Paper Tray Problems; Sheet Drawer Problems - Lexmark 6500e User Manual

Troubleshooting
C
HECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1
Turn the printer off using the power switch.
2
Unplug the power cord from the wall outlet, and then from the printer.
3
Check the connection between the option and the printer.
M
AKE SURE THE OPTION IS INSTALLED CORRECTLY
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or
go to www.lexmark.com to view the option instruction sheet.
M
AKE SURE THE OPTION IS SELECTED
From the computer you are printing from, select the option.
For more information, see "Updating available options in the printer driver" on page 47.

Paper tray problems

Try one or more of the following:
M
AKE SURE THE PAPER IS LOADED CORRECTLY
1
Open the paper tray.
2
Check for paper jams or misfeeds.
3
Make sure the paper guides are aligned against the edges of the paper.
4
Make sure the paper tray closes properly.
R
ESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
M
AKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not
be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that
came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.

2,000-sheet drawer problems

C
HECK THE DRAWER CONNECTION
Make sure the 2,000‑sheet drawer is properly connected to the printer.
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