Matrix Vision System Manual page 206

Matrix
• Voice guidance for Wrong Dial
Default message is "Sorry, invalid entry. Please dial again"
• Voice guidance for Transfer Message
Default message is "Please hold while your call is being transferred".
• Voice guidance for Busy
Default message is "The person you dialled is busy. Please dial another station. Or wait for the operator".
• Voice guidance for No Reply
Default message is "The person you dialed is not available. Please dial another station. Or wait for the
operator".
• Voice guidance for Music On Hold
Normally, when a caller is kept on hold, he gets internal 16-tone hold on music. This internal music can be
replaced with the external music (Please refer section "External Music"). But to feed external music, a
separate music source is required which may not be feasible all the time. However, this same requirement
can be fulfilled using this feature. Any message like advertisement of your company or any message related
to your new marketing plans can be recorded in the voice chip and can be played back to the caller when he
is on hold. This way, two jobs are done at a time; the operator can attend to other call and the message,
which otherwise you had to give to the caller, has reached him in a much better manner.
Messages for Music on hold can be:
"Welcome to Progressive bearings. We are glad to announce that we are now an ISO 9001 company. Best
and continued efforts of our employees to deliver optimum quality products have made this possible".
• Voice guidance for Alarm
This feature is very useful in hotels where it is required to wake up guests at odd time. At the same time it is
also required to greet them. Any greeting message can be recorded in the chip. When the guest picks up the
handset on getting ring, he is greeted with this recorded message.
Default alarm message is:
"Greetings! This is your reminder call. Have a nice day!".
• Voice guidance for Emergency Message
This feature is very useful in an emergency situation.
Emergency Message could be:
"This is an emergency call. Please dial 0 to acknowledge".
• Voice guidance for Auto Redial
During auto redial, if the call goes through and the system detects ring back tone, the system gives ring to
the Station, which has requested auto redial. At this point of time both, the Station as well as the destination
are ringing. Now if the destination answers the before the Station, he gets internal hold on music. It could be
surprising for him, why should he get music while answering a fresh call. This event can be avoided by
replacing music with a voice message. An appropriate voice message can be recorded and can be played
back in such situation.
Messages for Auto redial could be:
"Please hold. The call is coming on the line soon".
• If 'Dial by Name' feature is not to be used, then voice message for initial guidance may not be recorded
instead the station numbers can be recorded in the day time greeting only. The day time greeting in such
206 Vision System Manual