Class Of Service (Cos) - Matrix Vision System Manual

Matrix
What's this?
For the purpose of utilizing the features of a PBX, all users in an organization are not equal. Some users are
important and their time is more valuable. Further, their nature of job also differs. Keeping this diversity in mind,
it is imperative that the features they need from a system differ from person to person.
The feature requirements can also vary from time to time. For example, the features required during day time
and during night time need not be the same.
It is the system's responsibility to allow or deny a feature access to a user depending on his needs. The system
should support flexible allocation of features to different users. This accessibility of different features for a user
is known as his Class of Service (COS).
How it works?
The Vision supports very flexible COS programming. Each user can be assigned different COS
depending on his and the organization's needs. All the features supported by the system are presented in the
form of a list.
Each feature in the list is identified with a 2-digit number. Following table lists all the features with feature index
to be used during programming:
Feature Index Feature Name
00 Internal Call
01 Hold and Transfer
02 Selective Call Pick-Up
03 Auto Call Back
04 Call Park
05 Global Directory Part - I
06 Global Directory Part - II
07 Continued Dialing
08 SE Programming Access
09 SA Programming Access
10 Dynamic Lock
11 Call Forward (Always, Busy, No-Reply, Follow-Me)
12 Hot Line
13 Auto Redial
14 Alarm
15 Remote Alarm
16 Interrupt Request
17 PAS
18 Door Phone
19 Relay Port
20 Trunk-To-Trunk Transfer
21 Barge-In
22 Conference
23 Privacy from DID
24 Privacy from Trunk Beeps
25 Privacy from Barge-In and Interrupt Request
26 Privacy from Raid
27 Boss Ring
28 Live Call Supervision
29 Raid
30 DOSA
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Class of Service (COS)

Vision System Manual