Solving Scanner Problems; Scan Was Not Successful - Lexmark 6500e User Manual

Troubleshooting
C
HECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1
From the scanner control panel, check the Paper Size setting from the Paper menu.
2
Before sending the job to print, specify the correct size setting:
• For Windows users, specify the size from Print Properties.
• For Macintosh users, specify the size from the Page Setup dialog.

Solving scanner problems

Checking an unresponsive scanner
Make sure:
•
The scanner is turned on.
•
The green Ethernet cable is connected to the scanner, and then to the printer.
• The other Ethernet cable is securely attached to the scanner, print server, option, or other network device.
•
The power cord is plugged into the scanner and a properly grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The scanner is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
•
Other electrical equipment plugged into the outlet is working.
Once you have checked each of these possibilities, turn the scanner off and then back on. This often fixes the problem
with the scanner.

Scan was not successful

These are possible solutions. Try one or more of the following:
C
HECK THE CABLE CONNECTIONS
Make sure the network or USB cable is securely connected to the computer and the printer.
A
N ERROR MAY HAVE OCCURRED IN THE PROGRAM
Turn off and then restart the computer.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
O
THER SOFTWARE PROGRAMS MAY BE INTERFERING WITH SCANNING
Close all programs not being used.
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