Lexmark 6500e User Manual
Hide thumbs Also See for 6500e:
Table of Contents

Advertisement

6500e
User's Guide
October 2014
www.lexmark.com
Machine type(s):
4036
Model(s):
310

Advertisement

Table of Contents
loading

Summary of Contents for Lexmark 6500e

  • Page 1 6500e User's Guide October 2014 www.lexmark.com Machine type(s): 4036 Model(s):...
  • Page 2: Table Of Contents

    Contents Contents Safety information..................7 Learning about the printer................9 Basic functions of the scanner........................9 Finding information about the printer......................9 Selecting a location for the printer and the scanner................10 Printer configurations..........................11 Understanding the ADF and scanner glass....................12 Understanding the scanner control panel....................13 Understanding the home screen..............14 Understanding the home screen......................14 Using the touch-screen buttons......................15...
  • Page 3 Contents Loading paper and specialty media............60 Loading the standard or optional 250‑ or 550‑sheet tray...............60 Loading the 2000‑sheet tray........................63 Loading the multipurpose feeder......................66 Loading the envelope feeder........................69 Loading business cards into the ADF.......................70 Setting the paper size and type.......................71 Configuring Universal paper settings......................73 Setting the ADF to detect multiple paper feeds..................73 Linking and unlinking trays........................73 Paper and specialty media guidelines............75...
  • Page 4 Contents Understanding the e-mail options......................102 Faxing......................105 Getting the scanner ready to fax......................105 Creating shortcuts..........................110 Sending a fax............................111 Using shortcuts and the address book....................113 Customizing fax settings........................114 Canceling an outgoing fax........................115 Understanding the fax options......................116 Holding and forwarding faxes.......................117 Scanning....................119 Scanning to an FTP address........................119 Scanning to a computer or to a flash drive...................121 Understanding the FTP options......................123 Understanding the printer menus............126...
  • Page 5 Contents Securing the memory before moving the scanner................224 Moving the scanner..........................226 Administrative support................228 Finding printer security information.....................228 Checking the status of the scanner.......................228 Checking the virtual display........................228 Setting up e‑mail alerts.........................228 Viewing reports.............................229 Restoring factory default settings......................229 Clearing jams....................230 Avoiding jams............................230 Understanding jam numbers and locations..................230 200–201 paper jams..........................231 202–203 paper jams..........................232...
  • Page 6 Contents Embedded Web Server does not open....................291 Contacting customer support........................292 Notices.....................293 Product information..........................293 Edition notice............................293 Power consumption..........................297 Index......................309...
  • Page 7: Safety Information

    Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
  • Page 8 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS.
  • Page 9: Learning About The Printer

    Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—This guide is available at features of your printer http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
  • Page 10: Selecting A Location For The Printer And The Scanner

    Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
  • Page 11: Printer Configurations

    If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Scanner exit tray...
  • Page 12: Understanding The Adf And Scanner Glass

    Learning about the printer Standard paper tray Scanner glass Keypad Scanner control panel Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple pages, including duplex pages. Note: You may also load business cards into the ADF. Use the scanner glass for single pages or book pages, small items (such as business cards, postcards or photos), transparencies, photo paper, or thin media such as magazine clippings.
  • Page 13: Understanding The Scanner Control Panel

    Learning about the printer Understanding the scanner control panel PQRS WXYZ Item Description Display Lets you view scanning, copying, faxing, and printing options as well as status and error messages Indicator light • Off—The power is off. • Blinking green—The scanner is warming up, processing data, or printing. •...
  • Page 14: Understanding The Home Screen

    Understanding the home screen Understanding the home screen Understanding the home screen When the scanner is turned on, the display shows a basic screen, referred to as the home screen. Touch the home screen icons or buttons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to messages.
  • Page 15: Using The Touch-Screen Buttons

    Understanding the home screen Touch this Release Held Fax Access the list of held faxes. This button appears only when there are scheduled held faxes. Lock Device Enter the correct password to lock the scanner control panel. This button appears when the scanner is unlocked and password has been set.
  • Page 16: Other Touch-Screen Buttons

    Understanding the home screen Button Function Submit Submits changes made in the printer settings Sample Copy Prints a sample copy Right arrow Scrolls to the right Left arrow Scrolls to the left Home Returns to the home screen Right increase Lets you select a higher value Left decrease Lets you select a lower value Exit Lets you exit from the current screen...
  • Page 17 Understanding the home screen Button Function Cancel • Cancels an action or a selection • Exits a screen and lets you return to the previous screen without saving changes Reset Resets values on the screen Unselected radio button Indicates that an item is not selected Selected radio button Indicates a selection Search...
  • Page 18: Customizing The Home Screen

    Some applications are supported only on some printer models. • There may be additional solutions and applications available for purchase. To learn more, go to www.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the scanner Notes: •...
  • Page 19: Activating The Home Screen Applications

    Customizing the home screen Activating the home screen applications Forms and Favorites For detailed information about configuring and using Forms and Favorites, visit the Lexmark Web site at http://support.lexmark.com. Icon Description The application helps you simplify and streamline work processes by letting you quickly find and print frequently used online forms directly from the home screen.
  • Page 20 Customizing the home screen My MFP For detailed information about configuring and using My MFP, visit the Lexmark Web site at http://support.lexmark.com. Icon Description The application lets you customize your touch‑screen settings and store those preferences on a flash drive. Each time you want to copy, fax, or scan, insert the flash drive into the USB port of the printer. All your personal preferences are automatically loaded, including job settings, home screen preferences, and address book.
  • Page 21: Exporting And Importing A Configuration Using The Embedded Web Server

    Customizing the home screen Exporting and importing a configuration using the Embedded Web Server You can export configuration settings into a text file that can then be imported and used to apply the settings to one or more additional printers. Exporting a configuration From the Embedded Web Server, click Settings or Configuration.
  • Page 22: Additional Printer Setup

    Additional printer setup Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
  • Page 23 Additional printer setup Using a screwdriver, loosen the screws on the system board cover, but do not remove them. Remove the system board cover.
  • Page 24 Additional printer setup Unpack the scanner communications card, and then locate the scanner communications card connector. Scanner communications card connector Memory card connector Note: Avoid touching the connection points along the edge of the card. Holding the card by its sides, align the plastic pins on the card with the holes on the system board, and then push the card firmly into place.
  • Page 25 Additional printer setup Align the screws with the holes on the system board cover, and then reattach the system board cover. Tighten the screws on the system board cover, and then close the system board access door.
  • Page 26: Available Internal Options

    – Bar Code – PrintCryption • Lexmark Internal Solutions Ports (ISP) Accessing the system board Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the scanner, then turn the scanner off, and unplug the power cord from the wall outlet before continuing.
  • Page 27 Additional printer setup Lock the scan bar. Tape the scanner cover to secure it in place. Note: You may use a masking tape. Remove the exit tray. Turn the scanner upside down on a flat surface.
  • Page 28 Additional printer setup Remove all screws from the system board cover. Remove the system board cover. Locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
  • Page 29 Additional printer setup Firmware and flash memory card connectors Lexmark Internal Solutions Port or scanner hard disk connector Scanner hard disk* Memory card connector Fax modem* * The scanner is shipped with one hard disk and one fax modem installed on the system board.
  • Page 30 Additional printer setup Attach all the screws to secure the system board cover. While holding the scanner cover, turn the scanner right side up. Reattach the exit tray. Attach the tray at the rear hinge. Push down the tray to secure it on the front hinge.
  • Page 31: Installing An Internal Solutions Port

    Additional printer setup Return the tray to its original position. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: This task requires a flathead screwdriver.
  • Page 32 Additional printer setup Thumbscrews Using a thumbscrew, attach the plastic mounting bracket to the back of the ISP. Access the system board. For more information, see “Accessing the system board” on page Remove the scanner hard disk. Note: The hard disk must be removed first for an ISP to be installed. Unplug the hard disk interface cable from the system board.
  • Page 33 Additional printer setup Remove the screws that secure the hard disk. Remove the hard disk by pulling it upward to unseat the standoffs. Remove the metal cover from the ISP opening.
  • Page 34 Additional printer setup Install the ISP. Install the ISP in the same location where the hard disk was located on the system board. Push the ISP firmly until it snaps into place. Note: Make sure the screws of the ISP are accessible through the ISP opening.
  • Page 35 Additional printer setup Insert the plug of the ISP interface cable into the connector of the system board. Remove the thumbscrews that attach the hard disk mounting bracket to the hard disk, and then remove the bracket. Remove the small bracket from the system board cage. Note: Do not discard the screws.
  • Page 36 Additional printer setup Attach the small bracket to the hard disk. Notes: • Use the small bracket that was removed from the system board cage in step 9. • Use the thumbscrews that were removed in step 8 to attach the bracket to the hard disk. Align the standoffs of the hard disk with the holes on the ISP, and then press down the hard disk until the standoffs snap into place.
  • Page 37 Additional printer setup Insert the plug of the hard disk interface cable into the connector on the ISP. Secure the hard disk to the system board cage. Note: Use the thumbscrews that were removed in step 9 to attach the hard disk to the system board cage.
  • Page 38: Installing A Flash Memory Or Firmware Card

    Additional printer setup Secure the ISP to the system board cage using the screws that came with the ISP kit. Note: The screws will pass through the clearance hole of the system board cage and attached to the bracket of the ISP.
  • Page 39: Installing A Memory Card

    Additional printer setup Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. Reattach the system board cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the scanner, then turn the scanner off, and unplug the power cord from the...
  • Page 40 Additional printer setup On the system board, open the memory card connector latches. Align the notches on the memory card to the ridges on the connector. Notch Ridge...
  • Page 41: Installing Hardware Options

    If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any options you have purchased in the following order: CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory...
  • Page 42 Additional printer setup Installing optional paper drawers The printer supports up to four optional drawers. A drawer consists of a tray and a support unit. All drawers are installed the same way. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
  • Page 43: Attaching Cables

    Additional printer setup Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
  • Page 44: Verifying Printer Setup

    Additional printer setup USB ports Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the scanner in the area shown while actively printing. A loss of data or a malfunction can occur. Ethernet port for network connection Ethernet port for printer connection Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up...
  • Page 45: Printing A Network Setup Page

    Additional printer setup > Reports > Menu Settings Page Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the home screen, navigate to: >...
  • Page 46: Networking

    Additional printer setup Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer. Apply the changes. For Macintosh users From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. Navigate to the list of hardware options, and then add any installed options. Apply the changes.
  • Page 47 Additional printer setup • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
  • Page 48 Additional printer setup Connect one end of the green Ethernet cable to the printer and the other end to the scanner. Connect the power cord to the printer and to the scanner, and then to a properly grounded electrical outlet. Turn on the printer and the scanner.
  • Page 49 From the Software and Documentation CD that came with your scanner. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your scanner > select your operating system Double‑click the software installer package.
  • Page 50 Additional printer setup Note: After the scanner is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. Follow the instructions on the computer screen. Installing the scanner on a wireless network (Macintosh) Prepare to configure the scanner Connect one end of the green Ethernet cable to the printer and the other end to the scanner.
  • Page 51 Additional printer setup Locate the scanner MAC address. From the home screen, navigate to: > Reports > Network Setup Page In the Standard Network Card section, look for UAA (MAC). Note: You will need this information later. Enter the scanner information Access the AirPort options.
  • Page 52 From the Software and Documentation CD that came with your printer. • From our Web site: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system Double‑click the installer package for the scanner.
  • Page 53: Changing Port Settings After Installing A New Network Isp

    Additional printer setup • This feature is supported only in Mac OS X version 10.5 or earlier. In Mac OS X version 10.5 From the Apple menu, navigate to: System Preferences > Print & Fax Click +, and then navigate to: AppleTalk >...
  • Page 54 Additional printer setup Note: Serial printing reduces print speed. Set the parameters in the printer. From the control panel, navigate to the menu for the port settings. Locate the menu for the serial port settings, and then adjust the settings, if necessary. Save the settings.
  • Page 55: Minimizing Your Printer's Environmental Impact

    Minimizing your printer's environmental impact Minimizing your printer's environmental impact Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
  • Page 56: Avoid Paper Jams

    Minimizing your printer's environmental impact Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams.
  • Page 57: Adjusting Sleep Mode

    Minimizing your printer's environmental impact Adjusting Sleep Mode To save energy, you can decrease the number of minutes before the scanner enters Sleep Mode. Available settings range from 1–240 minutes. Using the Embedded Web Server Type the scanner IP address in the address field of your Web browser. If you do not know the IP address or host name of the scanner, then you can: •...
  • Page 58: Recycling

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
  • Page 59 Minimizing your printer's environmental impact To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: Go to www.lexmark.com/recycle. From the Toner Cartridges section, select your country or region.
  • Page 60: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media Loading the standard or optional 250‑ or 550‑sheet tray Pull the tray out. Note: Do not remove trays while a job prints or while Busy appears on the display. Doing so may cause a jam. Squeeze the width guide tab, and then slide the guide to the correct position for the paper size being loaded.
  • Page 61 Loading paper and specialty media Unlock the length guide, squeeze the length guide tab, and then slide the guide to the correct position for the paper size being loaded. Notes: • Use the size indicators on the bottom of the tray to help position the guides. •...
  • Page 62 Loading paper and specialty media Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Duplex (two‑sided) printing Duplex (two‑sided) printing Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. If necessary, then adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
  • Page 63: Loading The 2000-Sheet Tray

    Loading paper and specialty media Loading the 2000‑sheet tray Pull the tray out. Pull up and slide the width guide to the correct position for the paper size being loaded. Unlock the length guide.
  • Page 64 Loading paper and specialty media Push the length guide release latch to raise the length guide, slide the guide to the correct position for the paper size being loaded, and then lock the guide. Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
  • Page 65 Loading paper and specialty media Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Single‑sided printing Single‑sided printing Duplex (two‑sided) printing Duplex (two‑sided) printing Note: Make sure the paper is below the maximum fill line located on the side of the tray.
  • Page 66: Loading The Multipurpose Feeder

    Loading paper and specialty media Insert the tray. Loading the multipurpose feeder Press the release latch, and then pull down the multipurpose feeder door.
  • Page 67 Loading paper and specialty media Pull the extension until it is fully extended. Squeeze and slide the width guide to the far right. Flex the sheets of paper or specialty media back and forth to loosen them. Do not fold or crease them. Straighten the edges on a level surface.
  • Page 68 Loading paper and specialty media Load the paper or specialty media. Slide the stack gently into the multipurpose feeder until it comes to a stop. Without an optional StapleSmart II Finisher With an optional StapleSmart II Finisher Single‑sided printing Single‑sided printing Duplex (two‑sided) printing Duplex (two‑sided) printing Notes:...
  • Page 69: Loading The Envelope Feeder

    Loading paper and specialty media Loading the envelope feeder Adjust the envelope support for the length of envelope being loaded: • Short envelopes—Fully close the envelope support. • Medium‑length envelopes—Extend the envelope support to the middle position. • Long envelopes—Fully extend the envelope support. Lift the envelope weight back toward the printer.
  • Page 70: Loading Business Cards Into The Adf

    Loading paper and specialty media Note: Do not exceed the maximum stack height by forcing envelope under the stack height limiter. Adjust the width guide to lightly touch the edge of the envelope stack. Lower the envelope weight to touch the envelope stack. From the home screen, set the paper size and paper type.
  • Page 71: Setting The Paper Size And Type

    Loading paper and specialty media Load the business cards facedown, short‑edge first into the ADF. Note: Make sure the last edge of the business card is aligned with the A8 mark on the ADF guide. Setting the paper size and type Setting the paper size and type for difficult media Setting the paper size and type allows the user to optimize the ability of the scanner to handle specific paper types and sizes such as letter, legal, tabloid, A5, A4 and A3.
  • Page 72 Loading paper and specialty media Select a value for Rough/Cotton. Note: Make sure the default value is not Normal. Touch Submit. Configuring the ADF scan settings for a specific paper size and type From the home screen, navigate to: > Paper Menu > Paper Size/Type > Default ADF Media Type > Rough/Cotton > Submit Touch >...
  • Page 73: Configuring Universal Paper Settings

    Loading paper and specialty media Configuring Universal paper settings The Universal Paper Size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus. Set the Paper Size for the specified tray to Universal when the size you want is not available from the Paper Size menu.
  • Page 74: Unlinking Trays

    Loading paper and specialty media The Paper Type setting must be set for all trays from the Paper Type menu available from the Paper Size/Type menu. Unlinking trays Note: Trays that do not have the same settings as any other tray are not linked. Change one of the following tray settings: •...
  • Page 75: Paper And Specialty Media Guidelines

    The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com. Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability.
  • Page 76: Grain Direction

    (electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor and discipline.
  • Page 77 Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
  • Page 78: Storing Paper

    (16 lb) • Multiple part forms or documents For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
  • Page 79 Paper and specialty media guidelines Paper size ADF - Automatic ADF - Mixed sizes Scanner glass Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) JIS B4 257 x 364 mm (10.12 x 14.33 in.) 297 x 420 mm (11.69 x 16.54 in.)
  • Page 80 Paper and specialty media guidelines Paper size 250‑ or 2000‑sheet MP feeder Manual Paper Manual Duplex unit 550‑sheet tray Envelope trays JIS B5 182 x 257 mm (7.2 x 10.1 in.) Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.)
  • Page 81: Supported Paper Types And Weights

    Paper and specialty media guidelines Paper size 250‑ or 2000‑sheet MP feeder Manual Paper Manual Duplex unit 550‑sheet tray Envelope trays 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.)
  • Page 82 Paper and specialty media guidelines Paper type 250‑ or Optional MP feeder Manual Paper Manual Duplex 550‑sheet trays 2000‑sheet Envelope tray Paper • Plain • Bond • Colored • Custom • Letterhead • Light • Heavy • Preprinted • Rough/Cotton •...
  • Page 83: Printing

    Click Print. Printing from a mobile device For the list of supported mobile devices and to download a compatible mobile printing application, visit http://lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer.
  • Page 84: Printing From A Flash Drive

    Printing Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, enter the file password from the scanner control panel. • You cannot print files for which you do not have printing permissions. Insert a flash drive into the USB port.
  • Page 85: Supported Flash Drives And File Types

    Printing From the scanner control panel, touch the document you want to print. Touch the arrows to increase the number of copies to print, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. •...
  • Page 86: Printing On Specialty Media

    • Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 12A5010 for A4‑size transparencies and Lexmark part number 70X7240 for letter‑size transparencies. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
  • Page 87: Tips On Using Labels

    “Ordering supplies” on page 219. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: • Feed labels from a 250‑sheet tray, a 550‑sheet tray, or the multipurpose feeder.
  • Page 88: Tips On Using Card Stock

    Printing Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities.
  • Page 89: Printing Information Pages

    Printing Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you choose to delete them. For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
  • Page 90: Printing A Directory List

    Printing Printing a directory list A directory list shows the resources stored in a flash memory or on the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Printing print quality test pages Print the print quality test pages to isolate print quality problems. Turn the printer off.
  • Page 91: Canceling A Print Job From The Computer

    Printing Canceling a print job from the computer For Windows users Open the printers folder. In Windows 8 From the Search charm, type run, and then navigate to: Apps list > Run > type control printers > OK In Windows 7 or earlier Click or click Start, and then click Run.
  • Page 92: Copying

    Copying Copying Automatic Document Feeder (ADF) Scanner glass • • Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or • Load letter- and A4- size documents into the ADF thin media (such as magazine clippings).
  • Page 93: Copying Photos

    Copying Copying photos Place a photo on the scanner glass. From the home screen, navigate to: Copy > Content > Photo > From the Content Source menu, select the setting that best matches the original photo. Touch > Copy It. Copying on transparencies or letterhead Load an original document into the ADF tray or on the scanner glass.
  • Page 94: Copying Different Paper Sizes

    Copying Copying different paper sizes Copying onto mixed paper sizes Load an original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Copy > Copy from > Mixed Sizes > Touch Copy to > Auto Size Match > >...
  • Page 95: Adjusting Copy Quality

    Copying Adjusting copy quality Load an original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Copy > Content > specify the content type of the document > Specify the content source of the document, and then touch >...
  • Page 96: Placing A Header Or Footer On Pages

    Copying • Make sure to set the copy size to 100%. Load an original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Copy > Advanced Options > Paper Saver > select the output you want > >...
  • Page 97: Understanding The Copy Options

    Copying Understanding the copy options Copy from This option opens a screen where you can select the paper size of the original document. • Touch the paper size that matches the original document. • To copy an original document that contains mixed paper sizes with the same width, touch Mixed Sizes. •...
  • Page 98: Save As Shortcut

    Copying Save As Shortcut This option lets you save the current settings by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Using the advanced options These options, among other things, allow you to customize the advanced imaging settings, combine multiple jobs into one, and clean the edges of the document.
  • Page 99: E-Mailing

    E-mailing E-mailing Automatic Document Feeder (ADF) Scanner glass • • Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or • Load letter- and A4- size documents into the ADF thin media (such as magazine clippings).
  • Page 100: Creating An E-Mail Shortcut

    E-mailing Fill in the fields with the appropriate information. Click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Type the scanner IP address or host name in the address field of your Web browser. If you do not know the IP address or host name of the scanner, then you can: •...
  • Page 101: E-Mailing A Document

    E-mailing E-mailing a document Sending an e-mail using the touch screen Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 102: Changing The Output File Type

    E-mailing Customizing e-mail settings Adding e-mail subject and message information Load an original document facedown, long edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
  • Page 103: File Name

    E-mailing Message This option lets you type a message that will be sent with your scanned attachment. File Name This option lets you customize the attachment file name. Original Size This option lets you set the paper size of the documents you are going to e‑mail. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑...
  • Page 104: Page Setup

    E-mailing Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. •...
  • Page 105: Faxing

    Faxing Faxing Automatic Document Feeder (ADF) Scanner glass • • Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or • Load letter- and A4- size documents into the ADF thin media (such as magazine clippings).
  • Page 106: Initial Fax Setup

    Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: station name (identification of the business, other entity, or individual sending the message) and station number (telephone number of the sending fax machine, business, other entity, or individual).
  • Page 107: Connecting To An Analog Telephone Line

    Faxing Connecting to an analog telephone line If your telecommunications equipment uses a US‑style (RJ11) telephone line, then follow these steps to connect the equipment: Connect one end of the telephone cable that came with the scanner to the scanner LINE port . Connect the other end of the telephone cable to an active analog telephone wall jack.
  • Page 108: Connecting To A Distinctive Ring Service

    Faxing • Depending on the ISDN port assignment, you may have to connect to a specific port. • When using a PBX system, make sure the call waiting tone is off. • When using a PBX system, dial the outside line prefix before dialing the fax number. •...
  • Page 109: Setting The Outgoing Fax Or Station Name And Number

    Faxing Country/Region • • Austria New Zealand • Cyprus • Netherlands • • Denmark Norway • • Finland Portugal • • France Sweden • Germany • Switzerland • • Ireland United Kingdom • Italy For some countries or regions, a telephone line adapter is included in the box. Use this adapter to connect an answering machine, telephone, or other telecommunications equipment to the printer.
  • Page 110: Creating Shortcuts

    Faxing Setting the date and time You can set the date and time so that they are printed on every fax you send. Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen.
  • Page 111: Creating A Fax Destination Shortcut Using The Touch Screen

    Faxing Type a unique name for the shortcut, and then enter the fax number. To create a multiple‑number shortcut, enter the fax numbers for the group. Note: Separate each fax number in the group with a semicolon (;). Assign a shortcut number. If you enter a number that is already in use, then you are prompted to select another number.
  • Page 112: Sending A Fax Using The Computer

    Faxing Sending a fax using the computer The printer driver fax option allows you to “print to fax,” where the scanner will send a queued document as a fax rather than print it. The fax option functions as a normal fax machine, but is controlled through the printer driver instead of the scanner control panel.
  • Page 113: Sending A Fax Using The Address Book

    Faxing Sending a fax using the address book The address book enables you to search for bookmarks and network directory servers. Note: If the address book feature is not enabled, then contact your system support person. Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 114: Customizing Fax Settings

    Faxing From the home screen, navigate to: Fax > > Browse shortcuts Using the virtual keyboard, type the name or part of the name of the person whose fax number you want to find. Note: Do not attempt to search for multiple names at the same time. Touch Done >...
  • Page 115: Viewing A Fax Log

    Faxing From the home screen, navigate to: Fax > enter the fax number > Options > Advanced Options > Delayed Send Note: If Fax Mode is set to Fax Server, then the Delayed Send button will not appear. Faxes waiting for transmission are listed in the Fax Queue.
  • Page 116: Canceling A Fax After The Original Documents Have Been Scanned To Memory

    Faxing Canceling a fax after the original documents have been scanned to memory On the home screen, touch Cancel Jobs. The Cancel Jobs screen appears. Touch the job or jobs you want to cancel. Only three jobs appear on the screen; touch the down arrow until the job you want appears, and then touch the job you want to cancel.
  • Page 117: Holding And Forwarding Faxes

    Faxing Scan Preview This option displays the first page of the image before it is included in the fax. When the first page is scanned, the scanning is paused and a preview image appears. Using the advanced options These options, among other things, allow you to customize advanced imaging settings, combine multiple jobs into one, and clean the edges of a document.
  • Page 118 Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 119: Scanning

    Scanning Scanning Automatic Document Feeder (ADF) Scanner glass • • Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or • Load letter- and A4- size documents into the ADF thin media (such as magazine clippings).
  • Page 120 Scanning Enter a shortcut number. Note: If you enter a number that is already in use, then you are prompted to select another number. Click Add. Creating an FTP shortcut using the scanner control panel From the scanner home screen, navigate to: FTP >...
  • Page 121: Scanning To A Computer Or To A Flash Drive

    Scanning Scanning to an FTP using the address book Load an original document facedown, long edge first into the ADF tray or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
  • Page 122: Scanning To A Flash Drive

    Scanning Select your scan settings, and then click Next. Select a location on your computer where you want to save the scan image. Type a scan name. Note: The scan name is the name that appears in the Scan Profile list on the display. Click Submit.
  • Page 123: Using The Scanback Utility

    Make larger scans without losing detail • Scan two‑sided documents Using the ScanBack Utility You can use the Lexmark ScanBack Utility to create scan‑to‑PC profiles. The ScanBack Utility can be downloaded from the Lexmark Web site at http://support.lexmark.com. Set up a scan‑to‑PC profile: Launch the ScanBack Utility.
  • Page 124 Scanning Original Size This option lets you set the paper size of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑ and legal‑size pages). Send As This option lets you set the output type for the scan image.
  • Page 125 Scanning Using the advanced options These options, among other things, allow you to customize the advanced imaging settings, combine multiple jobs into one, and clean the edges of the document.
  • Page 126: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menus list Supplies Paper Menu Reports Settings Replace Supply Default Source Menu Settings Page General Settings Separator Pad Paper Size/Type Device Statistics Copy Settings Pick Roller Configure MP Network Setup Page Fax Settings Envelope Enhance Network [x] Setup Page E‑mail Settings...
  • Page 127: Supplies Menu

    Understanding the printer menus Supplies menu Menu item Description Replace Supply Provides the option to reset the supply counter for the separator pad and pick roller Separator Pad • Select Yes to reset the supply counter. Pick Roller • Select No to exit. Separator Pad Shows the status of the separator pad Replace...
  • Page 128: Paper Size/Type Menu

    Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Letter Notes: Legal • Letter is the U.S. factory default setting. A4 is the international factory Executive default setting. Oficio (México) • For trays with automatic size sensing, only the size detected by the Folio hardware appears.
  • Page 129 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Letter Notes: Legal • Letter is the U.S. factory default setting. A4 is the international factory Executive default setting. Oficio (México) • From the Paper menu, Configure MP Feeder must be set to Cassette in Folio order for MP Feeder Size to appear as a menu.
  • Page 130 Understanding the printer menus Envelope Feeder Size Specify the size of the envelope being loaded in the envelope feeder. 10 Envelope Note: This menu appears only when a supported envelope feeder is DL Envelope installed. C5 Envelope B5 Envelope Other Envelope 7 3/4 Envelope 9 Envelope Envelope Feeder Type...
  • Page 131: Configure Mp Menu

    Understanding the printer menus Manual Envelope Size Specify the size of the envelope being manually loaded. 10 Envelope Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the DL Envelope international factory default setting. C5 Envelope B5 Envelope Other Envelope 7 3/4 Envelope 9 Envelope...
  • Page 132: Envelope Enhance

    Understanding the printer menus Envelope Enhance The envelope conditioner significantly reduces the wrinkling of some envelopes. Menu item Description Envelope Enhance Enables or disables the envelope conditioner Notes: 1 (Least) • The factory default setting is 5. • If noise reduction is more important than wrinkle reduction, then decrease the setting.
  • Page 133 Understanding the printer menus Menu item Description Recycled Texture Specifies the relative texture of the recycled paper loaded in a specific tray Normal Note: Normal is the factory default setting. Rough Smooth Labels Texture Specifies the relative texture of the labels loaded in a specific tray Normal Note: Normal is the factory default setting.
  • Page 134: Paper Weight Menu

    Understanding the printer menus Menu item Description Rough/Cotton Texture Specifies the relative texture of the paper loaded in a specific tray Rough Note: Rough is the factory default setting. Custom [x] Texture Specifies the relative texture of the custom paper loaded in a specific tray Normal Note: Normal is the factory default setting.
  • Page 135: Paper Loading Menu

    Understanding the printer menus Rough Envelope Weight Specify the relative weight of the envelopes loaded. Heavy Note: Heavy is the factory default setting. Light Normal Letterhead Weight Specify the relative weight of the letterhead loaded. Normal Note: Normal is the factory default setting. Heavy Light Preprinted Weight...
  • Page 136 Understanding the printer menus Menu item Description Labels Loading Determines whether 2‑sided printing occurs for all jobs that specify Labels as the paper type Duplex Note: Off is the factory default setting. Vinyl Labels Loading Determines whether 2‑sided printing occurs for all jobs that specify Vinyl Labels as the paper type Duplex Note: Off is the factory default setting.
  • Page 137: Custom Types Menu

    Understanding the printer menus Custom Types menu Menu item Description Custom Type [x] Associates a paper or specialty media type with a factory default Custom Type [x] name or a user‑defined Custom Name created from the Embedded Paper Web Server or from MarkVision Professional Card Stock Transparency...
  • Page 138: Custom Scan Sizes Menu

    Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name, scan sizes, and options. The custom scan size name replaces Custom Scan Size [x] in the printer menus. Scan Size Name Media Type Notes: Plain Paper •...
  • Page 139: Universal Setup Menu

    Understanding the printer menus Universal Setup menu These menus are used to specify the height, width, and feed direction of the Universal Paper Size. The Universal Paper Size is a user‑defined paper size setting. It is listed with the other paper size settings and includes similar options, such as support for duplex printing and printing multiple pages on one sheet.
  • Page 140 Understanding the printer menus Menu item Description Configure Bins Specifies configuration options for exit bins Mailbox Notes: Link • Mailbox is the factory default setting. This setting Mail Overflow treats each bin as a separate mailbox. Link Optional • Link configures all available bins as one large exit bin. Type Assignment •...
  • Page 141: Reports Menu

    Understanding the printer menus Reports menu Reports menu Menu item Description Menu Settings Page Prints a report containing information about the paper loaded into trays, installed memory, total page count, alarms, timeouts, scanner control panel language, TCP/IP address, status of supplies, status of the network connection, and other information Device Statistics Prints a report containing printer statistics such as supply information and details...
  • Page 142: Active Nic Menu

    Understanding the printer menus Menu item Description Print Directory Prints a list of all the resources stored on an optional flash memory card or scanner hard disk Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or scanner hard disk is installed correctly and working.
  • Page 143 Understanding the printer menus Menu item Description NPA Mode Sets the scanner to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. • Changing this setting from the scanner control panel and then exiting the menus causes the scanner to restart.
  • Page 144: Network Reports Menu

    Understanding the printer menus Menu item Description Standard Network Setup Displays and sets network settings Reports Note: The Wireless menu appears only when the scanner is connected to a Network Card wireless network. TCP/IP IPv6 Wireless AppleTalk Network [x] Setup Reports Network Card TCP/IP...
  • Page 145: Tcp/Ip Menu

    Understanding the printer menus Menu item Description Job Timeout Sets the amount of time in seconds before a network print job is canceled. 0, 10–255 Notes: • 90 seconds is the factory default setting. • A setting value of 0 disables the timeout. •...
  • Page 146: Ipv6 Menu

    Understanding the printer menus Menu item Description Enable FTP/TFTP Enables the built-in FTP server, which allows you to send files to the scanner using File Transfer Protocol. Note: Yes is the factory default setting. Enable HTTP Server Enables the built-in web server (Embedded Web Server). When enabled, the scanner can be monitored and managed remotely using a Web browser.
  • Page 147: Wireless Menu

    Understanding the printer menus Menu item Description Enable DHCPv6 Enables DHCPv6 in the printer Note: On is the factory default setting. Wireless menu Use the following menu to view or configure the wireless internal print server settings. Note: This menu is available only for models connected to a wireless network. The Wireless menu is available from the Network/Ports menu: Network/Ports >...
  • Page 148: Standard Usb Menu

    Understanding the printer menus Menu item Description Activate Activates AppleTalk support Note: Yes is the factory default setting. View Name Shows the assigned AppleTalk name Note: The name can be changed only from the Embedded Web Server. View Address Shows the assigned AppleTalk address Note: The address can be changed only from the Embedded Web Server.
  • Page 149 Understanding the printer menus Menu item Description USB Buffer Sets the size of the USB input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. Disabled • Disabled turns off job buffering. Any jobs already buffered on the scanner hard disk are printed before normal processing resumes.
  • Page 150 Understanding the printer menus Parallel [x] menu Menu item Description PCL SmartSwitch Sets the scanner to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default language Notes: • On is the factory default setting. •...
  • Page 151 Understanding the printer menus Menu item Description Job Buffering Temporarily stores print jobs on the scanner hard disk before printing Notes: • Off is the factory default setting. Auto • On buffers print jobs on the scanner hard disk. • Auto buffers print jobs only if the scanner is busy processing data from another input port.
  • Page 152 Understanding the printer menus Menu item Description ENA gateway Sets the gateway information for an external print server yyy.yyy.yyy.yyy Note: This menu appears only when the scanner is attached to an external print server through the USB port. Serial [x] menu Menu item Description PCL SmartSwitch...
  • Page 153 Understanding the printer menus Menu item Description Serial Buffer Sets the size of the serial input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. Disabled • Disabled turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed.
  • Page 154: Smtp Setup Menu

    Understanding the printer menus Menu item Description Baud Specifies the rate at which data can be received through the serial port 9600 Notes: 19200 • 9600 is the factory default setting. 38400 • 138200, 172800, 230400, and 345600 baud rates are only displayed in the 57600 Standard Serial menu.
  • Page 155: Security Menu

    Understanding the printer menus Menu item Description Use SSL Sets the printer to use SSL for increased security when connecting to the SMTP server Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
  • Page 156: Miscellaneous Security Settings Menu

    Understanding the printer menus Miscellaneous Security Settings menu Menu item Description Login Restrictions Limits the number and time frames of failed login attempts from the scanner control panel before all users are locked out Login failures Failure time frame Notes: Lockout time •...
  • Page 157: Confidential Print Menu

    Understanding the printer menus Confidential Print menu Menu item Description Max Invalid PIN Limits the number of times an invalid PIN can be entered Notes: 2–10 • Off is the factory default setting. • This menu appears only when a formatted, non-defective scanner hard disk is installed.
  • Page 158: Security Audit Log Menu

    Understanding the printer menus Wiping Mode Specify the mode for erasing temporary data files. Note: Auto is the factory default setting. Auto Manual Automatic Method Specify a method for automatic disk wiping. Single pass Notes: Multi‑pass • Single pass is the factory default setting. •...
  • Page 159 Understanding the printer menus Menu item Description Configure Log Specifies whether and how audit logs are created Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. Enable Remote Syslog •...
  • Page 160: Set Date And Time Menu

    Understanding the printer menus Set Date and Time menu Menu item Description Current Date and Time Lets you view the current date and time settings for the printer Manually Set Date and Time Note: Date/Time is set in YYYY-MM-DD HH:MM:SS format. [input date and time] Time Zone Note: GMT is the factory default setting.
  • Page 161: Settings Menu

    Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Note: All languages may not be available for all models. Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian...
  • Page 162 Understanding the printer menus Quiet Mode Reduce the amount of noise produced by the printer. Notes: • Off is the factory default setting. This supports the performance specifications for your printer. • On configures the printer to produce as little noise as possible.
  • Page 163 Understanding the printer menus Paper Sizes Specify the unit of measure for paper sizes. Notes: Metric • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Scan to PC Port Range Specify a valid port range for printers behind a port blocking firewall.
  • Page 164 Understanding the printer menus Displayed Information (continued) Customize the displayed information for Paper Jam, Load Paper, and Service Errors. Paper Jam Select from the following options: Load Paper Display Service Errors Message to Display Default Alternate Default [text entry] Alternate [text entry] Notes: •...
  • Page 165 Understanding the printer menus One Page Copy Set copies from the scanner glass to only one page at a time. Note: Off is the factory default setting. Output Lighting Set the amount of light from the standard bin. Normal/Standby Mode Notes: •...
  • Page 166 Understanding the printer menus Location Specify the location of the scanner. Note: The location is stored on the Embedded Web Server. Alarms Set an alarm to sound when operator intervention is required. Alarm Control For each alarm type, select from the following options: Cartridge Alarm Staple Alarm Single...
  • Page 167 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits for additional data before canceling a print job. Wait Timeout 15–65535 Notes: Disabled • 40 is the factory default setting. • Wait Timeout is available only when the printer is using PostScript emulation.
  • Page 168: Copy Settings Menu

    Understanding the printer menus Factory Defaults Use the factory default settings. Do Not Restore Notes: Restore Now • Do Not Restore is the factory default setting. • Restore Now returns all scanner settings to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted.
  • Page 169 Understanding the printer menus Collate Stack the pages of a print job in sequence when printing multiple copies. On [1,2,1,2,1,2] Note: On is the factory default setting. Off [1,1,1,2,2,2] Staple Enable the staple finisher. Notes: • Off is the factory default setting. •...
  • Page 170 Understanding the printer menus Separator Sheets Place a sheet of paper between pages, copies, or jobs. Note: Off is the factory default setting. Between Copies Between Jobs Between Pages Separator Sheet Source Specify the separator sheet source. Tray [x] Note: Tray 1 is the factory default setting. Manual Feeder Darkness Lighten or darken the output.
  • Page 171 Understanding the printer menus Custom Job scanning Scan a document that contains mixed paper sizes into a single copy job. Notes: • Off is the factory default setting. • This menu appears only when a scanner hard disk is installed. Allow Save as Shortcut Save custom copy settings as shortcuts.
  • Page 172: Fax Settings Menu

    Understanding the printer menus Sharpness Adjust the amount of sharpness of a copy job. 1–5 Note: 3 is the factory default setting. Temperature Specify warm or cool outputs. Cool values generate a bluer output than the ‑4 to 4 default while warm values generate a redder output than the default. Note: 0 is the factory default setting.
  • Page 173 Understanding the printer menus Caller ID Specify the type of caller ID being used. Note: This menu appears only when the selected country supports multiple patterns. Alternate Fax number masking Specify the direction from where digits are masked in an outgoing fax number. Notes: From left •...
  • Page 174 Understanding the printer menus Fax Cover Fax Cover Page Configure the fax cover page. Off by default Notes: On by default • Off by default is the factory default setting for Fax Cover Page. Never use • Off is the factory default setting for all other menu items. Always use Include To field Include From field...
  • Page 175 Understanding the printer menus Original Size Specify the size of the original document. Letter Notes: Legal • Mixed Sizes is the U.S. factory default setting. A4 is the international factory Executive default setting. Tabloid • Difficult Media Letter, Difficult Media Legal, and Difficult Media Tabloid appear Folio only when the unit of measure for paper sizes is set to US.
  • Page 176 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting. Dial Prefix Enter a dialing prefix, such as 99.
  • Page 177 Understanding the printer menus Max Speed Specify the maximum speed in baud at which faxes are sent. 2400 Note: 33600 is the factory default setting. 4800 9600 14400 33600 Custom Job scanning Scan a document that contains mixed paper sizes into a single file. Note: Off is the factory default setting.
  • Page 178 Understanding the printer menus ADF Skew Fix Correct the slight skew in the scanned image. Note: Off is the factory default setting. Scan edge to edge Specify if the original document is scanned edge-to‑edge before faxing. Note: Off is the factory default setting. Sharpness Adjust the sharpness of a fax.
  • Page 179 Understanding the printer menus Sides (Duplex) Enable two‑sided printing for incoming fax jobs. Note: Off is the factory default setting. Separator Sheets Enable the printer to include separator sheets for incoming fax jobs. Note: Off is the factory default setting. Before Job After Job Separator Sheet Source...
  • Page 180 Understanding the printer menus Holding Faxes Enable the printer to hold received faxes from printing until they are released. Held Fax Mode Note: Off is the factory default setting. Always On Manual Scheduled Staple Specify whether prints are stapled. 1 staple Enable Color Fax Receive Enable the printer to receive fax in color and print it in grayscale.
  • Page 181 Understanding the printer menus Speaker Settings Menu item Description Speaker Mode Specify the mode of the speaker. On until Connected Note: On until Connected is the factory default setting. A sound is issued until the Always On fax connection is made. Always Off Speaker Volume Set the speaker volume to high or low.
  • Page 182 Understanding the printer menus Menu item Description Content Type Specifies the content of the original document Text/Photo Note: Text is the factory default setting. Photo Text Graphics Content Source Specifies how the original document was produced Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film...
  • Page 183 Understanding the printer menus Menu item Description Original Size Specifies the paper size of the original document Letter Notes: Legal • Mixed Sizes is the U.S. factory default setting. A4 is the international factory Executive default setting. Tabloid • Difficult Media Letter, Difficult Media Legal, and Difficult Media Tabloid appear Folio only when the unit of measure for paper sizes is set to US.
  • Page 184: E‑Mail Settings Menu

    Understanding the printer menus E‑mail Settings menu Menu item Description E‑mail Server Setup Specifies e‑mail server information Subject Message File Name E‑mail Server Setup Sends a copy of the e-mail back to the sender Send me a copy Note: Never appears is the factory default setting. Never appears On by default Off by default...
  • Page 185 Understanding the printer menus Menu item Description PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7 • 1.5 is the factory default setting for PDF Version. A–1a • Normal is the factory default setting for PDF Compression. A–1b • Off is the factory default setting for Secure and Searchable PDF.
  • Page 186 Understanding the printer menus Menu item Description Original Size Specifies the paper size of the original document Letter Note: Legal Notes: Executive • Letter is the US factory default setting. A4 is the international factory default Tabloid setting. Folio • Difficult Media Letter, Difficult Media Legal, and Difficult Media Tabloid appear Statement only when the unit of measurement for paper sizes is set to US.
  • Page 187 Understanding the printer menus Menu item Description Photo Default Sets the quality of a photo image in relation to file size and the quality of the image 5–90 Note: 50 is the factory default setting. E‑mail images sent as Specifies how the scanned images are e‑mailed Attachment Note: Attachment is the factory default setting.
  • Page 188 Understanding the printer menus Menu item Description Color Balance Enables an equal balance of colors in the output Cyan - Red Magenta - Green Yellow - Blue Color Dropout Specifies which color to drop and adjusts the dropout setting for each color threshold Color Dropout Notes: None...
  • Page 189: Ftp Settings Menu

    Understanding the printer menus FTP Settings menu Menu item Description Format Specifies the format of the file for FTP sending PDF (.pdf) Note: PDF (.pdf) is the factory default setting. TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Settings Configures the PDF settings PDF Version Notes: 1.2–1.7...
  • Page 190 Understanding the printer menus Menu item Description Resolution Specifies the resolution of the scan job in dots per inch (dpi) 150 dpi Note: 150 dpi is the factory default setting. 200 dpi 300 dpi 400 dpi 600 dpi 75 dpi Darkness Lightens or darkens the output 1–9...
  • Page 191 Understanding the printer menus Menu item Description JPEG Quality Sets the quality of a JPEG photo image in relation to file size and the quality of the image Best for content 5–90 Notes: • Best for content is the factory default setting. •...
  • Page 192 Understanding the printer menus Menu item Description File Name Lets you enter a file name Notes: • There is a text limitation of 53 characters. • A timestamp is added to the file name. Custom Job Scanning Lets you scan a document that contains mixed paper sizes into a single scan job Note: Off is the factory default setting.
  • Page 193: Flash Drive Menu

    Understanding the printer menus Menu item Description Negative Image Creates a negative image of the original document Note: Off is the factory default setting. Shadow Detail Adjusts the amount of shadow detail visible on a scanned image ‑4 to 4 Note: 0 is the factory default setting.
  • Page 194 Understanding the printer menus Menu item Description Content Type Specifies the content of the original document Text/Photo Note: Text/Photo is the factory default setting. Photo Text Graphics Content Source Specifies how the original document was produced Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film...
  • Page 195 Understanding the printer menus Menu item Description Original Size Specifies the paper size of the original document Letter Notes: Legal • The measurement of the Universal paper size should not exceed Executive 11.69 x 17 inches (296.9 x 431.8 mm) in the ADF and 3 x 5.5 inches SEF Tabloid (76.2 x 139.7 mm) on the scanner glass.
  • Page 196 Understanding the printer menus Menu item Description Photo Default Sets the quality of a photo image in relation to file size and quality 5–90 Note: 50 is the factory default setting. Use Multi‑Page TIFF Provides a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page.
  • Page 197 Understanding the printer menus Menu item Description Color Dropout Specifies which color to drop and adjusts the dropout setting for each color threshold Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
  • Page 198: Print Settings

    Understanding the printer menus Print Settings Copies Specifies a default number of copies for each print job 1–999 Note: 1 is the factory default setting. Paper Source Sets a default paper source for all print jobs Tray [x] Notes: MP Feeder •...
  • Page 199: Setup Menu

    Understanding the printer menus Paper Saver Ordering Specifies the positioning of multiple‑page images when using N‑up (pages per side) Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of page images and whether they are in Vertical portrait or landscape orientation.
  • Page 200 Understanding the printer menus Menu item Description Job Waiting Specifies if print jobs are removed from the print queue when they require unavailable printer options or custom settings. These print jobs are stored in a separate print queue, so other jobs print normally.
  • Page 201: Finishing Menu

    Understanding the printer menus Menu item Description Print All Order Specifies the order in which held and confidential jobs are printed when Print All is selected Alphabetical Oldest First Note: Alphabetical is the factory default setting. Newest First Finishing menu Menu item Description Sides (Duplex)
  • Page 202 Understanding the printer menus Menu item Description Separator Sheets Specifies whether blank separator sheets are inserted Notes: Between Copies • None is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to On.
  • Page 203: Quality Menu

    Understanding the printer menus Menu item Description Offset Pages Offsets pages at certain instances None Notes: Between Copies • None is the factory default setting. Between Jobs • Between Copies offsets each copy of a print job if Collate is set to On. If Collate is set to Off, each set of printed pages are offset, such as all page 1's and all page 2's.
  • Page 204 Understanding the printer menus Menu item Description Gray Correction Allows the user to print mid‑gray images Auto Note: Auto is the factory default setting. Brightness Adjusts brightness in color print jobs ‑6 to 6 Notes: • 0 is the factory default setting. ‑6 is the maximum decrease.
  • Page 205: Utilities Menu

    Understanding the printer menus Menu item Description Disk Near Full Action Determines how the scanner responds when the hard disk is nearly full None Notes: E‑mail Current Log • None is the factory default setting. E‑mail & Delete Current Log •...
  • Page 206 Understanding the printer menus Menu item Description Format Flash Formats the flash memory Warning—Potential Damage: Do not turn off the scanner while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. •...
  • Page 207: Postscript Menu

    Understanding the printer menus Menu item Description Annotations Prints annotations in a PDF Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Menu item Description Print PS Error Prints a page containing the PostScript error Note: Off is the factory default setting.
  • Page 208 Understanding the printer menus Menu item Description Symbol Set Specifies the symbol set for each font name 10U PC‑8 Notes: 12U PC‑850 • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols.
  • Page 209 Understanding the printer menus Menu item Description PCL Emulation Settings Specifies whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command Auto CR after LF Note: Off is the factory default setting. PCL Emulation Settings Specifies whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command Auto LF after CR...
  • Page 210: Html Menu

    Understanding the printer menus HTML menu Menu Item Description Font Name Joanna MT Sets the default font for HTML documents Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font.
  • Page 211: Image Menu

    The Help menu consists of a series of Help pages that are stored in the scanner as PDF files. They contain information about using the scanner and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the scanner. Other translations are available on the Lexmark Web site at www.lexmark.com.
  • Page 212 Understanding the printer menus Menu item Description Print All Guides Prints all the guides Copy Guide Provides information about making copies and changing settings Fax Guide Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings E‑mail Guide Provides information about sending e‑mails using addresses, shortcut numbers, or the address book, and about changing settings...
  • Page 213: Maintaining The Scanner

    Maintaining the scanner Maintaining the scanner Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the scanner Make sure the scanner is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the scanner, unplug the power cord from the wall outlet and disconnect all cables from the scanner before proceeding.
  • Page 214: Cleaning The Adf Glass

    Maintaining the scanner Cleaning the ADF glass Slightly dampen a soft, lint-free cloth or paper towel with water. Notes: • You may also dampen a paper towel with ammonia-free, deionized glass cleaner. • The cleaning kit for the scanner glass could also be used for this task. Open the ADF cover.
  • Page 215 Maintaining the scanner When cleaning ADF parts, use the cleaning kit that came with the scanner. Remove the cleaning kit from its container under the exit tray. Unpack and unfold the cleaning cloth. Open the ADF cover. Using the cleaning cloth, wipe the rollers in the upper portion of the ADF until all residue is removed. Two rollers that do not rotate freely Six rollers that rotate freely...
  • Page 216 Maintaining the scanner To clean the rollers that do not rotate freely, push each roller inward, rotate it, then wipe it with the cleaning cloth. To clean the rollers that rotate freely, wipe the rollers until all residue is removed.
  • Page 217 Maintaining the scanner Using the cleaning cloth, wipe the rollers in the lower portion of the ADF until all residue is removed. Six rollers that do not rotate freely Six rollers that rotate freely To clean the rollers that do not rotate freely, manually rotate the last roller toward the ADF entrance. This will reposition the other rollers that do not rotate freely.
  • Page 218: Cleaning The Touch Screen

    Maintaining the scanner To clean the rollers that rotate freely, wipe the rollers until all residue is removed. Wait for 3 minutes to let the rollers dry. Cleaning the touch screen Clean the scanner touch screen regularly to remove fingerprints and smudges. Make sure the scanner is turned off and unplugged from the wall outlet.
  • Page 219: Checking The Status Of Supplies

    The Device Status page appears, displaying a summary of supply levels. Ordering supplies To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to the Lexmark Web site at www.lexmark.com...
  • Page 220: Ordering Print Cartridges

    Firmly shake the cartridge side‑to‑side and front‑to‑back several times to redistribute toner. Reinsert the cartridge and continue printing. Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge. Part name Lexmark Return Program Cartridge Regular cartridge For the US and Canada Print cartridge...
  • Page 221: Ordering A Maintenance Kit

    Maintaining the scanner Part name Lexmark Return Program Cartridge Regular cartridge For the Asia Pacific Region Print cartridge T650A11P T650A21P High-yield print cartridge T650H11P T650H21P Extra-high-yield print cartridge* T654X11P T654X21P High-yield print cartridge for Label T650H04P Not applicable applications Extra-high-yield print cartridge for Label...
  • Page 222: Ordering Staple Cartridges

    Maintaining the scanner Part name Part number Charge roll assembly 40X5852 Ordering a fuser To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge, and then view the label on the fuser. Part name Part number T1 fuser 40X1870 (100 V)
  • Page 223: Replacing Supplies

    Maintaining the scanner Replacing supplies Replacing the separator pad Turn the printer off, and then open the ADF cover. Remove the separator pad. Unpack the new separator pad, and then install it in the scanner.
  • Page 224: Statement Of Volatility

    Maintaining the scanner Close the ADF cover. Dispose of the old separator pad. Securing the memory before moving the scanner Statement of Volatility Your scanner contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data.
  • Page 225: Erasing Volatile Memory

    Maintaining the scanner • The scanner is being moved to a different department or location. • The scanner is being serviced by someone from outside your organization. • The scanner is being removed from your premises for service. Disposing of a printer or scanner hard drive Note: Not all printers or scanners have a hard disk installed.
  • Page 226: Erasing Printer Hard Disk Memory

    Maintaining the scanner Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion. Using the printer control panel Turn off the printer.
  • Page 227 Maintaining the scanner CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or scanner damage: • Make sure your fingers are not under the scanner when you set it down. • Put the scanner on a flat and stable surface. •...
  • Page 228: Administrative Support

    For more information, go to the Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at http://support.lexmark.com. Checking the status of the scanner Type the scanner IP address or host name in the address field of your Web browser.
  • Page 229: Viewing Reports

    Administrative support If you do not know the IP address or host name of the scanner, then you can: • View the information on the scanner control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section.
  • Page 230: Clearing Jams

    Clearing jams Clearing jams By carefully selecting paper and loading it properly, you can avoid most jams. If jams occur, follow the steps outlined in this chapter. If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is available.
  • Page 231: 200-201 Paper Jams

    Clearing jams Area Jam numbers What to do 200–201 Open the front door to remove the print cartridge, and then remove the jammed paper. 202–203 Remove the jammed paper from the top rear door or standard exit bin. Remove the jammed paper from the bottom rear door or the front portion of Tray 1. 231–239 Open the duplex door, and then remove the jammed paper.
  • Page 232: Paper Jams

    Clearing jams Lift and pull the print cartridge out of the printer. Warning—Potential Damage: Do not touch the photoconductor drum on the underside of the cartridge. Use the cartridge handle whenever you are holding the cartridge. Place the print cartridge aside on a flat, smooth surface. Warning—Potential Damage: Do not leave the cartridge exposed to light for extended periods.
  • Page 233 Clearing jams Paper jam inside the printer Pull down the top rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the top rear door. From the scanner control panel, touch Continue, jam cleared.
  • Page 234: 230 Paper Jam

    Clearing jams 230 paper jam Paper jam in the duplex unit Remove the standard tray from the printer. Pull down the bottom rear door.
  • Page 235 Clearing jams Push down the tab. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the bottom rear door. Insert the standard tray. From the scanner control panel, touch Continue, jam cleared. Paper jam in the standard tray Remove the standard tray from the printer.
  • Page 236: 231-239 Paper Jams

    Clearing jams Insert the standard tray. From the scanner control panel, touch Continue, jam cleared. 231–239 paper jams Paper jam in the duplex unit Push in and hold the latch while pulling up the rear door of the optional duplex unit. Firmly grasp the jammed paper on each side, and then gently pull it out.
  • Page 237 Clearing jams Paper jam in the standard tray Remove the standard tray from the printer. Remove the duplex jam access tray. Raise the recessed duplex bar. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
  • Page 238: 24X Paper Jam

    Clearing jams 24x paper jam Pull out the tray indicated on the display. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Reinsert the tray. From the scanner control panel, touch Continue, jam cleared. If the jam message persists for a 250‑...
  • Page 239: 250 Paper Jam

    Clearing jams 250 paper jam From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Flex the sheets of paper back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
  • Page 240: Paper Jam

    Clearing jams 260 paper jam The envelope at the bottom of the stack enters the printer first. Lift the envelope weight, and then remove all the envelopes. If the jammed envelope has entered the printer and cannot be pulled out, then lift the envelope feeder up and out of the printer.
  • Page 241: Paper Jam

    Clearing jams Reinstall the envelope feeder. Make sure it snaps into place. Flex and stack the envelopes. Reload the envelopes in the envelope feeder. Adjust the paper guide. Lower the envelope weight. From the scanner control panel, touch Continue, jam cleared. 281 paper jam From the stapler exit bin, firmly grasp the jammed paper on each side, and then gently pull it out.
  • Page 242: Paper Jam

    Clearing jams 283 paper jam Press the latch to open the stapler door. Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer. Use the metal tab to lift the staple guard, and then remove any loose staples.
  • Page 243: 2Yy.xx Paper Jams

    Clearing jams Press down on the staple guard until it snaps into place. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. Close the stapler door. From the scanner control panel, touch Continue, jam cleared. 2yy.xx paper jams The scanner failed to feed one or more pages through the ADF.
  • Page 244: Troubleshooting

    Troubleshooting Troubleshooting The indicator light is blinking The indicator light blinks red until you set up fax and e‑mail. To disable the blinking light, follow these steps: Note: Before completing these instructions for a scanner on a network, make sure the fax cables are connected. From the home screen, navigate to: Menus >...
  • Page 245 Troubleshooting Change [paper source] to [paper size] Try one or more of the following: • Touch Use current [paper source] to ignore the message and print from the selected tray. • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the scanner control panel Paper menu, and then touch Paper changed, continue •...
  • Page 246: Close Door Or Insert Cartridge

    Troubleshooting Remove the indicated tray. Reattach the tray. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. If the error occurs again, then: Turn the printer off. Unplug the power cord from the wall outlet. Remove the tray.
  • Page 247: Insert Staple Cartridge

    Troubleshooting Error reading USB hub. Remove hub. An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one. If restarting job, replace originals that have not begun to exit the scanner Try one or more of the following: •...
  • Page 248: Install Envelope Feeder

    Troubleshooting Connect the power cord to a properly grounded outlet. Restart the printer. • Cancel the current job. Install envelope feeder Try one or more of the following: • Install the envelope feeder. Turn the printer off. Unplug the power cord from the wall outlet. Install the envelope feeder.
  • Page 249 Troubleshooting Load [src] with [custom string] Try one or more of the following: • Load the specified paper in the tray or feeder. • Touch Paper loaded, continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default paper source.
  • Page 250: Load Staples

    Troubleshooting Load Manual Feeder with [paper size] Try one or more of the following: • Load the specified paper in the manual feeder. • Touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing. •...
  • Page 251 Troubleshooting Remove the specified bin. Reattach the bin. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. • Remove the specified bin: Turn the printer off. Unplug the power cord from the wall outlet. Remove the specified bin.
  • Page 252: Remove Paper From Standard Output Bin

    Troubleshooting If the error occurs again, then: Turn the printer off. Unplug the power cord from the wall outlet. Remove the envelope feeder. Contact customer support. • From the scanner control panel, touch Continue to clear the message and print without using the envelope feeder. Remove packaging material, [area name] Remove any remaining packaging material from the specified location.
  • Page 253 Troubleshooting Replace jammed originals if restarting job. Try one or more of the following: • Touch Cancel job to clear the message and cancel the scan job. • Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job.
  • Page 254: Restore Held Jobs

    Troubleshooting Restore Held Jobs? Try one or more of the following: • Touch Restore to restore all held jobs stored on the scanner hard disk. • Touch Do not restore if you do not want any print jobs to be restored. Scan document too long The scan job exceeds the maximum number of pages.
  • Page 255: Insufficient Memory To Support Resource Save Feature

    Troubleshooting 30.xx Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. Note: The message disappears when a new cartridge is installed. 31.xx Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32.xx Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one.
  • Page 256: Insufficient Memory To Collate Job

    Troubleshooting 37 Insufficient memory to collate job Try one or more of the following: • Touch Continue to print the portion of the job already stored and begin collating the rest of the print job. • Cancel the current print job. 37 Insufficient memory, some Held Jobs were deleted The printer deleted some held jobs in order to process current jobs.
  • Page 257: Not Enough Free Space In Flash Memory For Resources

    Troubleshooting 52 Not enough free space in flash memory for resources Try one or more of the following: • Touch Continue to clear the message and continue printing. Downloaded fonts and macros not previously stored in flash memory are deleted. •...
  • Page 258: Standard Usb Port Disabled

    Troubleshooting 56 Parallel port [x] disabled Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is not set to Disabled. 56 Serial port [x] disabled Try one or more of the following: •...
  • Page 259: Too Many Disks Installed

    Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. 58 Too many disks installed Turn the scanner off. Unplug the power cord from the wall outlet. Remove the excess hard disks. Connect the power cord to a properly grounded electrical outlet. Turn the scanner back on.
  • Page 260: Remove Defective Disk

    Troubleshooting Try one or more of the following: • Remove the envelope feeder. • From the scanner control panel, touch Continue to clear the message and continue printing without using the envelope feeder. 59 Incompatible output bin [x] Try one or more of the following: •...
  • Page 261: Cartridge Low

    Troubleshooting 88 Cartridge low Remove the specified cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs. Firmly shake the cartridge side‑to‑side and front‑to‑back several times to redistribute the toner. Reinsert the cartridge, and then touch Continue to clear the message and continue printing.
  • Page 262: Scanner Disabled By Admin

    The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: •...
  • Page 263: Solving Printing Problems

    Troubleshooting • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on.
  • Page 264: Confidential And Other Held Jobs Do Not Print

    Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at http://support.lexmark.com. USB,...
  • Page 265: Job Prints From The Wrong Tray Or On The Wrong Paper

    Troubleshooting URN OFF THE ROTECT SETTING From the home screen, navigate to: > Settings > General Settings > Print Recovery > Page Protect > Off > Submit HANGE THE ENVIRONMENTAL SETTINGS When using Eco‑Mode or Quiet Mode settings, you may notice a reduction in performance. Job prints from the wrong tray or on the wrong paper HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray:...
  • Page 266: Large Jobs Do Not Collate

    Troubleshooting Large jobs do not collate These are possible solutions. Try one or more of the following: AKE SURE OLLATE IS SET TO From the Finishing menu or Print Properties, set Collate to On. Note: Setting Collate to Off in the software overrides the setting in the Finishing menu. EDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.
  • Page 267: Poor Copy Quality

    Troubleshooting Lower the scanner unit. Poor copy quality These are some examples of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges •...
  • Page 268: Partial Document Or Photo Copies

    Troubleshooting LACE THE ORIGINAL DOCUMENT PROPERLY Make sure the document or photo is loaded facedown on the lower left corner of the scanner glass. AKE SURE TO USE THE APPROPRIATE OPY SETTINGS When patterns (moiré) appear on the copy: • On the Copy screen make sure the content type and source settings are appropriate for the document being scanned.
  • Page 269: Solving Scanner Problems

    Troubleshooting HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the scanner control panel, check the Paper Size setting from the Paper menu. Before sending the job to print, specify the correct size setting: •...
  • Page 270: Poor Scanned Image Quality

    Troubleshooting HE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. Poor scanned image quality Try one or more of the following: HECK THE SCANNER DISPLAY FOR ERROR MESSAGES Clear any error messages. LEAN THE SCANNER GLASS Clean the scanner glass with a clean, lint‑free cloth dampened with water.
  • Page 271: Cannot Scan From A Computer

    Troubleshooting HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the scanner control panel, check the Paper Size setting from the Paper menu. Before sending the job to print, specify the correct size setting: •...
  • Page 272 Troubleshooting HECK THE PRINTER CONNECTIONS Make sure the cable connections for the following hardware are secure, if applicable: • Telephone • Handset • Answering machine HECK THE TELEPHONE WALL JACK Plug a telephone into the wall jack. Listen for a dial tone. If you do not hear a dial tone, then plug a different telephone into the wall jack.
  • Page 273: Can Send But Not Receive Faxes

    Troubleshooting OICE AIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail and the printer to answer calls, you may want to consider adding a second telephone line for the printer. HE PRINTER MEMORY MAY BE FULL Dial the fax number.
  • Page 274: Received Fax Has Poor Print Quality

    Troubleshooting HE DOCUMENT IS NOT LOADED PROPERLY Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
  • Page 275: Solving Home Screen Application Problems

    Troubleshooting Solving home screen application problems An application error has occurred HECK THE SYSTEM LOG FOR RELEVANT DETAILS Type the scanner IP address or host name in the address field of your Web browser. If you do not know the IP address or host name of the scanner, then you can: •...
  • Page 276: Paper Tray Problems

    Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com to view the option instruction sheet. AKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option.
  • Page 277: Internal Solutions Port Does Not Operate Correctly

    Troubleshooting OAD PAPER If the tray is empty, then load paper in the tray or feeder LEAR ANY JAMS Open the side door of the tray or feeder, and then remove any jammed paper. VOID PAPER JAMS • Flex the paper. •...
  • Page 278: Solving Paper Feed Problems

    Troubleshooting USB/parallel interface card does not operate correctly USB/ HECK THE PARALLEL INTERFACE CARD CONNECTION Make sure the USB/parallel interface card is securely connected to the scanner system board. HECK THE CABLE Make sure you are using the correct cable and that it is securely connected. Solving paper feed problems Paper jam message remains after jam is cleared HECK THE PAPER PATH...
  • Page 279: Paper Frequently Jams

    Troubleshooting Paper sticks to the scanner glass LEAN THE SCANNER GLASS Use a slightly damp, lint-free cloth or paper towel to wipe the scanner glass and the white underside of the scanner cover. Multiple pages feed into the ADF DJUST THE PAPER GUIDES Adjust the paper guides until they lightly rest against the edge of the paper.
  • Page 280: Solving Print Quality Problems

    Troubleshooting HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Jammed pages are not reprinted URN ON ECOVERY From the home screen, navigate to: >...
  • Page 281: Characters Have Jagged Or Uneven Edges

    Troubleshooting Reinsert the cartridge. Note: If print quality does not improve, then replace the cartridge of the color that is not printing. If the problem continues, then the printer may need to be serviced. For more information, contact customer support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
  • Page 282: Gray Background On Prints

    Troubleshooting HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the scanner control panel Paper menu, check the paper type and paper weight settings. Before sending the print job, specify the correct paper type setting: •...
  • Page 283: Incorrect Margins

    Troubleshooting Incorrect margins A B C D A B C D A B C D Try one or more of the following: HECK THE PAPER GUIDES Move the paper guides to the correct positions for the paper size loaded in the tray. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the scanner control panel Paper menu, check the Paper Size setting.
  • Page 284: Print Irregularities

    Troubleshooting Print irregularities Try one or more of the following: OAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it. HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray or feeder: From the scanner control panel Paper menu, check the Paper Type and Paper Weight settings.
  • Page 285: Print Is Too Dark

    Troubleshooting Print is too dark Try one or more of the following: OAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity. Store paper in its original wrapper until you use it. VOID TEXTURED PAPER WITH ROUGH FINISHES HECK THE APER YPE SETTING...
  • Page 286: Repeating Defects

    Troubleshooting HECK THE APER YPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray or feeder: • From the scanner control panel Paper menu, check the Paper Type setting. • For Windows users, check this setting from Print Properties. •...
  • Page 287: Skewed Print

    Troubleshooting Skewed print These are possible solutions. Try one or more of the following: HECK THE PAPER GUIDES Move the length and width guides in the tray to the correct positions for the paper size loaded. • Make sure the guides are not too far from the paper stack. •...
  • Page 288: Streaked Horizontal Lines Appear On Prints

    Troubleshooting NSURE THAT THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program. HECK THE PAPER TYPE • Use only the recommended transparencies. • Ensure that the Paper Type setting matches what is loaded in the tray or feeder. •...
  • Page 289: Streaked Vertical Lines Appear On Prints

    Troubleshooting Streaked vertical lines appear on prints ABCDE ABCDE ABCDE Try one or more of the following: ELECT ANOTHER TRAY OR FEEDER • From the scanner control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties. •...
  • Page 290: Toner Rubs Off

    Troubleshooting Toner rubs off Try one or more of the following: HECK THE APER YPE SETTING Make sure the paper type setting matches the paper loaded in the tray. HECK THE APER EIGHT AND APER EXTURE SETTINGS Change the Paper Weight from Normal to Heavy. If necessary, then change the Paper Texture from Normal to Rough in the scanner control panel Paper menu.
  • Page 291: Transparency Print Quality Is Poor

    Troubleshooting Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies that meet the printer specifications. HECK THE APER YPE SETTING Make sure the Paper Type setting is set to Transparency: From the scanner control panel Paper menu, check the Paper Type setting. Before sending the job to print, specify the correct type setting: •...
  • Page 292: Contacting Customer Support

    You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1‑800‑539‑6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.
  • Page 293: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 294 Notices Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption, ScanBack, and StapleSmart are trademarks of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
  • Page 295: Noise Emission Levels

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 296: Temperature Information

    The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
  • Page 297: Laser Notice

    Notices 8 to 80% RH Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
  • Page 298: Industry Canada Compliance Statement

    The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
  • Page 299 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 300: Notice To Users Of The Canadian Telephone Network

    Notices Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment.
  • Page 301: Notice To Users Of The New Zealand Telephone Network

    Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. The filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
  • Page 302: Regulatory Notices For Wireless Products

    Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.
  • Page 303 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 304 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 305 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
  • Page 306 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
  • Page 307: Limitation Of Liability

    ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
  • Page 308 Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital Signature Algorithm (ECDSA) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
  • Page 309: Index

    Index Index 54 Standard network software ADF parts Numerics error 257 cleaning 214 1565 Emulation error, load 55 Unsupported option in slot adjusting copy quality 95 emulation option 262 [x] 257 adjusting Sleep Mode 57 2000‑sheet tray 550‑sheet tray (standard or adjusting toner darkness 90 loading 63 optional)
  • Page 310 Index card stock configuration information copying loading 66 wireless network 46 advanced options 98 tips on using 88 configurations canceling a copy job 96 cartridges, print printer 11 on both sides of the paper ordering 220 Configure MP menu 131 (two‑sided) 94 Change [paper source] to [custom configuring daylight saving...
  • Page 311 Index Disk full, scan job canceled 246 erasing non‑volatile memory 225 creating shortcuts using the Disk near full. Securely clearing disk erasing volatile memory 225 Embedded Web Server 100 space. 246 Error reading USB hub. Remove creating shortcuts using the touch disk wiping 226 hub.
  • Page 312 Index distinctive ring service 108 FTP options importing a configuration using the fax setup 106 FTP 123 Embedded Web Server 21 forwarding faxes 117 FTP screen indicator light is blinking holding faxes 117 options 124 troubleshooting 244 making a fax lighter or darker 114 FTP Settings menu 189 initial fax setup 106 sending a fax 112...
  • Page 313 Index 260 paper jam 240 memory card Standard USB 148 281 paper jam 241 installing 39 Substitute Size 132 283 paper jam 242 menu settings page Supplies 127 2yy.xx paper jams 243 printing 44 TCP/IP 145 Job Accounting menu 204 menus Universal Setup 139 Active NIC 142...
  • Page 314 Index scanner communications card 22 multiple pages feed into the print is too light 285 options, copy screen ADF 279 print job copy from 97 original documents misfeed in the canceling, from computer 91 scale 97 ADF 278 print quality options, touch‑screen paper sticks to the scanner cleaning the ADF glass 214...
  • Page 315 Index unexpected page breaks 266 56 Serial port [x] disabled 258 Install duplex 247 printer 56 Standard USB port Install envelope feeder 248 configurations 11 disabled 258 Install MICR Cartridge 248 minimum clearances 10 56 USB port [x] disabled 258 Install Tray [x] 248 selecting a location 10 57 Configuration change, some...
  • Page 316 55, 76 Scan Center features 122 Unsupported disk 254 recycling Scan document too long 254 Unsupported USB device, please Lexmark packaging 58 scan image remove 246 Lexmark products 58 output file type 124 Unsupported USB hub, please toner cartridges 58...
  • Page 317 Index scanner options troubleshooting TCP/IP address 145 streaked horizontal lines appear on internal print server 277 setting the ADF to detect multiple prints 288 Internal Solutions Port 277 paper feeds 73 streaks appear on a page 287 USB/parallel interface card 278 setting the fax number or station subject and message information scanning...
  • Page 318 Index tips on using 86 held jobs do not print 264 scanner unit does not close 266 transparency print quality is incorrect characters print 265 scanning takes too long or freezes poor 291 incorrect margins 283 the computer 269 Tray [x] paper size jammed pages are not troubleshooting, scanner options unsupported 254...
  • Page 319 Index volatile memory 224 erasing 225 volatility statement of 224 wiping the printer hard disk 226 Wireless menu 147 wireless network configuration information 46 installation, using Macintosh 50 installation, using Windows 47 wireless network setup in Windows 47 wireless scanner setup in Macintosh 50 WS‑Scan 19 XPS menu 206...

Table of Contents