Trunk Access Codes - Inter-Tel Axxess Administrator's Manual

TRUNK ACCESS CODES

These feature codes are used for selecting trunks when placing outgoing calls.
FEATURE NAME
Automatic Route Selection (ARS)
Trunk Group Access 1-208
Emergency Calls
Outgoing Call
* These feature codes may differ depending on the software version.
STATION FEATURE CODES
The following pages list the general feature codes. When a default feature button can be used
in place of the feature code, it is indicated at the end of the explanation. Refer to
listing of the default phone feature buttons.
FEATURE NAME
Account Code – All Calls Following
Account Code – Optional
ACD Agent Login
ACD Agent Logout
ACD Agent Login/Logout Toggle
ACD Agent Wrap-Up Terminate
Agent Help
Agent Help Reject
Answer (Ringing Call)
Trunk Access Codes
®
AXXESS ADMINISTRATOR'S GUIDE – January 2004
CODE
92000* Allows the system to select the desired route for placing a
call, as programmed in the database. The ARS premium
feature is required.
92001- Selects an available trunk from a programmed group of
92208* trunks for placing an outside call.
911 Entering this feature code selects an outgoing trunk and
automatically dials the programmed emergency number
(defaults to Trunk Group 1 and 911).
8 Selects an outgoing trunk according to the programmed
outgoing access mode for that station. (Inter-Tel phones
use the OUTGOING button or a Call button.)
CODE
391 Allows the station user to enter a forced or optional
account code that will apply to all calls following the entry
of this feature code and will appear in the SMDR. To dis-
able the All Calls Following feature, the feature code is
entered again without an account code.
390 Allows the station user to enter an optional account code
for SMDR reports during an outside call.
326 These feature codes allow an ACD hunt group member
327 (agent) to log into and out of the ACD hunt group(s). The
328 agent will only receive calls through the ACD hunt
group(s) while logged in.
329 When an ACD agent completes a call, no other ACD hunt
group call will ring at the station until the ACD Wrap-Up
Timer expires or the agent enters this feature code to ter-
minate the wrap-up session.
375 The Agent Help feature allows a station user to request
help from a designated "Agent Help Extension" during a
two- or three-party call.
376 When a request-for-help call rings, the Agent Help Exten-
sion can choose to join the call or enter this feature code
to reject the request.
351 Answers the call that has been ringing or holding the long-
est at that station. Refer to
(Inter-Tel phones use the ANSWER button.)
System Features
DEFINITION
page 84
DEFINITION
page 151 for the priority list.
Page 117
for a