number.
Connect the analog
telephone instead of
the machine to SIP-
FAX Adaptor. Call the
FAX over IP telephone
number and confirm
whether you are con-
nected with the desti-
nation fax.
Although transmis-
sion begins, a commu-
nication error occurs.
Confirmation Item
Connect to the
destination FAX.
Not connect to
the destination
FAX.
Action to be
Analysis Taken
(or next Analysis)
→
If the problem still
is not resolved,
refer to the next
procedure.
→
If the problem still
is not resolved,
refer to the next
procedure.
→
If the problem still
is not resolved,
refer to the next
procedure.
Refer to proce-
dure "Although
transmission
begins, a com-
munication error
occurs".
Confirm whether
the SIP-FAX
mode mistakenly
is selected.
(whether the SIP-
FAX button is
highlighted and
activated when
sending)
Confirm the
transmission with
a general sub-
scriber line
(PSTN) (whether
the prefix number
of the SIP-FAX
setting is incor-
rect)
→
Confirm with the
troubleshooting
for FAX over IP
communication.
12. Troubleshooting
Action to be Taken
(or next Analysis)
The problem is
considered to be
on the SIP server
side. Confirm
whether the desti-
nation telephone
number is regis-
tered with the net-
work administrator
of the customer.
217