Konica Minolta bizhub 362 Service Manual page 590

Field Service Ver. 1.0 Dec. 2008
Item
Condition
No.
3 The PC receives the
document, but cannot
view the image.
4 The machine cannot
cancel transmission or
the PC cannot cancel
reception.
12.4.7 IP Scanner
Item
Condition
No.
1 Transmission is
unsuccessful.
2 The PC cannot
receive the Image.
Possible Cause
IP Scanner is not running.
Viewer software is not installed or
it is installed but link is not made.
A trouble occurred in image con-
version within IP Scanner and the
file has not been correctly cre-
ated.
It may take some time to cancel
the transmission.
Possible Cause
Refer to communication error
codes.
The setting of [Receive Settings]-
[Connection Filter] is wrong.
The setting of ImageReceiver is
wrong.
The LAN cable is disconnected.
Two LAN boards are inserted.
Refer to communication error
codes.
Another mailer is running, and is
affecting ImageReceiver.
12. Troubleshooting
Action to be Taken
Start IP Scanner, perform an RX
check, and convert the received data
file to an image file.
Install the viewer software.
Create the link to the viewer software
for browsing TIFF files or PDF files.
The file is invalid. Close Image
Receiver and start it again, then per-
form scanner transmission again.
If high resolution has been set, per-
form scanning with lower resolution or
fewer pages.
Wait for a while until it is canceled. If
you are in a rush, close the Image
Receiver. In this case, the data
received by the PC but not processed
by IP Scanner will be deleted.
Action to be Taken
Check the details of the communica-
tion error in the [Com.] menu of [Job
List] and refer to error codes.
Check the setting of [Receive Set-
tings] - [Connection Filter].
Check the setting of ImageReceiver.
Replace the LAN cable.
Cannot be used when two or more
LAN boards are inserted. Change the
priority in Network setting on PC (Win-
dows).
Check the details of the communica-
tion error in the [Com.] menu of [Job
List] and refer to error codes.
Try to close the mailer.
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