Matrix Vision System Manual page 64

Matrix
• If the station that transferred the call is busy at the time of call return and if it was a trunk call transfer then
the system waits for the station to become free. The caller gets ring back tone.
How to use it?
1 Speech with trunk.
2 Dial Flash.
3 Dial Station.
4 Dial 5.
5 Disconnect.
Call Transfer-Trunk-to-Trunk
• An external call can be transferred on another trunk line.
• The operator need not remain in speech. Two external persons can speak through the Vision.
• In case a colleague has not come to the office, his incoming calls can be transferred on his residence's
phone line or on his mobile.
• In case a remote colleague is not having long distance or international dialing facility from his present
location. He can dial his office and request the operator to connect him to the desired number.
• A warning tone is given after DOSA inactivity timer. To extend the call, either of the person has to dial a digit
in tone (DTMF). Dialing of '#0' terminates the call and both the trunks get released.
How to use it?
1
2 Dial Flash.
3
Dial 6.
How to program?
Call Transfer is a programmable feature. Please refer Class of Service (COS) for details on how to allow Call
transfer to a user.
Important Points:
• Internal station calls can also be transferred to some other station.
• While waiting for the station to answer, you can abandon the transfer by dialing Flash. The ring on the
station is stopped and you get connected to the person on hold.
Relevant Topics:
1. Class of Service (COS) 70
2. Privacy 139
3. Conference 77
4. Direct Outward System Access (DOSA) 100
64
Dial tone
Busy tone
Ring Back Tone
Call will be transferred on the busy station and it will get intrusion tone.
3-way mode as described in call splitting.
Feature tone
Station disconnects. Trunk 1 and Trunk 2 remain in speech.
=X=X=
Vision System Manual