Troubleshooting
L
OAD PAPER
If the tray is empty, then load paper in the tray or feeder
C
LEAR ANY JAMS
Open the side door of the tray or feeder, and then remove any jammed paper.
A
VOID PAPER JAMS
•
Flex the paper.
•
Make sure the drawer is properly installed.
•
Make sure paper is loaded correctly.
•
Make sure the paper stack you load does not exceed the maximum stack height indicated in the tray.
•
Make sure the paper or specialty media meets specifications and is not damaged.
•
Make sure the guides are positioned correctly for the paper size loaded.
Internal Solutions Port does not operate correctly
Try one or more of the following:
C
I
S
HECK THE
NTERNAL
Make sure the ISP is securely connected to the scanner system board.
C
HECK THE CABLE
Make sure you are using the correct cable and that it is securely connected to the ISP port.
M
AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
For information on installing the network printing software, see the Networking Guide on the Software and
Documentation CD.
Internal print server does not operate correctly
Try one or more of the following:
C
HECK THE PRINT SERVER CONNECTIONS
•
Make sure the internal print server is attached securely to the scanner system board.
•
Make sure you are using the correct cable and that it is securely connected.
M
AKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
For more information on installing the network printing software, see the Networking Guide on the Software and
Documentation CD.
P
(ISP)
OLUTIONS
ORT
CONNECTIONS
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