Troubleshooting; Troubleshooting Procedures; Unable To Print - Konica Minolta bizhub 362 Service Manual

Field Service Ver. 1.0 Dec. 2008

TROUBLESHOOTING

3.

Troubleshooting procedures

3.1

Unable to print

No. Symptom
1 The message "No
printers are con-
nected" or "Print error"
appears.
2 A postscript error
appears.
3 The machine does not
start printing although
the print job was com-
pleted on the com-
puter.
Probable cause
The printer driver selected for
printing is not compatible with
the printer controller.
The network cable or USB cable
is disconnected.
An error has occurred in this
machine.
Available memory space is not
sufficient.
Available computer memory
space is not sufficient.
There is an error in the applica-
tion software settings.
The file printing settings are
incorrect.
The printer driver selected for
printing is not compatible with
the printer controller.
The network cable or USB cable
is disconnected.
An error has occurred in this
machine.
A print job is queued in this
machine, delaying printing.
"Save in User Box" was selected
for the print job.
"Secure Print" was selected for
the print job.
If the account track settings have
been applied, an unregistered
account name (or password)
may have been entered.
If the authentication settings
have been applied, an unregis-
tered user name (or password)
may have been entered.
Available computer memory
space is not sufficient.
The connection of this machine
to the network is not yet estab-
lished (while connecting to a net-
work).
3. Troubleshooting procedures
Action
Check the printer name selected.
Check that the cable is connected
properly.
Check this machine's control panel.
Perform a test print to check whether
printing is possible.
Perform a test print to check whether
printing is possible.
Refer to the user's manual of the appli-
cation software to check the settings.
Change the settings and try to print
again.
Check the printer name selected.
Check that the cable is connected
properly.
Check this machine's control panel.
Check the job order on the Active Jobs
list of the machine's control panel.
Check if the print job is stored on the
Box screen of this machine's control
panel.
Check if the print job is held on the
Secure Print screen of this machine's
control panel.
Enter the correct account name (or
password).
Enter the correct user name (or pass-
word).
Perform a test print to check whether
printing is possible.
Consult with the network administrator.
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