Sip-Fax - Konica Minolta bizhub 362 Service Manual

12. Troubleshooting
Item
Condition
No.
18 [Scanner key name
has invalid character]
is displayed.
19 [Incorrect IP address]
is displayed.
20 [Currently this com-
mand not acceptable]
is displayed.
21 [Filed to write to
image file] is dis-
played.
22 [Image folder not
found] is displayed.
12.4.8 Gateway TX / IP Relay
Item
Condition
No.
1 This machine does
not receive the data.
2 Fax is not transmitted
from this machine.
12.4.9

SIP-FAX

NOTE
• Confirm Item "SIP-FAX Adaptor Troubleshooting" simultaneously with <SIP-FAX>.
See P.211
Item
Condition
No.
1 Cannot send
with SIP-FAX
206
Possible Cause
Scanner key name has charac-
ters other then alphanumeric
characters, "-" or "_".
String is entered in the IP
address.
The next communication is per-
formed while in communication
with the machine such as regis-
tering or deleting buttons.
Insufficient space in the file direc-
tory.
Trouble in the file directory.
Specified folder is not found.
Possible Cause
There is a wrong setting in the
Network FAX.
Required software settings are
not set completely.
Transmission data is too large to
be transmitted and the fax has
not been received because of
restriction of a server.
Communication mode of the
gateway transmission is not set
correctly.
Possible Cause
You mistakenly attempted to send
to a FAX over IP number.
You mistakenly attempted to send
in FAX over IP mode.
You cannot send with SIP-FAX dur-
ing FAX over IP communication.
Field Service Ver. 1.0 Dec. 2008
Action to be Taken
Specify the key name using alphanu-
meric characters, "-" or "_".
Use the format XXX. XXX. XXX. XXX.
Wait until the current connection is
disconnected ([Currently this function
is not available. Try again later.] at the
bottom of the window disappears),
and do the next operation.
Change the directory or secure suffi-
cient space on the hard disk to save
the file.
Change the directory to save the file.
Check the folder name to save the
data.
Specify the folder name again to save
the data.
Action to be Taken
Check the setting of the Network FAX.
Make the required network settings.
Make data size small by reducing the
number of pages, and retransmit.
Touch [YES] for Gateway TX and set
communication mode correctly.
Action to be Taken
Specify a SIP-FAX number.
Set the communication mode to [SIP-FAX].
Wait awhile until communication ends.