Chapter 8. Troubleshooting And Solar Energy Technical Support; Troubleshooting Lan Connectivity - Advanced Energy AE 600 User Manual

Troubleshooting and Solar
Energy Technical Support
WARNING:
Maintenance personnel must receive proper training before installing,
troubleshooting, or maintaining high-energy electrical equipment. Potentially
lethal voltages could cause death, serious personal injury, or damage to the
equipment. Ensure that all appropriate safety precautions are taken.
AVERTISSEMENT:
Le personnel d'entretien doit recevoir une formation appropriée avant
d'installer, de dépanner ou d'entretenir un équipement électrique à haute
énergie. Des tensions potentiellement mortelles pourraient provoquer la
mort, des blessures graves ou des dommages à l'équipement. S'assurer que
toutes les consignes de sécurité appropriées ont été respectées.
Before calling AE Solar Energy Technical Support, perform recommended checks
and troubleshooting procedures. If you are still unable to resolve faults or warnings
and resume normal operation after following these checks and procedures, contact
AE Solar Energy Technical Support.

TROUBLESHOOTING LAN CONNECTIVITY

Most connectivity problems relate to wiring issues or corporate security settings
blocking the inverter from accessing the Internet.
Wiring problems are usually caused by the following:
• Result of a poor crimp
• Wire that exceeds 320 ft. as specified in the installation of the inverter
• Pinched wires somewhere between the inverter and the hub or router
Corporate network problems will require support from your corporate IT department
where the inverter is installed. The most common problem is the inverter has not
been provided with DHCP server access using port 443 or the static IP address has
not been set.
Troubleshooting communications issues can also be accomplished using the four
LED lights on the communications PCB.
570-1001791-05A
Advanced Energy® AE 500 Inverter
Troubleshooting and Solar Energy Technical Support
Chapter
8
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