Automated Attendant - Inter-Tel Axxess Administrator's Manual

Voice Processing Features
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AXXESS ADMINISTRATOR'S GUIDE – January 2004

AUTOMATED ATTENDANT

The automated attendant is a programmable feature that can be used to provide automated call
answering service. Calls can transfer, forward, or directly ring in to an automated attendant. A
Voice Processor is required for the Automated Attendant feature on the System. Calls to the
automated attendant application are processed as follows.
When an automated attendant answers a call, it plays a recording that gives dialing instruc-
tions. During or after the recording, the caller may then directly dial a station extension num-
ber, voice mail access number (if there is no associated mailbox), or hunt group pilot number.
Or, the caller may use the directory to look up the desired extension.
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CALL TO AUTOMATED ATTENDANT
Automated Attendant answers
and plays a greeting followed by
a menu of options.
Caller selects option
Caller uses the
Call is sent to
station, hunt directory and
group, voice can select the
mail, or opera- name of
tor destination. desired party.
Call is sent to station,
hunt group, voice mail,
or operator destination.
Caller does not
select an option
Call is sent to
the Automated
Attendant's
designated
dial-0 operator.
Automated Attendant