Call Splitting - Matrix Vision System Manual

What's this?
• This feature enables you to talk to two persons alternately.
• Call Splitting is also known as Hold-Consult or Hold-Toggle.
How to use it?
Call Splitting can be used in any of the following three combinations:
1. Two stations.
2. One station and one trunk.
3. Two trunks.
Call Splitting between two stations:
1 Speech with station.
2
Dial Flash.
3 Dial another Station.
4
5 Dial Flash-1.
Call Splitting between a station and a trunk:
1 Speech with trunk.
2 Dial Flash.
3
Dial Station.
4
5 Dial Flash-1.
Call Splitting between two trunks:
1 Speech with trunk.
2
Dial Flash.
3 Dial 8.
4
Dial 0 or 5 or 61 or 62 to
grab another trunk.
5 Dial Telephone Number.
6
7 Dial Flash-1.
How to program?
Call Splitting is a programmable feature. Please refer Class of Service (COS) for details on how to allow Call
Splitting to a user.
Important Points:
• Only one of the two persons will be in conversation with you at a time. The third person is on hold. He gets
music and cannot hear your conversation.
• When in speech with a station and getting external call waiting tone, you can dial Flash to answer the trunk
call. The station is put on hold and gets music. Now, you can split between the two persons.
• Interrupting station can also be answered very much in the same way as described above. Your current call
is put on hold and speech with the interrupting station is established. Once again, you can split between the
two persons.
• Conference can be invoked to include both the parties by dialing Flash-0.
• A is in speech with B. A holds B and calls C. A and C are in speech. B is the hold party. Now A wants to call
Vision System Manual

Call Splitting

Dial tone. Called station goes on Hold.
Ring back tone
Speech with the station when the call is answered.
Speech with held party.
Dial tone. External party goes on Hold.
Ring back tone
Speech with the station when the call is answered.
Speech with held party.
Dial tone. Trunk goes on Hold.
Feature tone
Trunk dial tone
Ring back tone
Speech with called party when the
call is answered.
Speech with held party.
Matrix
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