Troubleshooting
Print is too light
Try one or more of the following:
L
OAD PAPER FROM A FRESH PACKAGE
The paper may have absorbed moisture from high humidity. Store paper in its original wrapper until you use it.
A
VOID TEXTURED PAPER WITH ROUGH FINISHES
C
P
T
HECK THE
APER
YPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray or feeder:
•
From the scanner control panel Paper menu, check the Paper Type setting.
•
For Windows users, check this setting from Print Properties.
•
For Macintosh users, check this setting from the Print dialog.
M
AKE SURE THE PRINT CARTRIDGE IS NOT LOW ON TONER
When 88 Cartridge low appears, make sure the toner is distributed evenly within the print cartridge.
1
Remove the print cartridge.
Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print
quality of future print jobs.
2
Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3
Reinsert the print cartridge.
Note: If print quality does not improve, then replace the print cartridge.
If the problem continues, then contact customer support.
M
AKE SURE THERE IS NO DEFECTIVE PRINT CARTRIDGE
Replace the defective print cartridge.
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