Solving Basic Printer Problems - Lexmark 6500e User Manual

Troubleshooting
•
Touch Finish job without further scanning to end the scan job at the last successfully scanned page.
Note: This does not cancel the scan job. All successfully scanned pages will be processed further for copying,
faxing, or e‑mailing.
•
Touch Restart job to clear the message and start a new scan job with the same settings as the previous job.
295.20 Multifeed Sensor On
Try one or more of the following:
• Remove the jammed paper from the ADF.
For more information, see "2yy.xx paper jams" on page 261.
• Resume the scan job from the scanner glass immediately following the last successfully scanned page.
If the message still appears, then try one or more of the following:
• Touch Disable paper thickness sensor to disable the sensor for the remainder of the scan job.
•
Turn off the multifeed sensor.
For more information, see "Setting the ADF to detect multiple paper feeds" on page 80.
840.01 Scanner disabled by admin
Print without the scanner or contact your system support person.
840.02 Scanner disabled. Contact system administrator if problem persists.
Try one or more of the following:
•
Touch Continue with scanner disabled to return to the home screen, and then contact your system support person.
•
Touch Reboot and automatically enable scanner to cancel the job.
Note: This attempts to bring the scanner back online.
1565 Emulation error, load emulation option
The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware
card.
To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com.

Solving basic printer problems

If there are basic printer problems, or the printer is unresponsive, make sure:
•
The power cord is plugged into the printer and a properly grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
• Other electronic equipment plugged into the outlet is working.
• The printer is turned on. Check the printer power switch.
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