Unified Messaging - Inter-Tel Axxess Administrator's Manual

Voice Processing Features
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AXXESS ADMINISTRATOR'S GUIDE – January 2004
5.
6.

UNIFIED MESSAGING

NOTE:
The Unified Messaging feature links Inter-Tel's NT version of the Voice Processor with e-mail
and/or provides outgoing fax capabilities. There are three levels of Unified Messaging features.
They are:
•
•
•
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You can do one or more of the following if you selected "special delivery options"
above:
•
Press to mark the message "private." (This prevents the recipient from forward-
1
ing it to other subscribers.)
•
Press to mark the message "priority." (This will place your message ahead of all
3
other waiting messages in the receiving mailbox.)
•
Press to cancel delivery options.
After the message has been sent with special delivery options, you may choose to do
either of the following:
•
Press and enter another mailbox number to send the message to another desti-
#
nation.
•
Press to exit.
This feature is available in the NT Voice Processor only.
Level 1 Voice Mail As E-Mail Attachments: This provides users the ability to receive
a voice mail message as an e-mail message with a voice attachment. The voice attach-
ment will be in the form of a "wave" (.wav) file that can be played on any computer
equipped with a sound card, speakers, and multimedia software (such as Sound
Recorder). Users can choose to receive the messages as voice mail and e-mail (Copy &
Forward) or as e-mail only (Forward Only). The e-mail server can use SMTP\POP3,
VIM, MAPI protocol. The number of users with Level 1 is limited by a security button
attached to the Voice Processor PC.
Level 2 with Microsoft Outlook/Exchange: To use this Voice Processor level, the
mailbox E-mail Gateway field must be programmed for Unified Messaging, and the
user's PC must have Microsoft Outlook/Exchange and the Unified Messaging Client
software installed. Voice mail messages are sent to the voice mail server and are stored
on the Voice Processor. This allows the user to play the messages using the Inter-Tel
phone speakerphone or the PC's speakers. The number of users with Unified Messaging
is limited by a security button attached to the Voice Processor PC.
Level 3 with Microsoft Outlook/Exchange and Outbound Fax: This level is the
same as Level 2, with outbound fax server features added. Use of the outbound fax
server functionality does not require a mailbox, only the Microsoft Outlook/Exchange
and Unified Messaging Client software. Therefore, the number of outbound fax users is
not limited by the security button; only the number of mailboxes with Unified Messag-
ing enabled are limited.
Unified Messaging