Fax Over Ip Communication Error (Sending) - Konica Minolta bizhub 362 Service Manual

Field Service Ver. 1.0 Dec. 2008
Item Error
Error Details
No. Code
3 E38XXX Global error
/ Server
error / Sta-
tus code
error / Pro-
tocol error
for SIP con-
nection
4 E39XXX SIP-FAX
adaptor
connection
error for SIP
connection
5 EA422A SMTP trans-
mission
error
6 EAXXXX SMTP trans-
mission
error
12.2.15

FAX over IP Communication Error (Sending)

Error
Error Details
Code
33 Protocol error during
V.34 sequence
Analysis Possible
Method Cause
- Server setting of
SIP-FAX adaptor 1
is incorrect.
SIP server is oper-
ating incorrectly.
- SIP-FAX adaptor 1
is not operating.
SIP-FAX setting of
MFP1 is set to "Not
use".
- Cannot send
because docu-
ments reserved for
transmission have
accumulated in
MFP2.
- (Same cause as for
IP address FAX)
Possible Cause
Dest. Line Self
V.34 failure
Destination
machine failure
Line failure
(packet loss,
delay, etc.)
12. Troubleshooting
Action to be Taken Subject
Confirm the LED Adaptor 1
status of SIP-FAX
adaptor 1, refer to
item <SIP-FAX
Adaptor>, and
take action.
Confirm the SIP SIP server
server connection
and operation sta-
tus with the net-
work
administrator.
Confirm the LED Adaptor 1
status of SIP-FAX
adaptor 1, refer to
item <SIP-FAX
Adaptor>, and
take action.
Set the SIP-FAX MFP1
setting of MFP1 to
"Use".
Confirm with the MFP2
destination.
(Same action as
for IP address
FAX)
Action to be Taken
Set V.34 to OFF and the signal
transmission level to -16dBm, and
send again.
Change the destination machine
and send again.
Confirm the status of the network
(HUB connection, etc.)
189