Paper Frequently Jams - Lexmark XC9225 User Manual

Troubleshooting
3
Remove the indicated tray.
4
Insert the tray.
5
Connect the power cord to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near
the product and easily accessible.
6
Turn on the printer.
If the error occurs again, then:
1
Turn off the printer.
2
Unplug the power cord from the electrical outlet.
3
Remove the indicated tray.
4
Contact customer support.
•
From the control panel, select Continue to clear the message and resume printing.

Paper frequently jams

Action
Step 1
a
Remove the tray.
b
Check if paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams occur frequently?
Step 2
a
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b
Set the correct paper size and type.
c
Print the document.
Do paper jams occur frequently?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
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