Auto Call Back (Acb) - Matrix Vision System Manual

Matrix
What's this?
Vision offers two types of Auto Call Back viz. Auto Call Back-On Busy and Auto Call Back on No-Reply.
Auto Call Back-On Busy
What's this?
• Station user need not keep dialing busy station repeatedly.
• Station user can request Auto Call Back by dialing '2' during busy tone.
• When the requested station becomes free it rings. Simultaneously station that requested Auto Call Back also
starts ringing.
• Whosoever answers first gets ring-back tone, whereas other end keeps ringing.
• Once the ring is answered, ring-back tone stops and speech is established.
• Auto Call Back can also be requested on busy trunk.
To Set ACB-On Busy
1 Lift the handset.
2 Dial Station.
Dial 2.
3
4 Replace the handset.
If Auto Call Back ring is not answered within 30 seconds, it stops and Auto Call Back request gets cleared. This
is called Auto Call Back Ring Timer and is programmable.
To Cancel ACB-On Busy
1 Lift the handset.
2 Dial 102.
3 Replace the handset.
Example:
Station 23 is busy. To enable Auto Call Back, dial 2 during busy tone.
If you have wrongly dialed 23 and want to cancel Auto Call Back request, dial 102 to cancel it.
Auto Call Back-On No Reply
What's this?
• Station user need not keep trying "No-Reply" station repeatedly.
• Station user can set ACB-No Reply.
• When the station user for whom ACB request was made returns to his desk and picks up the handset the
station that requested ACB rings.
• Both the stations come in speech when the station that requested ACB answers the call.
To Set ACB-on No Reply
1 Lift the handset.
2 Dial Station.
3 Dial Flash-2.
To Cancel Auto Call Back
1 Lift the handset.
2 Dial 102.
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Auto Call Back (ACB)

Dial tone
Busy tone
Confirmation tone
Dial tone
Confirmation tone
Dial tone
Ring Back Tone
Confirmation tone
Dial tone
Confirmation tone
Vision System Manual