Record-A-Call - Inter-Tel Axxess Administrator's Manual

System Features
®
AXXESS ADMINISTRATOR'S GUIDE – January 2004

RECORD-A-CALL

NOTE:
If your system is programmed with a Record-A-Call application, the stations can be pro-
grammed to use the Record-A-Call feature. It allows users to enter a feature code whenever
they want to record an ongoing call in their designated Record-A-Call mailbox. Users can
retrieve the recorded messages later, just as they would any other mailbox messages.
When a user requests the Record-A-Call feature, the system establishes a conference call with
the current call parties and a mailbox. If there are no conference circuits available when the
user requests Record-A-Call, or if there are already four parties on the call, the user hears reor-
der tones and cannot use the feature.
The Record-A-Call mailbox records the call as a voice mail message. All parties will be
included in the recording. If desired, the Record-A-Call mailbox can be programmed to play a
message announcing that the Record-A-Call feature is in progress. There can be separate mes-
sages for day and night modes.
To signal to the other parties that the Record-A-Call feature is in use, a system-wide Record-A-
Call Tone flag can be enabled during system programming. If the flag is disabled, there will be
no alerting tone. If enabled, the beep will occur periodically throughout the call. The Record-
A-Call Tone Interval timer determines how often this tone is generated. If the timer is set to 0,
the tone is generated only when the feature is first activated.
There are two ways a station can be programmed to use this feature:
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In a network setting, the Record-A-Call destination does not have to be on the same node as
the station, but the Voice Processor must be programmed with a mailbox for that station.
When the requesting station user hangs up, all parties are automatically disconnected. If all
parties on the call hang up, except the requesting station user, an intercom call will remain con-
nected between the requesting station and the Record-A-Call application. This allows the user
to make additional comments before ending the recording.
When the station user turns off Record-A-Call or ends the call being recorded, the system
delivers the message to the mailbox. The associated station will receive message waiting indi-
cations as usual.
In software versions 7.004 and later or 8.002 and later, a monitored station can initiate a
Record-A-Call session without terminating call monitoring. Hunt group supervisors, however,
cannot initiate a Record-A-Call while monitoring a station, and a station using Record-A-Call
cannot be monitored. In other words, to use Record-A-Call and station monitoring simulta-
neously, the supervisor must first be monitoring the station, and the station, not the supervisor,
must initiate the recording.
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The Record-A-Call premium feature is required to use Record-A-Call.
The station can be programmed to use its personal mailbox, or another mailbox, as the
assigned Record-A-Call mailbox. Only this assigned mailbox can be selected. (This is
the default programming for all stations.)
The station can be programmed with a default mailbox, but with the option of selecting
a different mailbox. If the user chooses to not enter a mailbox number, the system auto-
matically selects the default mailbox.
Record-A-Call