Unanswered System Forward Calls - Inter-Tel Axxess Administrator's Manual

System Features
®
AXXESS ADMINISTRATOR'S GUIDE – January 2004

UNANSWERED SYSTEM FORWARD CALLS

If a call that is following a system forwarding path is not answered or all forwarding points are
in Do-Not-Disturb or busy, its final destination depends on the type of call as shown below.
TYPE OF CALL
Intercom
Call routing ring-
in (except DISA)
Direct ring-in
Transfer from a
station, auto-
mated attendant
or voice mail
DISA (including
Call Routing to
DISA)
Recalls
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ALL FWD POINTS ARE BUSY
OR DO NOT ANSWER
Rings at the last forwarding
point until it is answered or
the caller hangs up.
Rings at last forwarding
point until it is answered or
caller hangs up.
Rings at last forwarding
point until it is answered or
caller hangs up.
Recalls the transferring sta-
tion's transfer recall destina-
tion when the System
Forwarding Advance timer
expires at the last forward-
ing point.
Rings at last forwarding
point until the Abandoned
Call timer expires.
Recalls the principal sta-
tion's attendant when the
System Forwarding
Advance timer expires at
the last forwarding point.
If the principal station does
not have an attendant, the
call continues to ring at the
last forwarding point until
the Abandoned Call timer
expires.
ALL FWD POINTS ARE IN DO-NOT-DISTURB
Call never leaves the principal station.
Rings at the principal station until it is
answered or the caller hangs up.
Rings at the principal station until it is
answered or the caller hangs up.
If immediate forwarding is enabled, rings the
principal station until the applicable Transfer
timer expires. Then it recalls the transferring
station's transfer recall destination.
If a conditional forwarding is enabled, rings
principal station until the System Forward Ini-
tiate timer expires. Then it recalls the transfer-
ring station's transfer recall destination.
Rings at the principal station until the Aban-
doned Call timer expires.
If immediate forwarding is enabled, rings prin-
cipal station until the Recall timer expires.
Then it recalls the principal station's attendant.
If a conditional forwarding is enabled, rings
principal station until the System Forward Ini-
tiate timer expires. Then it recalls the principal
station's attendant.
If the principal station does not have an atten-
dant, the call continues to ring at the principal
station until the Abandoned Call timer expires.
Unanswered System Forward Calls