Troubleshooting
T
HE SCAN RESOLUTION MAY BE SET TOO HIGH
Select a lower scan resolution.
Poor scanned image quality
Try one or more of the following:
C
HECK THE SCANNER DISPLAY FOR ERROR MESSAGES
Clear any error messages.
C
LEAN THE SCANNER GLASS
Clean the scanner glass with a clean, lint‑free cloth dampened with water.
For more information, see "Cleaning the scanner glass" on page 231.
C
ADF
LEAN THE
GLASS
Clean the ADF glass with a clean, lint‑free cloth dampened with water.
For more information, see "Cleaning the ADF glass" on page 232.
A
DJUST THE SCAN RESOLUTION
Increase the resolution of the scan for a higher quality output.
C
HECK THE QUALITY OF THE ORIGINAL DOCUMENT
Make sure the quality of the original document is satisfactory.
C
HECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the lower left corner of the scanner glass.
Make sure to adjust the paper guides when loading original documents into the ADF.
Partial document or photo scans
Try one or more of the following:
C
HECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass.
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