Hunt Groups; Hunt Group Call Distribution - Inter-Tel Axxess Administrator's Manual

System Features
®
AXXESS ADMINISTRATOR'S GUIDE – January 2004
T
O ANSWER A HOLD OR TRANSFER RECALL AT AN ATTENDANT STATION
When you see a hold or transfer recall display (XXXX RCL FROM YYYY) and hear a recall
ringing:
1.
2.

HUNT GROUPS

The Hunt Group feature permits calls to be placed to a group of stations and to be automati-
cally transferred to an available station within the group. Up to 75 hunt groups can be pro-
grammed in the database. Hunt group lists can contain individual stations and/or extension
lists. Non-ACD hunt group stations must reside on the same node; off-node devices must be
ACD hunt group members.
The order in which hunt group stations receive incoming calls is determined by a list stored in
the database. A station or extension list can appear in a single hunt group more than once, and
it can appear in multiple hunt group lists, if desired.
Hunt groups have their own extension numbers (defaults to 2000-2074). Individual stations
within the hunt group can be called using their assigned extension numbers.
Two other Premium Feature hunt group types are also available: UCD Hunt Groups and ACD
Hunt Groups. For UCD information, refer to

HUNT GROUP CALL DISTRIBUTION

When an intercom or outside call is transferred or rings in to the pilot number, it circulates
through the hunt group in linear or distributed order until answered, as described below.
•
Page 130
If desired, lift the handset.
Outside call recall: Press the medium-flashing Call button or individual trunk button.
Or, press the button. (If more than one trunk is recalling, pressing the
ANSWER
button selects the outside call indicated on the display.)
ANSWER
Intercom call recall: Press the
are busy when the intercom call recalls, it will camp on. The
the medium rate, but you do not hear recall ring signals.)
Conference call recall: Press the flashing
ence call. The button flashes slowly and the display shows CONFERENCE IN
CNF
PROGRESS. If the parties are still talking, press the
to return the parties to their conversation. The
conference at any time by pressing the fluttering
expires, the conference recalls your station again. If the parties have hung up, hang up
to disconnect the call.
Linear order: Incoming calls
always start circulating by
ringing at the first station (or
extension list) on the hunt
group list that is stored in the
database.
:
button or the ANSWER menu button. (If you
IC
button to connect with the confer-
CNF
CNF
button flutters. You can enter the
CNF
CNF
page 134. For ACD, refer to
LINEAR HUNT GROUP CALL PROCESSING
Hunt group pilot
number 2000 called
Calls will always
HUNT GROUP MEMBERS:
begin search here
EXT. 1000
EXT. 1001
EXT. 1002
EXT. 1003
button flashes at
IC
button again and hang up
button. If the Hold timer
page 139.
Hunt Groups