Troubleshooting - Intermec EasyCoder 501 XP User Manual

Chapter 10

Troubleshooting

Symptom
Overall weak printout
Printout weaker on one side
Weak spots
Overall dark printout
Excessive bleeding
Dark lines along media path
White lines along media path
Large part of dot line missing
Printout missing along inner edge Bad media alignment
Transfer ribbon breaks
Transfer ribbon wrinkles
No thermal transfer printout
White parts at transfer printing
Transfer ribbon wrinkles
78
Possible Cause
Wrong Paper Type parameter
Contrast value too low
Printhead pressure too low
Worn printhead
Wrong printhead voltage
Uneven printhead pressure
Foreign particles on media
Media/ribbon don't match
Poor media or ribbon quality
Worn printhead
Worn platen roller
Wrong Paper Type parameter
Contrast value too high
Printhead pressure too high
Wrong printhead voltage
Wrong Paper Type
Contrast value too high
Printhead pressure too high
Faulty energy control
Foreign objects on printhead
Printhead dirty
Missing dots on printhead
Wrong X-start or Width parameter
Failing printhead
Failing strobe signal
X-start parameter value too low
Ribbon not fi tted correctly
Wrong paper type parameter (too much
energy)
Ribbon supply hub stuck
Bad energy control
Faulty ribbon break shaft adjustment
Incorrect edge guide adjustment
Too strong printhead pressure
Ink-coated side does not face media
Transfer ribbon wrinkled
Incorrect edge guide adjustment
Ribbon obstructed by printhead cable
Too strong printhead pressure
Ribbon supply hub not centered
Faulty ribbon assist roller adjustment
Remedy
Change parameter
Change parameter
Adjust
Replace printhead
Replace CPU board
Adjust arm alignment
Clean or replace
Change to matching media
Use Intermec media/ribbon
Replace printhead
Check/replace
Change parameter
Change parameter
Adjust
Replace CPU board
Change parameter
Change parameter
Adjust
Replace CPU board
Clean printhead
Clean printhead
Replace printhead
Change parameter
Replace printhead
Check CPU-board
Adjust
Increase
Reload ribbon
Change parameter,
then clean printhead
Adjust
Check CPU board
Adjust
Adjust
Adjust
Reload ribbon
Adjust
Adjust
Clear
Adjust
Adjust
Adjust
Intermec EasyCoder 501 XP – User's Guide
Refer to
Chapter 6
Chapter 6
Chapter 12
Chapter 11
Call Service
Chapter 12
Chapters 4 & 5
Chapter 6
Appendix 2
Chapter 11
Call Service
Chapter 6
Chapter 6
Chapter 12
Call Service
Chapter 6
Chapter 6
Chapter 12
Call Service
Chapter 11
Chapter 11
Chapter 11
Chapter 6
Chapter 11
Call Service
Chapter 4
Chapter 6
Chapter 5
Chapter 6
Chapter 12
Call Service
Call Service
Chapter 12
Chapter 4
Chapter 12
Chapter 5
See below
Chapter 4
n.a.
Chapter 12
Chapter 5
Call Service