Paper Frequently Jams - Lexmark 6500e User Manual

Troubleshooting
Paper sticks to the scanner glass
C
LEAN THE SCANNER GLASS
Use a slightly damp, lint-free cloth or paper towel to wipe the scanner glass and the white underside of the scanner
cover.
Multiple pages feed into the ADF
A
DJUST THE PAPER GUIDES
Adjust the paper guides until they lightly rest against the edge of the paper.
C
HECK THE SEPARATOR ROLL
The separator roll may be worn. Install a new separator roll using the instructions that came with the part.
R
EMOVE EXCESS PAPER FROM THE
Make sure that the paper does not exceed the maximum fill line on the paper guides.
For more information, see "Understanding the ADF and scanner glass" on page 12.
S
ET THE PAPER SIZE AND TYPE FOR DIFFICULT MEDIA
For more information, see "Setting the paper size and type for difficult media" on page 78.
D
ISABLE THE PAPER THICKNESS SENSOR
Turn off the multifeed sensor.
For more information, see "Setting the ADF to detect multiple paper feeds" on page 80.
Solving paper feed problems (printer)

Paper frequently jams

These are possible solutions. Try one or more of the following:
C
HECK THE PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
M
AKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
C
HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
ADF
297