What To Do If You Require Assistance - Swift Tourer Owner's Handbook Manual

AS S IS TAN CE
necessary at an Annual Service or by a Swift
Group Service Centre have not been carried
out in a reasonable time.
You have legal rights under UK law
governing the sale of consumer goods.
These warranties do not affect your legal
rights.
The name and address of the warranty and
Guarantee provider is:
Swift Group Limited, Dunswell Road,
Cottingham, East Yorkshire, HU16 4JX.
In the unusual event that a fault develops and
you need to claim under Body Shell Warranty
or the SuperSure Warranty, your first contact
should normally be made through the dealer
from whom the caravan was purchased. If
this is not feasible then a claim may be dealt
with by a different authorised Swift Group
Service Centre, please contact the Swift Group
Customer Care Department on 01482 875740
or enquiring on our website: www.swiftleisure.
co.uk directly for details.
CHANGE OF OWNERSHIP
There is a £50.00 administration fee to transfer
the remainder of any 3 year 'Supersure
warranty' and the 6 year 'body shell' warranty,
details of how to do this can be found at the
rear of this handbook.
The 'Extended Body Shell Warranty' is non
transferable.
8
WHAT TO DO IF YOU
REQUIRE ASSISTANCE
Congratulations on purchasing your new
caravan. We are confident that you will enjoy
many happy holidays. However, should you
have an enquiry or require assistance with a
problem, we hope that this guide will be of
assistance to you.
If you have a problem, or enquiry with
regards to your new caravan, please follow
these steps:
1. Check the Owners Handbook, paying
particular attention to the fault finding
advice at the back of the book.
2. Contact your supplying dealer
for assistance.
If you need to contact the Swift Group,
please be aware of the following:
1. When contacting Swift Customer Care,
please quote your name, postcode and
serial number of your caravan.
2. In most instances, the Customer Care
Team will involve your dealer in resolving
the issue you are experiencing.
3. If you are contacting the company by
email, letter or fax, the Customer Care
Team will respond to you within five
working days from the date of receiving
the correspondence.
4. If you are calling the Customer Care Team,
please avoid where possible, Mondays
and lunch times.
5. Please be aware that the Swift Group
cannot send parts direct from the factory.
In all cases, without exception, your dealer
must place the order for you.