What To Do If You Require Assistance - Swift Motorhome Owners Service Manual

What to do if you
require assistance
Congratulations on purchasing your new
motorhome. We are confident that you will
enjoy many happy holidays. However, should
you have an enquiry or require assistance with
a problem, we hope that this guide will be of
assistance to you.
If you have a problem, or enquiry with
regards to your new motorhome, please
follow these steps:
1. Check the Owners Handbook, paying
particular attention to the fault finding
advice at the back of the book.
2. Contact your supplying dealer
for assistance.
If you need to contact the Swift Group,
please be aware of the following:
1. When contacting Swift Customer Care,
please quote your name, postcode and VIN
(Vehicle Identification Number). This can be
found at the bottom of the front windscreen,
on the plate on the front cross member
within the engine compartment and on the
Swift manufacturers plate situated on the
bulkhead directly behind the front driver/
passenger seat.
2. In most instances, the Customer Care Team
will involve your dealer in resolving the issue
you are experiencing.
3. If you are contacting the company by
email, letter or fax, the Customer Care
Team will respond to you within five
working days from the date of receiving the
correspondence.
4. If you are calling the Customer Care Team,
please avoid where possible, Mondays and
lunch times.
5. Please be aware that the Swift Group
cannot send parts direct from the factory.
In all cases, without exception, your dealer
must place the order for you.
A SS IS TA NCE
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