Acd Hunt Groups Span Nodes; Database Programming - Inter-Tel Axxess Administrator's Manual

ACD HUNT GROUPS SPAN NODES

There is a premium feature called Remote Automatic Call Distribution Hunt Groups. It allows
ACD hunt groups to span nodes. Node-spanning ACD hunt groups can have either members or
ACD Agent IDs.
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•
The Remote Automatic Call Distribution Hunt Groups premium feature must be included in
the software license where the hunt group resides as well as any node that wishes to have users
login to the node-spanning hunt group. The ACD Hunt Groups premium feature is also
required. Because of this fact, there are several cases that must be considered. The following
table shows the different displays and results for logging into and out of ACD hunt groups with
the different combinations of the premium feature and the ACD Hunt Group enabled/disabled.
HUNT
STN
GRP
NODE
NODE
Yes Yes AGENT LOGGED
INTO HUNT GROUP
XXXX
Yes No CANNOT ACCESS
RESERVED FEATURE
No Yes CANNOT ACCESS
RESERVED FEATURE
No No CANNOT ACCESS
RESERVED FEATURE

Database Programming

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•
ACD Hunt Groups Span Nodes
AXXESS
Members: ACD hunt group members may include off-node-phones, off-node single
lines, and Hunt Group Member extension lists.
ACD Agent IDs: Unlike members, there are no off-node Agent IDs. Agent IDs are
considered global throughout all nodes in which the Agent exists. This means that if
you create Agent ID 100 on one node, you must also create Agent ID 100 on all other
nodes that have a station that a user may wish to login to the hunt group using that ID.
LOGIN DISPLAY LOGIN RESULT
Agent logged into
hunt group.
Agent not logged
into group.
Agent not logged
into group.
Agent not logged
into group.
ACD hunt groups have options allowing the addition of phone off-node devices, single
line off-node devices, and hunt group member extension lists containing local or off-
node stations or both.
If the Remote Call Distribution Hunt Groups premium feature is not included in the
node's software license, the off-node options will not appear in the list when program-
ming members for ACD hunt groups.
®
ADMINISTRATOR'S GUIDE – January 2004
LOGIN "ALL"
DISPLAY
AGENT LOGGED
INTO ALL ACDS
AGENT LOGGED
INTO ALL ACDS
AGENT LOGGED
INTO ALL ACDS
AGENT LOGGED
INTO ALL ACDS
System Features
LOGIN "ALL" RESULT
Agent logged into all
local and remote
groups.
Agent logged into all
local hunt groups, but
not remote where fea-
ture disabled.
Agent logged into all
local, but no remote
groups.
Agent logged into all
local, but no remote
groups.
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